MADSEN Alpha OAE+ Screener User Manual
50
Appendix 2.
Status and Error Messages
Appendix 2.1
Device related messages
Appendix 2.2
Usage and test related messages
Error message
Cause
Solution
or
Low battery voltage
•
The battery charge is low.
Recharge Alpha OAE+ or replace the battery with a spare.
The real time clock data is
invalid. Please set time and
date.
•
The real time clock power
backup has been completely
drained.
Set the time and date: Select
Settings > Date and Time
.
Hardware failure
•
Contact your supplier.
Real time clock error
•
Self-test error.
•
Contact your supplier.
Memory error
•
Self-test error.
•
Contact your supplier.
Codec malfunction
•
Self-test error.
•
Restart the device. If the message re-appears, contact
your supplier.
Error message
Cause
Solution
The maximum number of patients is
reached.
•
There is no memory space
available for adding more
patients or tests.
•
Delete patients and tests.
Probe FAILED
•
The probe did not pass the test.
There may be several causes:
–
the probe tip is blocked
–
the test cavity is blocked
–
the probe is damaged
•
Make sure that the probe tip is clean and that
the channels are not blocked.
•
Make sure that the test cavity is not
blocked by e.g., dust, lint or such.
•
Replace the probe with a spare one and carry
out the probe test to establish if the probe is
damaged.
Speaker mismatch
•
Too great a difference
between speaker levels was
detected.
•
Clean the probe tip and redo the test.
•
Replace the probe tip with a spare and
redo the test.
Too much noise
•
Testing environment is too
noisy.
•
Reduce noise (talking, mobile phones,
etc.).
Stimulus high
•
The probe has a poor fit in the ear
canal.
•
The probe is not in the ear
canal.
•
Try to refit the probe.
Stimulus low
•
The probe has a poor fit in the ear
canal.
•
The probe tip is blocked.
•
Try to refit the probe. If the problem persists,
clean the probe tip or replace it with a spare.
Paper feed error
•
The labels are not adjusted
correctly in the label printer or
there is a paper jam.
•
Re-adjust the labels / papers to remove possible
paper feed jams.
