User’s Guide Rockhopper 3 Extreme
CHAPTER 7 : TROUBLESHOOTING
125
AP-75198– Rev. 1.2
(7) Media jams occur frequently.
Notes
We cannot ensure correct media feeding with media other than recommended media.
N°
Possible cause
Solutions
References
1
You did not use recommended
media.
Use recommended media.
Refer to Media type
2
You used the printer in an
environment other than the
specified environment.
Use the printer in the
specified environment.
Refer to Cautions on handling
media
3
You used old media.
Replace with new media.
Refer to Replacing media
4
You used folded, creased, or
curled media.
5
Check the media for curling or lift-
off.
Use the recommended
media.
When using media other
than recommended
media, set the following
items in the media setting
menu.
Media
HeadHeight
Stiff
Refer to Media type
Refer to Menu Overview
(8) Roll media cannot be cut correctly.
N°
Possible cause
Solutions
References
1
The edge of the cutting blade is not
sharp.
Replace the cutting blade. Refer to Replacing the cutting
blade
2
The roll media has static electricity.
Remove the static
electricity on the roll
media.
-
3
Media is too heavy to cut
automatically.
Cut the media manually.
(9) You cannot perform initial ink charging.
N°
Possible cause
Solutions
References
1
The front cover is open or the hold
lever is up.
Close the front cover and
lower the hold lever.
Refer to Media handling
2
Some of the 8 ink cassettes are
not loaded properly.
Load all of the 8 cassettes
properly.
Refer to Installing ink cassettes
(10) Ink is not used though you performed initial ink charge.
N°
Possible cause
Solutions
References
1
The ink cassette is cold or frozen.
Leave the ink cassette in
normal temperature for
three hours at least, and
perform cleaning a few
times.
Refer to Head cleaning
2
You switched off the printer during
the initial ink charging.
Turn on the printer to
continue the initial ink
charging.
Refer to Installing ink cassettes
3
The printer rarely prints correctly
only after initial ink charging.
Perform cleaning a few
times and check again.
Refer to Head cleaning
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