2019 Premium Concept Elite Service Manual
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B9300109N/B9300492N Heat Preservation Mat is helpful to avoid heat loss from the bottom
and it provides better heat insulation results.
Inflatable bladder provides better heat preservation and rain outflow.
2.7 Temperature issue
If customer asks about temperature display on the control panel cannot reach to the set temperature of 42
℃
(Maximum) and it indicates 38
℃
, 39
℃
, 40
℃
and 41
℃
, we may explain to the consumer that it is normal to show a
minor difference from the actual temperature to the rate displays on the control panel. It’s normal with a 1-2
℃
gap.
2.8 Broken zipper issue
Regarding broken zipper complaint, first, check if the air pressure is within the normal range. Over-inflated spa liner
could damage the spa cover zipper.
A replaced top lid may not 100% fit to the spa pool. 3-4cm (1-
2”) difference is common. Because there might be a little
zipper length difference between the new top lid or spa liner and the used ones. To avoid zipper claim, please
recommend the customer to maintain the zipper by waxing it regularly.
2.9 Water treatment
Read through the “Water Quality & Filter” sections in the user manual. Always shower before entering the MSpa!
For user’s health, test your spa water chemistry and balance the pH, chlorine and alkalinity levels by using the test strip
every time before using it. The most desired pH level for a spa is between 7.2 and 7.8. Total alkalinity level is
suggested to set between 80 and 120ppm and free chlorine between 3 to 5ppm. Too low of a pH level will result in
excessive wrinkles and damage to the spa pool as well as corrosion in the motor unit. Too high of a pH level (hard
water) will result in scale incrustation, e.g. sheets of white coagulation inside the filter pump, which will lead to block
and non-working of the filter pump.
If you have any questions regarding chemicals usages, please contact your local spa/ pool water treatment specialty
stores.
It is the spa owner’s responsibility to have water maintenance properly. MSpa/ORPC is not responsible for any
damages that result from improperly maintained water. Improper water maintenance may result in voiding the warranty.
Warning
• Never mix chemicals together. Add the chemicals to the spa water separately. Thoroughly dissolve each
chemical before adding to the water.
• Brome or chlorine is highly recommended for good water quality.
• Please note that chlorine and bromine products should never be mixed. This is extremely dangerous. If you
usually use chlorine-based products and you want to switch to bromine-based products or vice versa, it is
mandatory to completely change the spa water before any chemicals changes.
• Do not overuse the chemicals, otherwise, there will be strong chemical odor and bring potential hazard to your
skin
