2019 Premium Concept Elite Service Manual
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Defect Description
Defective Part Name
Repaired or Replaced Part Name and Quantity
Warranty Service Period
Photoc
opy of Customers’ Purchase Invoice
Photo of Defective Spa/Part etc.
1.2.7 For any serious quality problems or special warranty issues, the after-service center MUST report to ORPC
for approval or confirmation.
1.2.8 Manage spare parts inventory effectively, do stock checking regularly and submit the stock inventory
list/Consumption report to ORPC monthly.
1.2.9
Mspa service partner/distributor shall
prepare monthly warranty service report in ORPC’s template and submit to
ORP
C’s After-sales service department on every second Monday of the following month.
1.3 ORPC Warranty Policy
ORPC provides warranty for MSpa bubble spa products against defects in materials or workmanship under proper
usage and maintenance.
1.3.1
Warranty for Distributors/Importers
MSpa distributors and importers are entitled to manufacturer's warranty from the date of product arrival at the
destination port. ORPC/MSpa is only responsible for providing parts, but not services or any labor costs.
Warranty Items:
Mspa Model:
C-MO049,C-MO069
;
E-BA049,E-RE049,E-BL069,P-MB049,P-MB069,P-SH069,P-CA049,P-CA069,P-EX049,P-EX069,P-TU049,P-
TU069
Warranty Period:
Fifteen(15) months ( including three(3) months of storage period ) for the Premium/Elite/Mono series spa
pool
Fifteen(15) months ( including three(3) months of storage period ) for the electric part
Twenty-seven (27) months ( including three(3) months of storage period ) for the Premium Tuscany Rigid
wall
Nine(9) months ( including three(3) months of storage period ) for other spa components like inflatable
bladder, spa cover, and other non-electric part
Warranty Starting Date:
MSpa distributor/importer warranty starts from the product arrival date at the destination.
1.3.2
Warranty for Consumers
Consumers are entitled to standard consumer warranty from the date of purchase. During the standard consumer
warranty, ORPC/MSpa will only provide parts to carry out the warranty repair. The distributor/importer is responsible
