G - 6
MK1200 MicroKiosk for CE .NET 4.2 Product Reference Guide
OS Upgrade Troubleshooting
•
Monitor Upgrade Troubleshooting on page G-6
.
•
Partition Table Upgrade Troubleshooting on page G-6
•
Command File Upgrade Troubleshooting on page G-6
NOTE
If OS upgrading repeatedly fails when using a CF card, use the Fat-16 system to format the CF card
before saving the upgrade files.
Table G-2
OS Upgrade Troubleshooting
Problem
Possible Causes
Possible Solutions
Monitor Upgrade Troubleshooting
Downloading Message, error
screen
Monitor upgrade error.
Remove power from the MK1200, and restore
power to reboot the MK1200. Hold the
A
button
during the reboot. The IPL main menu displays.
Repeat the monitor upgrade procedure.
MK1200 does not boot after
performing a monitor update
Monitor upgrade failure.
Failures during the monitor upgrade often render
the MK1200 inoperable. If the MK1200 does not
boot after performing a monitor update, contact the
Symbol Global Customer Interaction Center.
Partition Table Upgrade Troubleshooting
Downloading Message, error
screen
Partition table upgrade
error.
Remove power from the MK1200, and restore
power to reboot the MK1200. Hold the
A
button
during the reboot. The IPL main menu displays.
Repeat the partition table upgrade procedure.
Data Abort Exception Error
Partition table upgrade
error.
Remove power from the MK1200, and restore
power to reboot the MK1200. Hold the
A
button
during the reboot. The IPL main menu displays.
Repeat the partition table upgrade procedure.
Command File Upgrade Troubleshooting
The
mon>
error message
displays
Command file upgrade
error.
Remove power from the MK1200, and restore
power to reboot the MK1200. Hold the
A
button
during the reboot. The IPL main menu displays.
Repeat the partition table upgrade procedure.
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