G - 4
MK1200 MicroKiosk for CE .NET 4.2 Product Reference Guide
Scanner does not recognize
configuration bar codes
The scan driver does not
support parameter bar
code scanning.
Configure the scanner using scanning
C API or Active X scanner object.
Parameter changes made using
System Menu were not retained after
the MK1200 was re-booted
Parameter changes were
not saved.
See
Setting Defaults Using the System
.
Reg file values are not copied into the
Registry at boot time
More than one .reg file
and duplicate registry
entries are present.
Review all .reg files in /Application and
/Platform and ensure they have no conflicts.
The screen does not respond to pen
input
The screen is not
properly calibrated, or is
off center.
See
AirBeam fails to start;
abstart.exe crashed at boot up
System Menu or RDM is
used to enable DHCP
receive options.
Do not use the System Menu or RDM to
enable DHCP receive options 1, 3, 6, 15, 44,
46, 47, 66, and 67. They are already enabled
in dhcpoptions.reg as a part of the AirBeam
package. Refer to AirBeam documentation for
this configuration.
Need to determine a device MAC
address
N/A
Open
Start > Programs > CommandPrompt
.
Type ipconfig /all
to display the MAC address next to ‘address’.
The wireless MK1200 does not retain
its WEP Key encryption after a reboot
Encryption keys not
saved in spectrum24.reg
or Aegis.reg file in the
Application partition.
Set encryption keys using Mobile Companion,
then use the
Save Spectrum24 Settings
or
Save Aegis Settings
tool to save them.
Check communication parameter settings.
Open a command window using
Start >
Programs > Command
and type
ipconfig
to
list the status of all radio and ethernet
interfaces.
After configuring the wireless MK1200
using the mkconfig.reg file, Mobile
Companion does not automatically
launch
Incorrect Profile Name in
the Mobile Companion
Mode
tab.
Assign the profile name “Default” in the
Mode
tab. This field is case-sensitive - enter this as
a capital “D” and lower case “efault”.
Apply all settings desired, including
encryption keys, to this profile.
Save the configuration.
Table G-1
Troubleshooting (Continued)
Problem
Possible Causes
Possible Solutions
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