To return equipment to Moore Industries for repair, follow these four steps:
1. Call Moore Industries and request a Returned Material Authorization (RMA) number.
Warranty
Repair
–
If you are unsure if your unit is still under warranty, we can use the unit’s serial number
to verify the warranty status foryou over the phone. Be sure to include the RMA
number on all documentation.
Non-Warranty
Repair
–
If your unit is out of warranty, be prepared to give us a Purchase Order number when
you call. In most cases, we will be able to quote you the repair costs at that time. The
repair price you are quoted will be a “Not To Exceed” price, which means that the
actual repair costs may be less than the quote. Be sure to include the RMA number on
all
documentation.
2. Provide us with the following documentation:
a) A note listing the symptoms that indicate the unit needs repair
b) Complete shipping information for return of the equipment after repair
c) The name and phone number of the person to contact if questions arise at the factory
3. Use suffi cient packing material and carefully pack the equipment in a sturdy shipping con-
tainer.
4. Ship the equipment to the Moore Industries location nearest you.
The returned equipment will be inspected and tested at the factory. A Moore Industries rep-
resentative will contact the person designated on your documentation if more information is
needed. The repaired equipment, or its replacement, will be returned to you in accordance
with the shipping instructions furnished in your documentation.
WARRANTY DISCLAIMER
THE COMPANY MAKES NO EXPRESS, IMPLIED OR STATUTORY WAR-
RANTIES (INCLUDING ANY WARRANTY OF MERCHANTABILITY OR
OF FITNESS FOR A PARTICULAR PURPOSE) WITH RESPECT TO ANY
GOODS OR SERVICES SOLD BY THE COMPANY. THE COMPANY DIS-
CLAIMS ALL WARRANTIES ARISING FROM ANY COURSE OF DEALING
OR TRADE USAGE, AND ANY BUYER OF GOODS OR SERVICES FROM
THE COMPANY ACKNOWLEDGES THAT THERE ARE NO WARRANTIES
IMPLIED BY CUSTOM OR USAGE IN THE TRADE OF THE BUYER AND
OF THE COMPANY, AND THAT ANY PRIOR DEALINGS OF THE BUYER
WITH THE COMPANY DO NOT IMPLY THAT THE COMPANY WARRANTS
THE GOODS OR SERVICES IN ANY WAY.
ANY BUYER OF GOODS OR SERVICES FROM THE COMPANY
AGREES WITH THE COMPANY THAT THE SOLE AND EXCLUSIVE REM-
EDIES FOR BREACH OF ANY WARRANTY CONCERNING THE GOODS OR
SERVICES SHALL BE FOR THE COMPANY, AT ITS OPTION, TO REPAIR
OR REPLACE THE GOODS OR SERVICES OR REFUND THE PURCHASE
PRICE. THE COMPANY SHALL IN NO EVENT BE LIABLE FOR ANY CON-
SEQUENTIAL OR INCIDENTAL DAMAGES EVEN IF THE COMPANY FAILS
IN ANY ATTEMPT TO REMEDY DEFECTS IN THE GOODS OR SERVICES
, BUT IN SUCH CASE THE BUYER SHALL BE ENTITLED TO NO MORE
THAN A REFUND OF ALL MONIES PAID TO THE COMPANY BY THE BUYER
FOR PURCHASE OF THE GOODS OR SERVICES.
RETURN PROCEDURES
ANY CAUSE OF ACTION FOR BREACH OF ANY WARRANTY BY
THE COMPANY SHALL BE BARRED UNLESS THE COMPANY RE-
CEIVES FROM THE BUYER A WRITTEN NOTICE OF THE ALLEGED
DEFECT OR BREACH WITHIN TEN DAYS FROM THE EARLIEST DATE
ON WHICH THE BUYER COULD REASONABLY HAVE DISCOVERED
THE ALLEGED DEFECT OR BREACH, AND NO ACTION FOR THE
BREACH OF ANY WARRANTY SHALL BE COMMENCED BY THE
BUYER ANY LATER THAN TWELVE MONTHS FROM THE EARLIEST
DATE ON WHICH THE BUYER COULD REASONABLY HAVE DISCOV-
ERED THE ALLEGED DEFECT OR BREACH.
RETURN POLICY
For a period of thirty-six (36) months from the date of shipment, and under
normal conditions of use and service, Moore Industries (“The Company”)
will at its option replace, repair or refund the purchase price for any of its
manufactured products found, upon return to the Company (transportation
charges prepaid and otherwise in accordance with the return procedures
established by The Company), to be defective in material or workmanship.
This policy extends to the original Buyer only and not to Buyer’s customers
or the users of Buyer’s products, unless Buyer is an engineering contractor
in which case the policy shall extend to Buyer’s immediate customer only.
This policy shall not apply if the product has been subject to alteration,
misuse, accident, neglect or improper application, installation, or operation.
THE COMPANY SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL
OR CONSEQUENTIAL DAMAGES.
United States • [email protected]
Tel: (818) 894-7111 • FAX: (818) 891-2816
Australia • [email protected]
Tel: (02) 8536-7200 • FAX: (02) 9525-7296
Belgium • [email protected]
Tel: 03/448.10.18 • FAX: 03/440.17.97
The Netherlands • [email protected]
Tel: (0)344-617971 • FAX: (0)344-615920
China • [email protected]
Tel: 86-21-62491499 • FAX: 86-21-62490635
United Kingdom • [email protected]
Tel: 01293 514488 • FAX: 01293 536852
Specifi cations and Information subject to change without notice.
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Moore Industries-International, Inc.
