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SmartSELECT Merchant Operating Manual v 2.0 69
Credit Financial Transactions
9.6: Advice
This transaction is performed after a Pre-Authorization transaction or a Voice
Authorization (for paper Sales Draft) to confirm that the amount on hold should
be transferred to your account.
Note: If the amount of the Advice transaction is substantially lower than the
amount of the Pre-Authorization transaction, call the Credit Card
Company and ask them to release the difference in the amounts to the
Cardholder’s Open-to-Buy.
There are two ways to perform an Advice transaction:
• by the sequence number (the last six digits of the Receipt Number on the Pre-
Auth receipt).
• by card number (also called the account number).
9.6.1: Advice by Sequence Number
From the Idle screen:
1. Press
Menu
. The
Financial Transactions
menu appears.
2. Select
Advice
. The
Advice Find Original?
prompt appears.
3. Select
Yes
. The
Enter Sequence No. of Original Trans
prompt appears.
4. Key in the last six digits of the receipt number (without the dash) on the Pre-
Auth receipt and press
Enter
. The terminal displays the card number and the
prompt
Press Enter to Continue
.
5. Check the number displayed against the Card Number on the Pre-auth receipt:
• If they match, press
Enter
. The
Old Amount = $###.## Enter New Amount
prompt appears.
• If not, press
Exit
. The Idle screen reappears. Check the card number and
try the transaction again.
6. To accept the Old Amount displayed: press
Enter
.
OR
To change the amount: key in a new amount and press
Enter
.
The terminal prints the beginning of the Merchant copy of the receipt and dis-
plays the Host Response screen (indicating the Advice amount) while it com-
municates with the Host.
7. When the transaction is approved, the Host Response screen is updated with
the
Approved
text, the transaction number and the text
Obtain Customer Sig-
nature
. The terminal finishes printing the Merchant copy of the receipt. The
Next Copy
button appears.
8. Tear off the receipt. If the customer is present, have the customer sign the
receipt and return it to you. Keep the Merchant copy for your records.
9. Press
Next Copy
. The Cardholder copy of the receipt is printed. The Host
Response screen is updated with the prompt
Provide Transaction Record
.
10. Tear off the receipt. If the customer is present, give the Cardholder copy to the
customer.
11. Press
Exit
. The terminal returns to the Idle screen.