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SmartSELECT Merchant Operating Manual v 2.0 67
Credit Financial Transactions
9.4: Refund Void
This transaction is used only when a Credit Refund was entered incorrectly and
needs to be cancelled before it is re-entered correctly. It must be processed for the
same amount as the original Credit Refund and must be processed in the same
batch as the original transaction.
From the Idle screen:
1. Press
Menu
. The
Financial Transactions
menu appears.
2. Select
Refund Void
. The
Swipe Admin Card
prompt appears with the words
Refund Void
above it.
3. Swipe the POS Admin Card on the terminal. The
Swipe Customer Card
prompt appears.
4. Swipe the customer’s Credit card on the terminal. The terminal displays the
status prompt
Processing
then the prompt
Enter Last 4 Digits
.
5. Key in the last four digits of the customer’s card number and press
Enter
. The
Enter Original Authorization Number
prompt appears.
6. Key in the authorization number (AUTH. #) found on the original receipt and
press
Enter
. The terminal prints the beginning of the Merchant copy of the
receipt. The
Enter Refund Void Amount
prompt appears.
7. Key in the amount to be voided and press
Enter
. The terminal displays the
Host Response screen (indicating the void amount and the card number) while
it communicates with the Host and prints the beginning of the Merchant copy
of the receipt.
8. When the transaction is approved, the Host Response screen is updated with
the
Approved
text, the transaction number and the
Keep Merchant Record
prompt and the terminal finishes printing the Merchant copy of the receipt.
The
Next Copy
button appears.
9. Tear off the receipt, have the customer sign it and return it to you, and keep it
for your records.
10. Press
Next Copy
. The Cardholder copy of the receipt is printed. The Host
Response screen is updated with the prompt
Provide Transaction Record
.
11. Tear off the receipt and give it to the customer along with their Credit card.
12. Press
Exit
. The terminal returns to the Idle screen.