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SmartSELECT Merchant Operating Manual v 2.0 65
Credit Financial Transactions
9.2: Refund
This is used to refund the full amount or a portion of the amount of a Credit Pur-
chase transaction.
From the Idle screen:
1. Press
Menu
. The
Financial Transactions
menu appears.
2. Select
Refund
. The
Swipe Admin Card
prompt appears with the word
Refund
above it.
3. Swipe the POS Admin Card. The
Swipe Customer Card
prompt appears.
4. Swipe the customer’s Credit card on the terminal. The terminal displays the
status prompt
Processing
, then the
Enter Last 4 Digits
prompt appears.
5. Key in the last four digits of the card number and press
Enter
. The
Enter Orig-
inal Authorization Number
prompt appears.
6. Key in the authorization number (AUTH. #) found on the original receipt and
press
Enter
. The terminal prints the beginning of the Merchant copy of the
receipt and the
Enter Refund Amount
prompt appears.
7. Key in the amount and press
Enter
. The Host Response screen appears (indi-
cating the Refund amount and the card number) while the terminal communi-
cates with the Host.
8. When the transaction is approved, the Host Response screen is updated with
the
Approved
text, the transaction number and the
Keep Merchant Record
prompt. The terminal finishes printing the Merchant copy of the receipt. The
Next Copy
button appears.
9. Tear off the receipt and keep it for your records.
10. Press
Next Copy
to print the Cardholder copy of the receipt. The receipt
prints and the Host Response screen is updated with the prompt
Sign Card-
holder Copy
.
11. Tear off the receipt, sign it yourself and give it to the customer along with
their Credit card.
12. Press
Exit
. The terminal returns to the Idle screen.