Moneris smartselect, Руководство по эксплуатации

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SmartSELECT Merchant Operating Manual v 2.0 173
Error Messages & Troubleshooting
Declined - Retry PINPAD
Timeout
The customer has not responded to the prompts
on the PINPad within the time limit. Press
Exit to
return to the Idle screen then retry the transac-
tion.
The PINPad displays the prompt
NOT COM-
PLETED PLEASE RETRY .
Declined
Press Enter to Continue
The transaction has been refused by the Host.
Press
Enter to finish printing the receipt. Try the
transaction again with a different card or cash.
Exceeds Refund
Transaction Limit
The value of the Refund Transaction is greater
than the maximum refund value per transaction
set on the SmartSELECT terminal during Initial-
ization. Reduce the value of the Refund or call
your Moneris sales representative to discuss
changing your Refund limit.
Invalid Card Number
Please Retry
You have keyed in or swiped a Credit, Debit or
Gift card that is not valid (i.e. it has failed MOD 10
validation)
Invalid Date
Please Re-Enter
You have keyed in an invalid date. The date must
be entered in the MMDD or YYMMDD format and
must be a valid calendar date, e.g. 0231 (Feb.
31) is not valid.
Mandatory?Value must fall between:
YYoptional01 and 99
MMmandatory01 and 12
DDmandatory01 and 31
Invalid Expiry Date
Please Re-Enter
You have keyed in a Credit card expiry date that
is not valid. Check that you have keyed in the
expiry date exactly as it appears on the card.
Mismatched You have keyed in four digits for a PAN Fraud
Check that do not match the last four digits read
from the swiped card. Check that the last four
digits on the card you swiped match the digits
you keyed in. Wait until the previous prompt
appears and rekey the last four digits.
No Credit Card
Swipe on PINPAD
You or the customer has swiped a Credit Card on
the PINPad’s Magnetic Stripe Reader (MSR).
The PINPad displays the prompt
NO CREDIT
CARD SWIPE ON PINPAD .
Swipe the Credit card on the terminal’s MSR to
continue the transaction.
System Problem
Please Retry
Missing or incorrect data has been sent to or
received from the host. This message will be dis-
played until the
Enter button is pressed to com-
plete printing the first copy, the Next Copy button
is pressed to print the next copy of the receipt
and the
Exit button is pressed to return to the Idle
screen.
MESSAGE SOLUTION