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SmartSELECT Merchant Operating Manual v 2.0 145
ERNEX Electronic Marketing Programs
H.4.7: Advice
This has no effect on the Loyalty card. It must follow a Pre-Authorization with
Loyalty transaction. It confirms that the amount placed on hold should be trans-
ferred to your business account.
1. Press
MENU
.
2. Press
ADVICE
.
3. Press
YES
to find the original transaction.
4. Key in the last six digits of the Receipt Number on the receipt and press
ENTER
.
5. Press
ENTER
to confirm the card number displayed is correct.
6. Key in the new total amount and press
ENTER
.
7. Key in the new Clerk ID and press
ENTER
.
8. Key in the new Info Prompt and press
ENTER
.
9. Key in the new Amount Prompt and press
ENTER
.
10. Press
EXIT
when the transaction is complete.
H.4.8: ERNEX Loyalty Card Void
Voids only the Loyalty portion of an incorrectly-entered transaction of any type. If
a debit or credit card was used to complete the Loyalty transaction, the debit or
credit portion is NOT voided. The amount voided must equal the amount of the
original transaction.
1. Press
MENU
.
2. Press
ERNEX VOID
.
3. Swipe POS Admin Card.
4. Swipe the Loyalty Card.
5. Key in the Clerk ID and press
ENTER
.
6. Key in the total transaction amount and press
ENTER
.
7. Key in the ERNEX reference number (see the bottom of the original receipt)
and press
ENTER
.
8. Press
EXIT
when the transaction is complete.
H.4.9: ERNEX Loyalty Redemption
This allows a Loyalty cardholder to purchase items using the points on their Loy-
alty card. It deducts points from the Loyalty Card by specifying the number of
points redeemed.
1. Press
MENU
.
2. Press
REDEMPTION
.
3. Swipe the Loyalty Card.
4. Key in the Clerk ID and press
ENTER
.
5. Key in the number of points to be redeemed and press
ENTER
.
6. Key in Info Prompt and press
ENTER
.
7. Key in Amount Prompt and press
ENTER
.
8. Press
EXIT
when the transaction is complete.