© 2014, The Chamberlain Group Inc.
TM
Trademark of The Chamberlain Group, Inc.
® Registered Trademark of The Chamberlain Group, Inc.
114A4085E
CHAMBERLAIN LIMITED WARRANTY
Merlin
®
Professional MJ3800
Sectional Garage Door Opener
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited
(
Chamberlain
), the manufacturer of Merlin
®
automatic garage door openers, is
committed to manufacturing and supplying high quality goods. As part of this
commitment, we seek to provide reliable service and support for our goods and are
pleased to provide you, the original purchaser, with this Chamberlain Limited
Warranty.
The benefits given to you under this Chamberlain Limited Warranty are in addition to
any rights and remedies that you may have under Australian or New Zealand
consumer protection laws. Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law, or New Zealand Consumer
Guarantess Act 1993. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Chamberlain’s warranty
What is covered
Chamberlain warrants to the original purchaser of the Merlin MJ3800 Sectional Door
Opener (Unit) that all parts of the Unit, other than remote controlled transmitters,
battery back up units and accessories, globes and batteries, are free from defects in
materials and workmanship for a period of 24 months or 5,000 cycles (each opening
& closing of the garage door equals 1 cycle) whichever comes first, from the date of
purchase when installed by a Professional dealer appointed or authorised by
Chamberlain in a residential premise with a residential specified garage door that is
designed for the sole purpose of a single-family dwelling. Chamberlain warrants the
motor component of the opener for 5 years or 15,000 cycles whichever comes first.
Chamberlain warrants that remote controlled transmitters and accessories included
with the Unit are free from defects in materials and workmanship for a period of 12
months from the date of purchase.
What is not covered
Batteries and globes are not covered under the Chamberlain Limited
Warranty.
Travel costs incurred by Chamberlain or the Professional Dealer in either travelling
to or from areas outside a capital city metropolitan area. These costs will be at the
purchaser’s expense.
Additional access costs incurred by a Professional Dealer or Chamberlain in
obtaining access where the Unit is not readily accessible. These cost will be at the
purchaser’s expense.
Warranty Conditions
It is a condition of this Chamberlain Limited Warranty that the Unit is sold, installed
and serviced by a Professional Dealer appointed or authorised by Chamberlain. A
Merlin branded garage door opener purchased over the internet and installed by a
person other than a Professional Dealer will not be covered by this Chamberlain
Limited Warranty.
It is also a condition of this Chamberlain Limited Warranty that for the operating life
of the Unit:
1 the garage door is spring balanced, is operable by hand and opens
and closes with no more than a maximum of 20 kgs of lifting weight;
2
the garage door and the Unit is professionally maintained and serviced
by a Professional Dealer, at a minimum, during the third and fifth years
of the Chamberlain Limited Warranty period such that the spring
balanced door operates according to manufacturer specifications. If
your door binds, sticks, or is out of balance, then it must not be used
until serviced by a trained door technician or Profesional Dealer. The
garage door service fee will be at the purchaser’s expense;
3 the warranty is registered by completing the online form at
w
ww.gomerlin.com.au
or
www.gomerlin.co.nz
; and
4 you retain your sales docket or invoice as proof of purchase, and attach it
to this manual to enable you to establish the date of purchase in the
unlikely event of a warranty service being required.
Making a claim
During the applicable Chamberlain Limited Warranty period, if you are concerned
that the Unit may be defective, call the Professional Dealer that sold/installed the
opener, or our service centre on the toll free number below and a Chamberlain
technician will diagnose the problem and arrange for this to be rectified. Once the
problem has been diagnosed, subject to your rights under the applicable Australian
and New Zealand consumer protection laws with respect to major failures,
Chamberlain or its Professional Dealer will provide you with either, repairs to the
Unit or a replacement Unit.
Repairs and replacement parts provided under this Chamberlain Limited Warranty
are provided free of charge and are warranted for the remaining portion of the
original warranty period.
This Chamberlain Limited Warranty provides benefits which are in addition to your
other rights and remedies as a consumer.
Exclusions - what voids the warranty
If our service centre determines that a warranty claim has been made in
respect of a failure or defect arising under or out of any exclusion detailed
below such that the claim is not covered under this Chamberlain Limited
Warranty, we may, subject to your other rights and remedies as a consumer,
charge you a fee to repair, replace and/or return the Unit to you.
This Chamberlain Limited Warranty does not cover any failure of, or defect
in, the Unit due to:
1 non-compliance with the instructions regarding specifications, installation,
operation, maintenance and testing of the Unit or of any product with
which the Unit is used;
2 any attempt by a person other than a Professional Dealer to repair,
dismantle, reinstall or move the Unit to another location once it has been
installed;
3 tampering, neglect, abuse, wear and tear, accident, electrical storm,
excessive use or conditions other than normal domestic use;
4 problems with, or relating to, the garage door or garage door hardware,
including but not limited to the door springs, door rollers, door alignment
or hinges;
5 problems caused by electrical faults or replacement of batteries or light
bulbs, blown fuses, electrical surges, power surges or power strikes, fire,
flood, rain, water, lightning or storms;
6 water or moisture ingress that causes corrosion or electrical malfunction;
7 corrosion caused by sea air if located near a waterway, beach etc;
8 fitment to a commercial door or in a commercial operating application,
installation of a residential garage door opener in a commercial or
industrial premises other than a single-family dwelling.
9 lack of proper maintenance, service or care of the door and Unit;
10 any unauthorised modification to the Unit; or
11 damage caused by insects, pests or other after sale damage caused by
events or accidents outside Chamberlain’s reasonable control and not
arising under normal and standard operating conditions.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the
consumer as this electrical fitting does not form a part of the Unit (opener).
If this Chamberlain Limited Warranty does not apply, you may have rights
available to you under the Australian and New Zealand consumer protection
laws.
Liability – Australia only
Except as set out in the Australian Consumer Law (being Schedule 2 of the
Competition and Consumer Act 2010
) (as amended, consolidated or
replaced):
1 all other guarantees, warranties and representations in relation to the Unit
or its supply are excluded to the extent that Chamberlain can lawfully
exclude them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or
inability to use, the Unit, other than those which were reasonably
foreseeable as liable to result from the failure.
Liability – New Zealand only
Except as set out in the
Fair Trading Act 1986 and the Consumer
Guarantees Act 1993
(as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit
or its supply are excluded to the extent that Chamberlain can lawfully
exclude them; and
2 under no circumstances will Chamberlain be liable for consequential,
incidental or special damages arising in connection with the use, or
inability to use, the Unit, other than those which were reasonably
foreseeable as liable to result from the failure.
Note
Chamberlain reserves the right to change the design and specifications of
the Unit without prior notification. Some features or accessories of the Unit
may not be available in certain markets or areas. Please check with your
distributor.
Chamberlain service centre contact details
Australia
Phone toll free 1800 638 234
Fax toll free 1800 888 121
Website: gomerlin.com.au
CChhaam
mbbeerrllaaiinn AAuussttrraalliiaa PPttyy.. LLttdd..
Unit1, 75 Epping Road
North Ryde NSW 2113
(PO BOX 1446, Lane Cove NSW 1595)
Email: [email protected]
New Zealand
Auckland phone 09 477 2823
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Website: gomerlin.co.nz
