Information about Mercedes PRO
When you log in with a user account to the
Mercedes PRO portal, then services and offers
from Mercedes-Benz Vans will be available to
you.
Availability is country-dependent. You can check
the availability of Mercedes PRO in your country
at the following page: http://www.mercedes.pro
For more information on Mercedes PRO contact
an authorized Mercedes-Benz Center or visit the
Mercedes PRO portal.
Information about Mercedes PRO connect
Mercedes PRO connect provides the following
services:
R
Accident and breakdown management (road‐
side assistance call button or automatic acci‐
dent or breakdown detection)
Use the roadside assistance call button in the
overhead control panel to make a call to the
Mercedes-Benz Customer Center
(
→
page 165).
R
Mercedes-Benz emergency call system
Use the
G
button (SOS button) in the
overhead control panel to make a call to the
Mercedes-Benz emergency call center
(
→
page 165).
Mercedes PRO connect accident and breakdown
management and the Mercedes-Benz emergency
call center are available for you around the clock
for the use of the services.
Please note that Mercedes PRO connect is a
Mercedes-Benz service. In emergencies, always
call the national emergency services first using
the standard national emergency service phone
numbers. In emergencies, you can also use the
Mercedes-Benz emergency call system
(
→
page 188).
The following conditions must be met to use
Mercedes PRO connect services in the vehicle:
R
you have access to a GSM network
R
the contract partner's GSM network coverage
is available in the respective region
R
the ignition is switched on, so that vehicle
data can be transferred automatically
Making a call via the overhead control panel
1
Roadside Assistance call button
2
Release catch for the cover on the
G
but‐
ton (SOS button)
3
G
button (SOS button)
#
To make a Roadside Assistance call: press
button
1
.
#
To make an emergency call: press the
release catch for the cover on
G
button
2
briefly to open.
#
Press and hold
G
button
3
for at least
one second.
An emergency call can still be triggered when a
Roadside Assistance call is active. This has prior‐
ity over all other active calls.
Information on the Roadside Assistance call
via the overhead control panel
A call to the Mercedes-Benz Customer Center
using the Roadside Assistance button has been
initiated via the overhead control panel:
In the event of a breakdown, you will get support:
R
A qualified Mercedes-Benz technician carries
out repairs on site and/or the vehicle will be
towed to the nearest authorized Mercedes-
Benz Center.
You may be charged for these services.
You can find information on the following topics:
R
activation of Mercedes PRO connect
R
operating the vehicle
R
nearest authorized Mercedes-Benz Center
Mercedes PRO 165
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Страница 19: ...ASpare wheel example 227 At a glance Emergencies and breakdowns 17...
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