Rad-97
Chapter 10: Troubleshooting
www.masimo.com
141
Masimo
Symptom
Potential Causes
Next Steps
Device screen is blank
•
The device is Off.
•
The brightness display
is not correct.
•
Battery may be
depleted.
•
Internal failure.
•
Turn Rad-97 Off and
On.
•
Adjust the brightness
setting. See
Brightness
on page 94.
•
Check AC power
connection.
•
Contact Masimo
service. See
Contacting
Masimo
on page 173.
Touchscreen/Buttons do not
respond when pressed
•
EMI (Electro Magnetic
Interference).
•
Internal failure.
•
Check device AC power
is properly grounded.
•
Relocate the device
from other devices that
may cause
electromagnetic
interference.
•
Contact Masimo
service. See
Contacting
Masimo
on page 173.
Battery run time significantly
reduced
•
Battery not fully
charged.
•
Battery damaged.
•
Battery capacity
effected.
•
Check battery charge
level indicator.
•
Check battery is fully
charged.
•
Contact Masimo
service. See
Contacting
Masimo
on page 173.
Device does not detect that
patient cable is connected
•
Cable connector not
properly connected to
the device.
•
Damaged connector.
•
Damaged cable.
•
Cable expired.
•
Internal failure.
•
Remove and reconnect
cable.
•
Ensure the connector is
fully connected to the
device.
•
Replace cable.
•
Contact Masimo
service. See
Contacting
Masimo
on page 173.
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