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DL30-G USERS MANUAL EM-8571-G Rev.2
8.1.11 E-mail reporting
Problem faced
Checks to be done
Method of handling
DL30-G is unable to send an
e-mail.
Is the PC connecting to the
Internet?
Make sure that the PC connects to the Internet.
Are the IP addresses of DL30-G
including the default gateway set
correctly?
Check the settings of the IP addresses of DL30-
G including the default gateway.
➔
Is the recipient e-mail address cor-
rect?
Check the attention e-mail address.
Be careful of the difference between “_” (low
line) and “-” (hyphen-minus) for instance.
Settings on e-mailing
· Mail account
· IP address or domain name of
SMTP server
· IP address or domain name of
POP3 server
· Mail password
Are the above settings correct?
Check the settings on e-mailing the provider
supplies.
Make sure that an e-mail can be sent to the
recipient address with mail software of the PC.
Doesn’t the mail server of the pro-
vider need authentication (SMTP,
POP before SMTP, etc.) in sending
an e-mail?
Confirm the authentication the provider requires
and configure the e-mail settings.
➔
With POP before SMTP, is the
specified port address of the router
open?
Manually set the No. specified in the NAT setting
of the router. (Refer to the instruction manual of
the router.)
Doesn’t the mail service of the
provider have a nuisance e-mail
reception prevention function?
Check a response from the mail server with
terminal software.
➔
Unable to open the web
browser view for e-mail set-
ting.
Are the login ID and password cor-
rect?
Confirm the login ID and password.
➔