www.Lumishore.com
Lumishore UK Unit 3, Technium 1, Kings Road, Swansea, SA1 8PH, UK | +44(0)208 144 1694 | [email protected]
Lumishore USA 7137 24TH Court East Sarasota, Florida 34243 | (941) 405-3302 | [email protected]
Product Support, Warranty & Troubleshooting
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If problems persist, or in the event of one or more of the lights not lighting up then check the LED status on the driver
(at the back of the light). The LED will either be continually ON (healthy), OFF (no power to driver) or flashing. Please
refer to the lights manual for further help.
Troubleshooting
LUMISHORE Ltd warrants the EOS Controller to be free from defects in workmanship for a period of two years, starting
from the date of original purchase. Should your lighting system have a problem during this period, please contact your
dealer as soon as you become aware of the defect.
Misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters (e.g. fire, flood and
lightning), installation by unqualified personnel, unauthorized repair or modification will void this warranty. For the
avoidance of confusion and doubt, non compliance with all installation, maintenance and operating instructions in this
document constitute non conformance with warranty terms.
Full warranty details are available at www.lumishore.com.
Warranty
Some modes (e.g. sweep Mode) do not function
correctly
•
Check light discovery procedure has been carried out
•
Check DMX addresses are in ascending order with the lights
(light 1=1, light 2=6, light 3=11)
Problem
Not all light discovered, or too many lights
discovered
Lights do not come on
Lights come on randomly, or unexpectedly
when EOS is switched Off
Things to check
•
Check DMX Connections
•
Check DMX terminator is fitted to the last driver in the chain
•
Check power is on to all lights (check blue LED on light driver is on
for all lights)
•
Bypass the DMX connection on the first driver and repeat the
discovery process. Repeat, bypassing each driver in turn. This
checks all drivers are healthy and communicate with the EOS
controller
•
Check global intensity setting in preferences screen
•
Check power connections and supply voltage
•
Check LED status on driver / light (see light manual for further
information)
•
Check DMX terminator is correctly installed in the last driver
in the chain
If you have questions or comments, please e-mail [email protected] or call USA (941) 405-3302,
United K44(0)208 144 1694, or 33(0)493 582 537.
Product Support
Thank you!
For purchasing LUMISHORE lights
