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The 8400-Series Voice Terminals Instructions for Installation, Switch,
Administration, and Programming the Options

555-015-725

Issue 1

October 1996

Checklist of Parts (with PECs and Comcodes)

Page 2-8

Auxiliary Power Supplies for the 8400-Series Voice Terminals

2

Large 8434DX Button Designation Cards (for 24 buttons on right of terminal)

Tractor Feed For 25 Sets, 13 Sheets (two cards per sheet)
PEC: 32315(A)
Comcode: 847141504

Tractor Feed For 100 Sets, 50 Sheets (two cards per sheet)
PEC: 32316(A)
Comcode: 847168747

Auxiliary Power Supplies for the
8400-Series Voice Terminals

The following power supplies can be used with the 8400-Series voice terminals:

■

Stand-alone MSP-1 (PEC: 2404-010; Comcode: 406743419)

■

1145A Bulk Power Supply (PEC: 2404-011; Comcode: 106448939)
Battery for the 1145A (2.5 amp per hour battery)
(Comcode: 106448921)

■

1145B1 Bulk Power Supply (PEC: 2404-010)
Battery for the 1146B1 (2 amp battery = PEC: 24700;
or 5 amp battery = PEC: 24701)

■

KS-22911 L2 (replaced by the MSP-1 Power Supply)

NOTE:

This type of power supply cannot be used with the 8411 voice terminal.

NOTE:

The MSP-1 and the 1145B are global power supplies.

It is recommended that the 1145A and the 1145B Bulk Power Supplies
be used as auxiliary power for the 8411 and 8434DX voice terminals.
These power supplies provide battery back-up, and therefore when
power outages occur, the 8411B and 8411D voice terminals and the
8434DX display will continue to operate.

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Содержание Voice Terminal 8405

Страница 1: ...he 8400 Series Voice Terminals Instructions for Installation Switch Administration and Programming the Options For the 8403 8405 8410 8411 and 8434DX Voice Terminals Instructions and Information for the Installer System Manager and Provisioning Personnel ...

Страница 2: ...ion Call Lucent Technologies BCS Publications Center Voice 1 800 457 1235 International Voice 317 361 5353 Fax 1 800 457 1764 International Fax 317 361 5355 Write Lucent Technologies BCS Publications Center P O Box 4100 Crawfordsville IN 47933 Order Document No 555 015 725 Comcode 107537094 Issue 1 October 1996 You can be placed on a standing order list for this and other documents you may need St...

Страница 3: ...allations the following is recommended only one protector is needed at each installation point Lucent Technologies 4 type protectors ITW LINX LP type protectors However if the above two protectors are not used the following is acceptable in a 2 wire installation Lucent Technologies 3BIC Carbon block or Lucent Technologies 3BEW gas tube protectors The 3BIC and 3BEW protectors can be used ONLY for 2...

Страница 4: ...on Wiring and Installation 3 4 The 2 Wire 4 Wire Line Adapter 3 4 Auxiliary Power 3 5 Distance Limitations 3 5 Desktop Installation 3 6 Wall Installation 3 13 Attaching Adjunct Equipment 3 17 Connecting a Personal Computer and an Analog Adjunct to the 8411 Voice Terminal 3 19 Connecting an Analog Adjunct to the 8411 Voice Terminal 3 20 The PassageWay Button Button 9 and the Analog Adjunct Button B...

Страница 5: ...erminal 5 22 Administering Softkey Features on the 8434DX 5 24 The Default Softkey Features on the 8434DX 5 25 Alternate Softkey Features on the 8434DX 5 26 Button Numbering for 8434DX Voice Terminal Administration 5 28 6 The Test Feature and the Diagnostics Feature 6 1 The Test Feature For ALL 8400 Series Voice Terminals 6 1 The Diagnostics Feature Used ONLY with the 8411 Voice Terminal 6 2 7 Pro...

Страница 6: ...tents Page vi Selecting Whether the I 1 Channel or the I 2 Channel Will Be Used for the Analog Adjunct For the 8411 Only 7 8 Setting the Audio Volume Control on the 8411 7 9 Setting the Display for 1 or 2 Lines for the 8434DX only 7 11 Viewing Information on Terminal Options and Parameters 7 12 8 Other 8400 Series Voice Terminals Documentation 8 1 ...

Страница 7: ...ramming the Options 555 015 725 Issue 1 October 1996 1 The 8400 Series Voice Terminals There are ten different types of 8400 Series voice terminals the 8403 8405B 8405B Plus 8405D and 8405D Plus 8410B and 8410D 8411B and 8411D and 8434DX The following table lists the voice terminals and shows the features you can use with each of them ...

Страница 8: ...5B 8405B Plus 8405D 8405D Plus Liquid Crystal Display LCD Vacuum Fluorescent Display VFD Softkeys and Display Control Buttons Call appearance Feature buttons 3 5 5 5 5 1 way Speaker 2 way Speakerphone Feature Button Shift Button Transfer Hold Conf and Drop Buttons Test Button Mute Button Volume Control Button Message Light Personalized Ringing Adjunct Jack The 2 way speakerphone can be optioned as...

Страница 9: ...rystal Display LCD Vacuum Fluorescent Display VFD Softkeys and Display Control Buttons Call appearance Feature buttons 10 10 10 10 34 1 way Speaker 2 way Speakerphone Shift Button Transfer Hold Conf and Drop Buttons Test Button Diagnostics Feature used with Test Button Mute Button Volume Control Button Message Light Personalized Ringing Kickstand Adjunct Jack EIA 232 D Jack Analog Adjunct Jack The...

Страница 10: ...The 8400 Series Voice Terminals Instructions for Installation Switch Administration and Programming the Options 555 015 725 Issue 1 October 1996 The 8400 Series Voice Terminals Page 1 4 1 ...

Страница 11: ...Cs are included so you can order additional equipment 8403 8403D01A Voice Terminal Black 8403 Set PEC 3233 03B A Comcode 106705106 White 8403 Set PEC 3233 03W A Comcode 106705114 8403 8403D02A Voice Terminal Black 8403 Set PEC 3233 03B A Comcode 107702144 White 8403 Set PEC 3233 03W A Comcode 107702177 K2S8 Handset Comcode Black 107545584 White 107545568 Handset Cord 9 foot Comcode Black 407632819...

Страница 12: ...e 8405 Voice Terminal Package There are four 8405 models the 8405B no display one way speaker 8405B Plus no display two way speakerphone 8405D with display one way speaker and8405D Plus with display two way speakerphone The following items are included in the package with the 8405 voice terminal Comcodes and PECs are included for ordering additional equipment 8405B 8405D04A Voice Terminal without ...

Страница 13: ...B A Comcode 107821928 White 8405D Set PEC 3223 6BW A Comcode 107821936 8405D 8405D07A Voice Terminal with display with one way speaker Black 8405D Set PEC 3233 6BB A Comcode 107858615 White 8405D Set PEC 3223 6BW A Comcode 107858623 8405D Plus 8405D01A Voice Terminal with display with two way speakerphone Black 8405D Plus Set PEC 3223 6SB A Comcode 107821902 White 8405D Plus Set PEC 3223 6SW A Com...

Страница 14: ...1A Comcode 847770674 The 8410 and 8411 Voice Terminal Packages The 8410 and 8411 voice terminal packages are almost exactly the same except for the voice terminal Also the 8411 is shipped with an MSP 1 power supply a power supply does NOT come with the 8410 Note that there are two types of 8410 and 8411 sets the 8410B and the 8411B do NOT have displays the 8410D and the 8411D have displays The fol...

Страница 15: ...07702920 8411B 8411D02A Voice Terminal without display Black 8411B Set PEC 3234 TRB A with power supply PEC 3234 PTB A Comcode for black set 107526535 White 8411B Set PEC 3234 TRW A with power supply PEC 3234 PTW A Comcode for white set 107526543 8411D 8411D01A Voice Terminal with display Black 8411D Set PEC 3235 TRB A with power supply PEC 3235 PTB A Comcode for black set 107526501 White 8411D Se...

Страница 16: ...ageWay software documentation and cables for PassageWay connectivity This package can be ordered from the Customer Information Center at 1 800 432 6600 PassageWay connection software documentation and cables PEC 8302 800 Comcode 407504646 PassageWay documentation can be ordered separately PassageWay Direction Connection Solution For DEFINITY Communications System 8411 Voice Terminal User s Guide T...

Страница 17: ...code Black 407632819 White 407632835 Small Designation Card Cover PEC 32309 A Comcode 846320216 Large Designation Card Cover PEC 32314 A Comcode 847037553 Line Cord D8W 8 conductor 7 foot Comcode 103786778 The 8434DX voice terminal comes with a deskstand and blank small and large designation card The following quantities of 8434DX button designation cards can be ordered Small 8434DX Button Designa...

Страница 18: ... used with the 8400 Series voice terminals Stand alone MSP 1 PEC 2404 010 Comcode 406743419 1145A Bulk Power Supply PEC 2404 011 Comcode 106448939 Battery for the 1145A 2 5 amp per hour battery Comcode 106448921 1145B1 Bulk Power Supply PEC 2404 010 Battery for the 1146B1 2 amp battery PEC 24700 or 5 amp battery PEC 24701 KS 22911 L2 replaced by the MSP 1 Power Supply NOTE This type of power suppl...

Страница 19: ...Options 555 015 725 Issue 1 October 1996 3 Installing Your Voice Terminal Wiring Information The 8400 Series voice terminals work in both 4 wire and 2 wire DCP configurations Figure 3 1 shows an enlargement of a voice terminal 8 pin LINE jack The figure and the table which follows it describe the pins on this jack the table shows the 8 pin modular jack connections ...

Страница 20: ...6 Installing Your Voice Terminal Page 3 2 Wiring Information 3 Figure 3 1 A Voice Terminal Line Jack Table 3 1 Line Interface Pin Pair Name Description 1 2 OD1 4 Wire Output 2 2 OD2 4 Wire Output 3 3 ID1 4 Wire Input 4 1 U T 2 Wire Tip 5 1 U R 2 Wire Ring 6 3 ID2 4 Wire Input 7 4 P1 Adjunct Power 48V 8 4 P2 Adjunct Power Common 1 2 3 4 5 6 7 8 ...

Страница 21: ... operation Bridging or paralleling of these pairs can result in damage to the terminal or can cause the PBX circuit pack to remove power to the terminal REMOVE ALL CONNECTIONS BETWEEN PAIRS BEFORE CONNECTING THE TERMINAL For 2 wire operation if you need to plug the voice terminal into a 4 pin or 6 pin wall jack instead of a standard 8 pin modular jack see Table 3 1 Line Interface to insure that th...

Страница 22: ...date situations in which customers need to upgrade from an analog type RJ11C jack to an 8 wire RJ45X type jack This adapter eliminates the need to remove RJ11C jacks which are presently being used and install new RJ45X jacks in their place Please read the CAUTION statement directly below before beginning the installation If all connections are correct plug the adapter into the RJ11C jack to provid...

Страница 23: ...to an expansion module it should be locally powered by an MSP 1 If this configuration is closet powered by an 1145A two ports must be used A KS 22911 L2 cannot be used in this situation If there is attached adjunct equipment such as an S201A Speakerphone to any of the 8400 Series voice terminals For a list of possible auxiliary power supplies see Auxiliary Power Supplies for the 8400 Series Voice ...

Страница 24: ...log Adjunct jack for connecting answering machines fax machines PC or laptop data fax modem cards data sets or modems audio teleconferencing equipment and TTY machines commonly used by hearing impaired and the RS 232 D Jack for connecting the voice terminal to a COM port on an IBM compatible personal computer on which you can load PassageWay Solution software For instructions on connecting hardwar...

Страница 25: ...ough the routing channel leading to the top of the desktop stand as shown in Figure 3 2 Figure 3 3 or Figure 3 4 according to the type of terminal you are using Make sure that each cord is placed securely under the square tabs in the routing channel 4 If you are using an 8434DX with an attached 801A Expansion Module plug the D6AP 87 cord shipped with the expansion module into the Expansion Module ...

Страница 26: ...8 Wiring Information 3 Figure 3 2 Line Adjunct Handset Cord Routing for Desktop Installation on the 8403 8405 and 8410 Voice Terminals Adjunct jack Handset Routing channel for line cord and adjunct cord Desktop stand jack Line jack ABS NOTE The location of the jacks and the routing channel on the back of your voice terminal may differ slightly from the location shown in this figure ...

Страница 27: ... the Options 555 015 725 Issue 1 October 1996 Installing Your Voice Terminal Page 3 9 Wiring Information 3 Figure 3 3 Line Adjunct and Handset Cord Routing for Desktop Installation on the 8411 Voice Terminal Kickstand Routing channel for line cord and adjunct cord Line jack Adjunct jack Handset jack ...

Страница 28: ...ou are installing an 8411 or 8434DX connect the voice terminal line cord to the PHONE jack on the MSP 1 power supply and then connect a cord from the LINE jack on the MSP 1 to the wall jack You can use a 2 wire 4 wire adapter to upgrade an analog type RJ11C jack to an 8 wire RJ45X type jack For more information see The 2 Wire 4 Wire Line Adapter earlier in this chapter Adjunct Handset Line jack AB...

Страница 29: ... this manual Adjusting the 8405D 8405D Plus and 8410D Voice Terminal Desktop Stand To ensure better display visibility on the 8405D 8405D Plus and 8410D sets the accompanying desktop stand can be installed in a high or low position When each of these voice terminals is shipped from the factory the stand is in the low position Figure 3 5 shows you the set of tabs to use for each position Check whic...

Страница 30: ...ing the Options 555 015 725 Issue 1 October 1996 Installing Your Voice Terminal Page 3 12 Wiring Information 3 Figure 3 5 Adjusting the 8405D 8405D Plus and 8410D Desktop Stand Press inward Tab Slots Slots Tabs Use these 2 tab slots for the high position Use these 2 tab slots for the low position ...

Страница 31: ...410 Voice Terminals NOTE For wall mounting these voice terminals you need a 1 foot D8W line cord not supplied with the voice terminal Comcode 103786760 1 Make sure the 8 conductor wall mount plate is in place 2 Press down on the handset retainer hook located under the handset and slide it toward the top of the voice terminal See Figure 3 6 3 Rotate the hook and slide it back into its slot so the b...

Страница 32: ...of the stand See Figure 3 7 Press inward on the top of the stand until you can lift the top of the stand out of the tab slot on the voice terminal Lift the bottom of the stand out of the lower tab slot Figure 3 7 Removing the Desktop Stand 6 Snap the 1 foot line cord into the LINE jack in the back of the voice terminal 7 Pass the 1 foot line cord through the channel as shown in Figure 3 8 Figure 3...

Страница 33: ... in Figure 3 8 On the 8403 thread the cord into the channel leading to the side edge of the voice terminal the handset cord will then lead off the side of the voice terminal WARNING Do NOT insert the handset cord into the Adjunct jack It may cause equipment damage 9 Snap the free end of the 1 foot line cord into the wall jack 10 Place the base of the voice terminal on the wall jack mounting studs ...

Страница 34: ...e end of the handset cord into the handset and place the handset in the cradle NOTE The handset hook you repositioned will hold the handset in place 12 Lift the handset and listen for dial tone If there is no dial tone check all wire connections to make sure they are secure Also perform a self test to see if the terminal is receiving power from the switch See Using the Test Feature and the Diagnos...

Страница 35: ...equirements 1 Place the voice terminal face down on a flat surface 2 Snap the adjunct cord into the Adjunct jack labeled on all sets except the 8411 on which it is labeled ADJUNCT until you hear a click See Figure 3 2 for the location of the Adjunct jack on the 8403 8405 and 8410 voice terminals See Figure 3 3 for the location of the Adjunct jack on the 8411 voice terminal See Figure 3 4 for the l...

Страница 36: ... Terminal Page 3 18 Wiring Information 3 Figure 3 10 Connections for All Telephones with Adjuncts Using an Individual Power Supply 84xx Terminal D8AC Line cord D8W MSP 1 power supply Wall jack Jack Cord connections Line Other Phone ADJ Line Adjunct Ex Mod 8434DX D6AP Module Expansion 84xx D8AC D6AP ADJ Line Adjunct D8W KS 22911 power supply Wall jack Terminal 400B2 ...

Страница 37: ...al computer on which you can load PassageWay Solution software Connecting the 8411 to a Personal Computer for PassageWay Applications The RS 232 D jack on your 8411 voice terminal provides you with a direct interface between an IBM compatible personal computer and your DEFINITY switch This connection with the PC allows you to access Lucent Technologies PassageWay Solution applications For informat...

Страница 38: ...on for directions on administering the 8411 for PassageWay connection Connecting an Analog Adjunct to the 8411 Voice Terminal Through the Analog Adjunct RJ11C jack on the rear of the set the 8411 voice terminal provides connection with Analog Adjuncts such as answering machines fax machines PC or laptop data fax modem cards data sets or modems audio teleconferencing equipment and TTY machines comm...

Страница 39: ...see Figure 3 12 below for the location of this button so that the red and green lights next to the button provide PassageWay status information See Table 3 2 PassageWay Status Indications on the next page If Button 9 is optioned in this manner it is then disabled and CANNOT be used as a call appearance button or feature button The system manager may also choose to option Button 10 again see Figure...

Страница 40: ...g status indications next to Button 9 for the PassageWay connection A Flash is a repeating pattern of 500 ms ON and 500 ms OFF A Wink is a repeating pattern of 750 ms ON and 250 ms OFF Table 3 2 PassageWay Status Indications PassageWay Status Green Light Red Light AT Command Mode Off On PassageWay Mode On Off DCP Looparound Flash Flash Switch Link Down Wink Wink EIA Out of Sync Flash Off Program M...

Страница 41: ...ons field is set for analog and the Analog Adjunct has been assigned its own telephone line the RED light is always on NOTE When the 8411 is programmed for the Analog Adjunct to use a separate telephone line that is the I 2 Channel the red light is always on Table 3 3 Analog Adjunct Status Indications Analog Adjunct Status Green Light Red Light The Analog Adjunct is off hook On The Analog Adjunct ...

Страница 42: ...g adjunct call going off hook and pressing the appropriate call appearance button will also cause the line to be switched to the voice terminal handset speakerphone or any adjunct equipment connected to the Speakerphone Headset jack and a disconnect signal will be sent to the analog adjunct This method allows you to automatically disconnect the analog adjunct to 1 Answer an incoming call on anothe...

Страница 43: ...titute if in the future there are changes in features telephone numbers or extension assignments on the voice terminal The following information describes the designation card s for each voice terminal and explains how the cards are to be filled out if necessary and reinstalled under the plastic cover For the 8403 Voice Terminal The designation card for the 8403 consists of two sections The Featur...

Страница 44: ...ted beneath the handset To label the card use the instructions under How to Label the Blank Designation Card later in this chapter For the 8434DX Voice Terminal There are two Call Appearance Feature Button Designation Cards for the 8434DX voice terminal The smaller card contains two columns with five buttons in each column the first column is labeled a through e the second column is labeled f thro...

Страница 45: ...he cover Remove the cover by pulling the top tab forward and then lifting the bottom of the transparent cover from the voice terminal 2 Print or type the desired labels on the blank designation card On the 8403 print or type the assigned features on your Feature Directory next to the appropriate number or character and print or type the voice terminal user s extension in Sections a b and c On the ...

Страница 46: ...ies Voice Terminals Instructions for Installation Switch Administration and Programming the Options 555 015 725 Issue 1 October 1996 Labeling the Designation Card Page 4 4 How to Label the Blank Designation Card 4 ...

Страница 47: ...talled in a DEFINITY G3V3 or later system The 8400 Series voice terminals have programmable voice and Touch Tone transmission parameters that must be set to the correct values in order for the terminals to operate within the required limits of the installation For installations within the United States or other sites that use the U S transmission limits no further action is required by the system ...

Страница 48: ... automatically be programmed with the administered transmission parameters shortly after system initialization The program status of a terminal can be determined by using the status station command and noting the contents of the download status field The busyout station and release station commands can be used to force the administered transmission parameters and softkey labels for the 8405D 8405D...

Страница 49: ...llow aliased support only G3MA used with G1 G3 G3V2 G3V3 and GD 91 SATPC used with System 75 and International System 75 MGR IV used with G2 1 and G2 2 CSM MAAP used with System 85 G3V3 will support the 8403 8405 8410 and 8434DX voice terminals in the Native Mode with the TN754 V11 or later packs G3V3 with TN754 V10 and earlier packs must alias these terminals as 7400 Series terminals Table 5 1 Ci...

Страница 50: ...OTE On the voice terminals in the diagrams both numbers and letters are printed on the dial pad keys However on some voice terminals only numbers appear on these keys NOTE The 8403 can be administered as itself ONLY IF it is connected to a DEFINITY G3V3 or later switch Table 5 2 Administering the 8403 Voice Terminal If you have this System and this Release which can support this type of operation ...

Страница 51: ...5 6 7 8 9 ABC DEF MNO JKL GHI PQRS TUV WXYZ O 8403 Transfer Hold a b c Feature Volume Test Conf Drop Mute Ring Speaker Message 1 2 3 If administered as a 7405D F1 through F7 are administered as BUTTON ASSIGNMENTS 4 through 10 F8 F9 F F0 and F are administered as FEATURE BUTTON ASSIGNMENTS 1 through 5 If administered as itself administer F1 through F9 F F0 and F as FEATURE BUTTON ASSIGNMENTS 1 thro...

Страница 52: ...MNO JKL GHI PQRS TUV WXYZ O 8403 Transfer Hold a b c Feature Volume Test Conf Drop Mute Ring Speaker Message 3 4 5 If administered as a 7405D F1 through F7 are administered as BUTTON ASSIGNMENTS 6 through 12 F8 F9 F F0 and F are administered as FEATURE BUTTON ASSIGNMENTS 13 through 17 If administered as itself administer F1 through F9 F F0 and F as FEATURE BUTTON ASSIGNMENTS 1 through 12 Call appe...

Страница 53: ... voice terminals with a display BE SURE to refer to the administration table for the voice terminal you are using NOTE The 8410B can be administered as itself ONLY IF it is connected to a DEFINITY G3V3 or later Native support for the 8405 sets can be done only with a DEFINITY ECS Release 5 G3V5 or later Table 5 3 Administering the 8405B 8405B Plus and 8410B Voice Terminals If you have this System ...

Страница 54: ...NITY G3V3 or later switch Native support for the 8405 sets can be done only with a DEFINITY ECS Release 5 G3V5 When administering an 8405D on the DEFINITY G3 or G4 you must select One Way or None as the Speaker option on the 8410 Administration Form If the voice terminal is incorrectly optioned as having a two way speakerphone the light next to the Speaker button will continually flutter In that c...

Страница 55: ...other analog functions such as transferring a call or setting up a conference call If a second line on the 8411 is administered on the I 2 Channel for analog equipment on the 8411 type analog in the Data Option field on the administration screen If the 8411 is connected to a personal computer for use with PassageWay software type a y in the PassageWay field also on the administration screen Howeve...

Страница 56: ...his line number can only be used for Analog Adjuncts connected to the Analog Adjunct jack on the 8411 This Analog Adjunct is assigned a private number but can be used only for placing or terminating a call It cannot be used for any other analog functions such as transferring a call or setting up a conference call If a second line on the 8411 is administered on the I 2 Channel for analog equipment ...

Страница 57: ... features listed on the second line of each screen When the voice terminal is shipped from the factory there are 12 softkey features already assigned to the feature option screens their feature abbreviations appear on the second line of the display such as the following If this feature option screen appears on a user s voice terminal display the user would press the softkey below LWC in order to a...

Страница 58: ...tkey Features on the 8405D 8405D Plus 8410D and 8411D Administer the softkey features on SOFTKEY BUTTON ASSIGNMENTS Buttons 1 through 12 If the 8405D 8405D Plus 8410D or 8411D is connected to a System 75 DEFINITY G1 or DEFINITY G3V2 or earlier administer the voice terminal as a 7405D Display Module Only the default softkey features can be used See The Default Softkey Features on the 8405D 8405D Pl...

Страница 59: ... Plus 8410D or 8411D is connected to a System 85 or a DEFINITY G2 administer the voice terminal as a 7405D Display Module Only the default softkey features can be used See The Default Softkey Features on the 8405D 8405D Plus 8410D and 8411D on the next page Administer the 12 softkey features on FEATURE BUTTON ASSIGNMENTS Buttons 14 through 25 The Normal feature should be administered on Button 13 ...

Страница 60: ...5 7 Default Softkey Features on the 8405D 8405D Plus 8410D and 8411D Abbreviation Feature and Description First Screen LWC Leave Word Calling Leave a message for another extension to call you back CnLWC Cancel Leave Word Calling Cancel a Leave Word Calling message AutoCB Automatic Callback Sends you a 3 burst ring indicating that a previously busy number is now available Timer Timer Measure elapse...

Страница 61: ...are labeled AD rather than the button s destination such as a telephone number or person s name Cnslt Consult After answering a coverage call you can discuss the call with the person for whom the call was intended Count ACD Stroke Count can be up to 10 buttons Allows an ACD agent to record the number of times a particular customer related event occurs such as the number of questions about a partic...

Страница 62: ... when administering the Stop feature use W This feature CANNOT be administered on a DEFINITY G2 or System 85 Last Last Number Dialed Automatically redials the last extension or outside number you dialed RingOf Ringer Off Turns the ringer off on your voice terminal however you will hear a half ring whenever a call comes in to your voice terminal SAC Send All Calls Temporarily sends all your calls t...

Страница 63: ...neric 2 Again the 8405D Plus is used as an example Figure 5 5 shows the button numbering scheme for administering the 8410 or 8411 voice terminal to a System 75 a DEFINITY Generic 1 or Generic 3 or a DEFINITY ECS The drawing shows the 8410D however the button numbering for the 8410B 8411B and 8411D is the same Figure 5 6 shows button numbering for administering the 8410 or 8411 voice terminals to ...

Страница 64: ...eric 3 or a DEFINITY ECS Volume Ring Transfer Test Conf Mute Drop Hold 1 2 3 4 5 6 7 8 9 ABC DEF MNO JKL GHI PQRS TUV WXYZ O Next Prev Menu Exit If the 8405D or 8405D Plus is administered as a 7405D administer the 12 softkey features on FEATURE BUTTON ASSIGNMENTS 2 through 13 administer The 5 call appearance feature buttons are administered as BUTTON ASSIGNMENTS 1 through 5 1 2 3 4 5 the Normal fe...

Страница 65: ...Generic 2 Volume Ring Transfer Test Conf Mute Drop Hold 1 2 3 4 5 6 7 8 9 ABC DEF MNO JKL GHI PQRS TUV WXYZ O Next Prev Menu Exit If the 8405D or 8405D Plus is administered as a 7405D administer the 12 softkey features on FEATURE BUTTON ASSIGNMENTS 14 through 25 administer The 5 call appearance feature buttons are administered as BUTTON ASSIGNMENTS 3 through 7 3 4 5 6 7 the Normal feature on Butto...

Страница 66: ...ic 1 or Generic 3 or a DEFINITY ECS Volume Ring Transfer Test Conf Mute Drop Speaker Hold 1 2 3 4 5 6 7 8 9 ABC DEF MNO JKL GHI PQRS TUV WXYZ O Next Prev Menu Exit If the 8410D is administered The 10 call 1 2 3 4 5 8410D 6 7 8 9 10 as a 7405D administer the 12 softkey features on FEATURE BUTTON ASSIGNMENTS 2 through 13 administer the Normal feature on Button 1 If the 8410D is administered as itsel...

Страница 67: ... DEFINITY Generic 2 Volume Ring Transfer Test Conf Mute Drop Speaker Hold 1 2 3 4 5 6 7 8 9 ABC DEF MNO JKL GHI PQRS TUV WXYZ O Next Prev Menu Exit If the 8410D is administered The 10 call 3 4 5 6 7 8410D 8 9 10 11 12 as a 7405D administer the 12 softkey features on FEATURE BUTTON ASSIGNMENTS 14 through 25 administer the Normal feature on Button 13 If the 8410D is administered as itself administer...

Страница 68: ...ional there can be a maximum of only 10 call appearances On the 7405 the Display Module is a 1 line display and thus the 1 line display option should be selected On some systems the 8434DX can be aliased as a 7434 D or a 7444 to support coverage In this case there can be up to 34 call appearances including bridged Table 5 9 Administering the 8411D Voice Terminal If you have this System and this Re...

Страница 69: ...an expansion module connected to it see the 801A Expansion Module Instruction Manual shipped with the expansion module NOTE The 8434DX can be administered as an 8434D ONLY IF it is connected to a DEFINITY G3V3 or later switch Alternate softkey features to replace default softkey features international transmission levels and parameters and A Mu Law companding can be administered and supported ONLY...

Страница 70: ...manner If the 8434DX is connected to a DEFINITY G3V3 administer the voice terminal as an 8434 In any of these cases that is the voice terminal is connected to a DEFINITY G3V3 or later the system manager may choose to leave the default softkey features in place see The Default Softkey Features on the 8434DX on the next page OR select features from the list of alternative softkey features see Altern...

Страница 71: ...e button In order to have the Call Park function on a softkey or hard button administer the button as an Abbreviated Dial button and program the Call Park trunk group access code onto it This button can then be labeled Call Park In addition on a DEFINITY G2 or System 85 the Recall feature must be administered on a standard feature button When administering the Wait feature use w when administering...

Страница 72: ...h the system manager can choose to keep all some or none of the above default softkey features on each individual voice terminal display The following table lists the alternate softkey features those features that can be substituted for the default softkey features listed above For a description of these features see Administering Softkey Features on the 8405D 8405DPlus 8410D and 8411D earlier in ...

Страница 73: ...written by the softkey menu In order to continuously display the statistical information you should administer this feature on one of the call appearance feature buttons instead of administering it as a softkey feature When administering the Wait feature use w when administering the Stop feature use W This feature CANNOT be administered on a DEFINITY G2 or System 85 switch Table 5 11 Alternate Sof...

Страница 74: ...ering the 8434DX voice terminal to a System 85 or DEFINITY Generic 2 NOTE On the voice terminals in the diagrams both numbers and letters are printed on the dial pad keys However on some voice terminals only numbers appear on these keys NOTE The 8434DX voice terminal has and buttons However your 8434DX may differ from the ones shown in Figures 5 7 and 5 8 in the following ways Some voice terminals...

Страница 75: ...he 10 call appearance feature buttons in the left 2 columns are administered as BUTTON ASSIGNMENTS 1 through 10 The 24 call appearance feature buttons in the right 2 columns are administered as FEATURE BUTTON ASSIGNMENTS 1 through 24 On the 7434 or 7444 these buttons are labeled BUTTON ASSIGNMENTS and numbered 11 through 34 If administered as a 7405D administer the 15 softkey features as FEATURE M...

Страница 76: ...e feature buttons in the left 2 columns are administered as BUTTON ASSIGNMENTS 3 through 12 The 24 call appearance feature buttons in the right 2 columns are administered as FEATURE BUTTON ASSIGNMENTS 13 through 36 On the 7434 or 7444 these buttons are labeled BUTTON ASSIGNMENTS and numbered 11 through 34 If administered as a 7405D administer the 15 softkey features as FEATURE MODULE BUTTON ASSIGN...

Страница 77: ...he PBX The light changes to steady when the PBX link is operational After a short period of time the light turns off in order to conserve power NOTE If the light next to does not come on the voice terminal is not receiving power from either the PBX or from the auxiliary power supply if one is being used To test the lights and the display on your voice terminal 1 While on hook press and hold down L...

Страница 78: ...l the user can use the Diagnostics feature to monitor the status of the PassageWay connection and the Analog Adjunct Use the following procedure 1 Press The red light next to goes on steadily 2 Press The light next to goes off and the light next to flutters intermittently The red and green lights go on next to Buttons 9 and 10 and an appropriate display message appears on the 8411 display screen t...

Страница 79: ... way listen only speaker enabled the default for the 8405B Plus 8405D Plus 8410 8411 and 8434DX voice terminals is full 2 way speakerphone enabled Enable or disable the Mute function the default is Mute enabled Select a ringing preference for an incoming call when you are busy on another call the default is Continuous Ringing Enable or disable status lights on the 8411 for the PassageWay interface...

Страница 80: ... specified 2 digit code on the dial pad If an error is made during the programming sequence the terminal will exit the Programming Mode without providing any error indication or affecting the operation of the terminal CAUTION Be sure the voice terminal is on hook the ringer is off and the display if the set has one is in Normal Mode If a headset adapter is connected to the set make sure this is al...

Страница 81: ...there is one 4 Press one of the following to change the current setting Press 1 to enable the 2 way speakerphone This setting cannot be used with the 8403 8405B and 8405D Press 2 to enable the 1 way speaker Press 3 to disable the 1 way speaker or the 2 way speakerphone or if the voice terminal has a display you may choose to press to change the setting Press to save the desired option and then exi...

Страница 82: ... 2 to disable the Mute function or if the voice terminal has a display press to change the setting Press to save the desired option and then exit programming After pressing 1 or 2 or pressing one of the following voice terminal responses occurs If the voice terminal saves your selection the first three green call appearance lights go on and if you have a display a confirmation message is displayed...

Страница 83: ...ction done at the voice terminal To select ringing preference No Ring One Ring or Continuous Ringing 1 While on hook press or The light next to or goes on 2 Press The light next to or goes off 3 Enter the 2 digit code 74 RG The light next to or flutters The current setting NO RING ONE RING or CONTINUOUS RING is shown on the display if there is one 4 Press one of the following options Press 0 for N...

Страница 84: ...ion has been connected to the RS 232 D jack on the rear of the 8411 the user can use Button 9 the next to last button in the second column to see the status of the PassageWay connection For a list of PassageWay indications see PassageWay and Analog Adjunct Status Indications on the 8411 in Chapter 3 Installing Your Voice Terminal in this manual To enable or disable the status lights for the Passag...

Страница 85: ...og Adjunct jack on the rear of the 8411 voice terminal the user can use the lights next to Button 10 the last button in the second column to see the status of the Analog Adjunct connection These indications show Status of the ringing signal being sent from the voice terminal to the Analog Adjunct on OR off Switchhook status of the Analog Adjunct off hook OR on hook and idle Status of the I Channel...

Страница 86: ...d option will be in effect until power is removed from the set If this happens try repeating the process If the option still cannot be saved the terminal may be faulty Selecting Whether the I 1 Channel or the I 2 Channel Will Be Used for the Analog Adjunct For the 8411 Only If the 8411 is connected to a DEFINITY G3V4 Issue 3 or later switch the Analog Tip Ring Adjunct and voice terminal can handle...

Страница 87: ...ights go on and if you have a display an error message is displayed In this case the selected option will be in effect until power is removed from the set If this happens try repeating the process If the option still cannot be saved the terminal may be faulty Setting the Audio Volume Control on the 8411 The 8411 sets will support the following set of audio volume control features for the handset a...

Страница 88: ...e level and RETAIN the SPEAKERPHONE at its current level does NOT revert back to mid range level after each call Press 0 to FIX the HANDSET volume at a mid range level and RESET the SPEAKERPHONE volume level to a mid range level after each call or if the voice terminal has a display you may choose to press to change the setting Press to save the desired option and then exit programming After press...

Страница 89: ...1 line display Press 2 to select a 2 line display or press to change the setting Press to save the desired option and then exit programming After pressing 1 or 2 or pressing one of the following voice terminal responses occurs If the voice terminal saves your selection the first three green call appearance lights go on and if you have a display a confirmation message is displayed If the voice term...

Страница 90: ...Enter 00 OR 11 OR according to the type of information you wish to view Press 00 to view what Speakerphone Mute Handset Expander Ringer Preference and 1 or 2 line display options are set Press 11 to view the Compander Display Font Domestic or International and DLI settings Also shown is information about the Primary and Adjunct levels selected either ROM if the defaults are operating or the checks...

Страница 91: ...em 75 8403 Voice Terminal User s Guide 555 230 761 DEFINITY Communications System Generic 1 and Generic 3 and System 75 8403 Voice Terminal Quick Reference Guide 555 230 762 DEFINITY Communications System Generic 2 and System 85 8403 Voice Terminal User s Guide 555 104 761 DEFINITY Communications System Generic 2 and System 85 8403 Voice Terminal Quick Reference Guide 555 104 762 DEFINITY Enterpri...

Страница 92: ...104 764 DEFINITY Enterprise Communications Server ECS Release 5 8411 Voice Terminal User s Guide 555 230 872 DEFINITY Enterprise Communications Server ECS Release 5 8411 Voice Terminal Quick Reference Guide 555 230 873 DEFINITY Communications System Generic 2 and System 85 8411 Voice Terminal User s Guide 555 104 769 DEFINITY Communications System Generic 2 and System 85 8411 Voice Terminal Quick ...

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