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About This Document
Worldwide Services
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x x x i
Lucent Technologies - Proprietary
See notice on first page
365-372-327 R2.0
Issue 1, October 2003
Technical Support
Lucent Technologies provides the following Technical Support
Services:
•
Remote Technical Support (RTS) - remote technical support
to troubleshoot and resolve system problems.
•
On-site Technical Support (OTS) - on-site assistance with
operational issues and remedial maintenance.
•
Repair and Replacement (R&R) - technical support services
for device repair/return or parts replacement.
•
Lucent OnLine Customer Support - online access to informa-
tion and services that can help resolve technical support
requests.
Important!
Technical Support Services are available 24 hours a
day, 7 days a week.
Customers inside the United States and Canada
Technical Support Services can be reached at
1-866-LUCENT8
(866-582-3688): Prompt 1.
Customers outside the United States
Technical Support Services can be reached at +1-630-224-4672:
Prompt 2.
Web-Site
For additional information regarding Worldwide Services, refer to the
Lucent Technologies’ web-site at http://www.lucent.com/products
1.
Click on
Browse the catalog
2.
Click on
Worldwide Services Solutions
3.
Select the desired service to display:
•
Engineering and Installation
•
Technical Support Services
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