
Lighthouse REMOTE Active Count Installation Guide
3-2
248083401-1 Rev 5
Shipping
Instructions
Should it become necessary to return the unit to the factory for any
reason, contact Lighthouse Customer Service or visit our website,
www.golighthouse.com/rma, and obtain a Return Merchandise
Authorization (RMA) number. Reference this number on all shipping
documentation and purchase orders. After receipt of the RMA number,
follow the shipping instructions below:
WARNING:
If the instrument is
damaged during a
return shipment due
to inadequate user
packing, the warranty
may be voided and
may result in
additional repairs
being billed to the
customer.
1. Use the original container and packing materials whenever
possible. Refer to www.golighthouse.com/rma for detailed
instructions. Remove attachments and package separately to
prevent physical damage.
2. If the original container and packing materials are not available,
wrap the unit in “bubble pack”, surround with shock-absorbent
material and place in a double-wall carton - the instrument should
not rattle around when the carton is vigorously shaken. If the
instrument is damaged during shipment due to inadequate user
packing, the warranty may be voided and may result in additional
repairs being billed to customer. You may contact Lighthouse to
purchase a replacement shipping container.
3. Seal container or carton securely. Mark “FRAGILE” and write the
Return Merchandise Authorization (RMA) number on any
unmarked corner.
4. Send the instrument to the address provided by the Lighthouse
representative or the RMA website.
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