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Страница: 92 / 97

206-4310

Troubleshooting

General Troubleshooting

(Some Quick and Easy Tips for Resolving Problems)

Installation

Symptom

Possible Cause(s)

Possible Solution(s)

Cannot direct enter

channel number.

(STB in Pass-through Mode) Installer

Menu item 028 CH. OVERIDE is set to

0, i.e., disabled (recommended setting).

If Installer Menu item 028 CH. OVERIDE is set to 0, only channels

that are active in the STB’s channel lineup can be selected. Set

item 028 to 1 to allow access for direct keypad entry to all channels.

(STB in FTG Mode) The channel entered

is not included in the FTG Channel Map.

Channel access is restricted to channels included in the FTG

Channel Map. If necessary, make changes to the FTG Channel

Map using the FTG File Manager.

Power

Symptom

Possible Cause(s)

Possible Solution(s)

No power.

See STB Quick Check flow chart on following page.

Picture Reception and Sound

Symptom

Possible Cause(s)

Possible Solution(s)

No picture.

Содержание STB-5500

Страница 1: ...ges 42 44 Cloning Procedures pages 45 51 EXPERIENCED INSTALLER Copyright 2017 LG Electronics U S A Inc P N 206 4310 Rev A Interactive Pro Centric Functionality RF or IP Content Delivery Commercial Mode Setup Guide STB 5500 HD Commercial Interface Set top Box ...

Страница 2: ...ly with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interfe...

Страница 3: ...indicates damage or deterioration unplug it discontinue use of the appliance and have the cord replaced with an exact replacement part by an authorized servicer Protect the power cord from physical or mechanical abuse such as twisting kinking or pinching or being closed in a door or walked upon Pay particular attention to plugs wall outlets and the point where the cord exits the appliance Do not u...

Страница 4: ...n with chemicals such as alcohol thinners or benzene 23 Transporting Product Make sure the STB is turned Off and unplugged and that all cables have been removed Do not press against or put stress on the STB 24 Ventilation Install the STB where there is proper ventilation Do not install in a confined space such as a bookcase Do not cover the STB with cloth or other materials e g plastic while it is...

Страница 5: ...57 Creating an FTG Configuration File 52 FTG File Manager Main Screen 54 FTG Channel Map Configuration Utility 55 FTG Channel Map Editor 56 FTG Installer Menu Configuration Utility 57 IP Environment Setup 58 65 Accessing the IP Environment Menu 58 Network Configuration 58 Pro Centric Setup 62 Media Share Setup 64 Pre loaded Applications 65 References Updating STB Software using a USB Memory Device...

Страница 6: ...onfiguration purposes If you are connecting the STB to an LG display panel the LG remote provided with the display should be sufficient If you are connecting the STB to a non LG display panel or if you intend to use multiple STBs displays in a single room installation environment an LG Installer Remote dedicated to STB control is available for purchase For additional information and or to purchase...

Страница 7: ...rther information Note You also will need to perform steps to enable the MTI protocol disabled by default in the STB as part of the Commercial Mode setup AFTER the STB is connected to the display panel See Reference section Enabling or Disabling the MTI Protocol on the STB for further information In order to complete these steps you need to see the STB s HDMI video output Use the display panel s I...

Страница 8: ...splay Control communication is established the STB default configuration automatically sends Television Display Control commands to switch the connected display panel to its HDMI1 input c For RF delivered content connect a 75 ohm coaxial wire from the Antenna CATV wall jack to ANTENNA CABLE IN on the STB 5500 rear jack panel For IP delivered content connect an RJ 45 Ethernet CAT5 cable from the in...

Страница 9: ...re changed by the STB when Television Display Control communication is established See also step 2 of procedure above Note The total number of Installer Menu items may vary by Hospitality TV model Some items listed below are not available on applicable for all Hospitality TVs Installer Menu Item on LG Hospitality TV Display Panel STB 5500 will set the value to Comments 007 STRT VOLUME 63 Based on ...

Страница 10: ...so step 2 of procedure above STB 5500 Cabling Connections Cont a Connect RS 232C TELEVISION CONTROL to LG Public Display or Commercial Monitor display panel DB9 RS 232 connector Only one Television Display Control connection should be used The proper connection depends on the type of display panel to be controlled The STB default configuration automatically sends Television Display Control command...

Страница 11: ...essential items for Pro Centric operation and also provides an option for using a USB memory device to configure the STB Use the Installer Remote to make selections and complete each step See EZ Manager Wizard on pages 17 to 26 for detailed information Custom Master STB Setup The Custom Master STB Setup procedure enables you to create a customized Master STB Setup for Pass through Mode or FTG Mode...

Страница 12: ...n to select either logical or physical tuning see note below during configuration Note Logical channel mapping of physical RF channels eliminates dash tuning for example physical 19 3 can be mapped to logical channel 9 It also allows physical RF channels IP channels and Aux inputs to be listed in any order not only in physical numeric ascending order Physical channel tuning requires that you inclu...

Страница 13: ...r to documentation for the server for information on remote management If it becomes necessary to restore the STB to Pass through Mode there are several options that will enable you to do so See Reference section Restoring Factory Defaults on the STB s for further information Pages 52 to 57 provide overviews of the utilities that comprise the FTG File Manager Refer to the Free To Guest FTG File Ma...

Страница 14: ... hotel to deliver a video file to guest TVs for promotion and information purposes The Pro Centric server Admin Client web editor content wizard is provided for customer configuration of portal messages and billboards maps Note Customized content is typically defined by the service integrator and or hotel administrators LG does not provide hotel specific content Pro Centric Interactive Menu Naviga...

Страница 15: ...l be over IP and there is a Domain Name System DNS server at the site you can create a procentric local DNS entry for the Pro Centric server that will enable automated Pro Centric IP configuration via the EZ Manager If there is no DNS entry for procentric local you will need to manually enter the Pro Centric server IP address and port number during configuration STB in Pass through Mode If the STB...

Страница 16: ...ns 1366 x 768 is selected highlighted as the recommended resolution a Changing Video Output Resolution message will be displayed and the STB will reboot within a few seconds to change the resolution per your selection Continue with step 2 2 When the STB reboot is complete it may take a few minutes you will be prompted to confirm the new video output resolution Use the arrow keys on the Installer R...

Страница 17: ... the procedure described on pages 42 to 44 be sure to exit the EZ Manager Wizard in order to avoid setting modes that may restrict the custom setup procedure See also Initiate Configuration or Exit the EZ Manager Wizard on the following page If it has been completed or exited and therefore does not display the EZ Manager Wizard can be reactivated however this requires that you restore the STB to a...

Страница 18: ...om the subsequent screen s From the Welcome screen you have the following options To proceed with the EZ Manager Wizard use the arrow keys on the Installer Remote to select highlight NEXT and then press OK Then continue to the STB Configuration Options section on the following page To exit the wizard but retain the use of the Pro Centric remote management feature on this STB i e Installer Menu ite...

Страница 19: ...een To continue with Pro Centric configuration select NEXT default and press OK on the Installer Remote See Configure Pro Centric Settings on pages 21 to 25 for additional information To set the Zoning feature s on the STB select ZONES ROOM NUMBER See Zones and Room Number Assignments below for further information To access the STB Manager USB download options select USB CONFIGURATION See USB Conf...

Страница 20: ... intended only for the assigned Zone The Installer Menu and or Setup Menu settings may be provided in a Clone Configuration tlx file If the STB is being configured for FTG Mode the STB Zone setting also allows the STB to omit channels that have been restricted in the FTG Channel Map To change the STB Zone from its default value 0 navigate to the STB Zone field and use the Left Right arrow keys to ...

Страница 21: ...h the Automated Pro Centric Configuration subsection below If you already know the settings i e Data Channel and Pro Centric Application Mode that need to be configured in order for the STB to connect to the Pro Centric server and or if the Pro Centric server is not yet installed you may expedite the setup process by entering this data manually Continue with the Manual Pro Centric Configuration su...

Страница 22: ... for Pro Centric Server screen is on display the wizard will stop and show a Diagnostics screen that enables you to manually return to the previous screen to reinitiate the configuration or exit the wizard When the Pro Centric Configuration is complete an EZ Manager Configuration Complete screen is displayed see example below and after 10 seconds the wizard exits and the STB turns OFF Installed Co...

Страница 23: ...o Centric Mode Media Type Server Address IP Address IP Port 0 0 0 0 0 X IP server not found BACK SEARCH CONFIGURATION ONLY IP IP Address 03 2 In the Pro Centric Mode field use the Left Right arrow keys to select the appropriate Pro Centric Application Mode FLASH GEM HTML or CONFIGURATION ONLY Note For remote management only select CONFIGURATION ONLY The STB will search for E Z Installation data do...

Страница 24: ...te to direct enter data values or you can use the arrow keys to select the appropriate number s alphanumeric character s from the pop up virtual keyboard displayed at the bottom of the screen When you are done select Enter from the virtual keyboard and then press OK on the Installer Remote d Enter the Pro Centric server port number in the IP Port field The port number must match the port number th...

Страница 25: ...in the root directory of the USB device The procedure below assumes the desired file s is are already loaded onto the USB device For further information on the STB Manager USB download options and file requirements and or for information on creating Clone Configuration tlx files refer to the appropriate section s in this document Before You Begin If you intend to use the Zoning feature s on this S...

Страница 26: ...w keys on the Installer Remote to select highlight the USB DEVICE button at the top right of the screen and press OK Then use the Up Down arrow keys to select the appropriate USB device from the pop up list of USB devices displayed at the top of the screen 4 Select the appropriate option from the STB Manager and initiate the desired download s Update progress will be shown on the screen Do NOT rem...

Страница 27: ... in the STB when directed to do so in the procedure below When creating files to be downloaded avoid using special characters etc in filenames Refer to Custom Master STB Setup on pages 42 to 44 for information on creating a Clone tlx file and or refer to Creating an FTG Configuration File on pages 52 to 53 for information on creating an FTG Configuration tlx file for FTG Mode configuration See Ref...

Страница 28: ... Use the arrow navigation keys to select highlight either the General menu icon from the STB setup menus or the Safety menu icon from the Function Menu Then press the number 7 key a total of seven times Note Ez Download is always selected by default when you initially access the STB Manager Also note that Diagnostics is for service use only Select the file s to download and then select UPDATE belo...

Страница 29: ...can only select one or the other of those two files Note The initial default value for each file type is None After the Ez Download utility is run a file is automatically created and stored on the USB device that was used The file which will have a dzm file extension maintains a history of the file s previously used with the Ez Download utility The next time s you use this USB device with the Ez D...

Страница 30: ... Menu If a Start Channel is specified the STB will tune to that channel though in the case of FTG Mode configuration a channel banner will only be displayed if the Start Channel is included in the FTG Channel Map depending on your selection in step 9 the channel banner will display either the Start Channel s logical channel number or physical RF channel number Otherwise the STB will either return ...

Страница 31: ...ry sequence is 9876 however if Installer Menu item 000 INSTALLER SEQUENCE has been modified the entry sequence may be one of three additional options See Installer Menu detailed descriptions for further information The Installer Menu opens with item 000 INSTALLER SEQ 000 Note If the password entry sequence is not entered or registered correctly you will see the message ENTER STB PASSWORD 0000 at t...

Страница 32: ... the Up Down arrow keys on the Installer Remote to sequence through the available menu items or access an item directly by keying in the item number and then pressing MENU For example to access the SLEEP TIMER option which is item 015 press 0 1 5 MENU Changing Installer Menu Settings To change an Installer Menu item value use the Left Right arrow keys on the Installer Remote or enter a valid value...

Страница 33: ... enable Alarm 020 FEATURE LEVEL 0 16 24 0 Determines an additional IR code scheme to which the STB will respond 021 V CHIP 0 1 1 Set to 1 to enable V Chip Parental Control functions 022 MAX BLK HRS 0 99 12 Sets number of V Chip blocking hours 023 CAPTION LOCK 0 1 0 Set to 1 to retain caption setting set before STB display panel turned OFF 028 CH OVERIDE 0 1 1 If set to 0 users can only tune to cha...

Страница 34: ...DMI 2 092 HDMI3 ENABLE 0 2 1 Set to 0 to disable HDMI 3 Set to 1 DTV Mode or 2 PC Mode as applicable to enable HDMI 3 094 SAP MENU EN 0 1 1 Set to 1 to enable SAP feature in Function Menu 096 DEF ASP RATIO 0 4 2 Sets default aspect ratio at power up See detailed descriptions and item 106 097 AUDIO OUTPUT 0 9 10 9 Set as required in accordance with external audio equipment connected to the STB See ...

Страница 35: ...tes see also paragraph below This setting is recommended if the STB will be configured with a resident application In this mode the standard check for and download of updates is under application control Refer to your site specific documentation for further information on configuring the STB with a resident application When this item is set to 2 or 3 the STB also will reboot and initiate an update...

Страница 36: ... is set to 63 It is recommended to set the same value on every STB Note The minimum volume level cannot have a value setting higher than the maximum volume level described below 009 MAX VOLUME Maximum Volume This function determines the maximum volume level allowable with the Volume VOL Up Down control In this way for example someone cannot set the volume level high enough to disturb others The va...

Страница 37: ... 2 to enable HDMI 1 input in PC Mode Set to 0 to disable display panel HDMI 1 input 039 REAR AUX EN Rear Aux Enable Set to 1 to enable display panel rear Aux AV input Set to 0 to disable display panel rear Aux AV input 041 SIMPLINK EN Set to 0 to disable the SIMPLINK feature Set to 1 to enable SIMPLINK functionality does not enable remote control access to the SIMPLINK Menu Note When both this ite...

Страница 38: ...tart Channel If set to 1 and loss of MPI communication occurs the STB automatically tunes to the specified Start Channel Note This item is not available in the Installer Menu when item 004 STRT CHANNEL is set to 255 078 UPN MSB UPN Most Significant Byte User programmable number most significant byte readable by MPI command Note Not linked to serial number 079 UPN MSB 1 UPN Most Significant Byte 1 ...

Страница 39: ... STB display back ON the STB will start the appropriate library based on the setting of this item Wait until TV programming appears on the display and then turn the STB display back OFF this time for a few minutes to initiate the application download When you turn the STB display back ON press the PORTAL key on the Installer Remote and verify that the Pro Centric application appears on the display...

Страница 40: ...rand model Thus depending on the brand model of display panel connected to the STB you may be able to decrease or you may need to increase the Panel Delay value accordingly For example if you are using the STB with an LG PW1000 or PW1500 projector it is recommended that you set the delay to 10 or more seconds Note This item does not apply to LG Hospitality display panels 111 PANEL VOL PRE Panel Vo...

Страница 41: ...cle and then turn back OFF all while the display remains OFF If item 002 AC ON is set to 2 or 3 for Instant ON then the STB is always ON and Wake For Update occurs when the display is OFF The Wake for Update event causes the STB to reboot in order to perform the update cycle and then return to its ON state with the display panel OFF See also description for item 002 Random Distribution of Update T...

Страница 42: ...disabled if there is an Aux input active A Clone tlx file comprises Installer Menu settings IP Environment Menu settings with the exception of unique STB attributes and settings and all STB sources analog digital AV1 HDMI etc clonable setup menu settings See also Clonable STB Setup Menu Features list below If the tlx file either a Clone or FTG Configuration file to be imported on the Target STB s ...

Страница 43: ... required configuration For example set the panel display type if applicable enable disable Aux inputs set a Start Channel etc d After you have adjusted all Installer Menu item settings as required and if you do not need to configure any IP Environment settings see note below press OK once on the Installer Remote to save your changes then press OK again to exit the menu Note If you intend to confi...

Страница 44: ...hannel Map on a Target STB for FTG Mode configuration depending on the types of channels included in the Channel Map you may have the option to select either logical or physical channel tuning For either selection the channel sequence will be based on the order in which the channels appear in the FTG Channel Map You can view and or edit the channel sequence in the FTG File Manager as required a Us...

Страница 45: ...nce section Using the STB s Zoning Features BEFORE performing the procedure below Also for Wi Fi Zoning in particular the STB s wireless network connection settings should be configured in the IP Environment Menu before exporting is initiated It is not possible to clone a Master STB s clock Either set a Target STB s clock manually or use the Auto Clock setting in the STB setup menus Caution Do not...

Страница 46: ...ssary use the arrow keys on the Installer Remote to select highlight the USB DEVICE button in the top right corner of the screen and press OK Then use the Up Down arrow keys to select the appropriate USB device from the pop up list of USB devices displayed at the top of the screen USB Device USB 1 Device 1 USB 2 Device 2 7 To gain access to the Export Clone File option in the STB Manager key in th...

Страница 47: ...atically assigned in ascending order starting with 0 zero to the physical RF channels of the STB channel lineup to create an FTG Channel Map See also note below Note If the exported Clone file is to be used for FTG Mode configuration i e it contains an FTG Channel Map it is highly recommended that you open the file in the FTG File Manager BEFORE transferring importing the file to any Target STBs t...

Страница 48: ...ter designated by 130 0 through 137 0 see also Reference section STB Aux Input Configuration Note If the FTG Channel Map includes RF channels and Aux inputs only when you import the FTG Configuration file on the Target STB s you will have the option to select either logical or physical channel tuning If you select physical channel tuning the physical RF channels and Aux inputs in the FTG Channel M...

Страница 49: ...lt when you initially access the STB Manager Also note that Diagnostics is for service use only Select the file s to download and then select UPDATE below Insert Background Image s None Update STB Software STB_CPU_SW epk Update PTC Software STB_PTC_SW txt Import Clone File STB_IM tlx X USB DEVICE STB MANAGER Ez Download USB 1 Device Name Ez Download Insert Background Image s Update STB Software Up...

Страница 50: ... for the channel tuning banner display Use the arrow keys to select the desired Channel Tuning Channel Banner Display option either Logical or Physical at the right side of the screen A checkmark will appear at the left of the selected option Logical tuning is selected by default Note If an FTG Channel Map includes IP channels only logical tuning is available Also if the tlx file does not include ...

Страница 51: ...TG Channel Map depending on your selection in step 11 the channel banner will display either the Start Channel s logical channel number or physical RF channel number Otherwise the STB will either return to the last channel tuned STB in Pass through Mode or tune to the first channel in the FTG Channel Map STB in FTG Mode If the latter remember that the channels in the FTG Channel Map are always arr...

Страница 52: ...indow Either double click on an individual item to copy it or click the Copy All button directly above the TLX File Contents window to automatically copy all the contents of the opened file to the FTG Configuration List and if applicable Setup Menu List Note though that while setup menu settings can be included in the new FTG Configuration file the setup menu settings are not available for editing...

Страница 53: ...6 To add FTG Installer Menu settings to the FTG Configuration List click under FTG Installer Menu Settings This will copy the selected model settings to the FTG Configuration List Note If you make any change s in the FTG Installer Menu Configuration Utility to the current data to be included in the FTG Configuration List you will need to recopy the FTG Installer Menu settings to the FTG Configurat...

Страница 54: ...from FTG Configuration List Filename of opened FTG Configuration rml file created using FTG Device Configuration Application NEW OPEN TLX File options CLEAR SAVE FTG Configuration and Setup Menu List options SETUP MENU LIST STB setup menu data to be saved in FTG Configuration file TLX FILE CONTENTS Data contained in opened FTG Configuration tlx file FTG File Manager Main Screen The FTG File Manage...

Страница 55: ...ew edit and print a Logical Channel Map PRINT MAP Click to display a printable FTG Channel Map Report The report can also be exported as an HTML or Text file EDIT ADD MAP Click to open the FTG Channel Map Editor to create or edit an FTG Channel Map see next page Filename of opened FTG Configuration rml file created using FTG Device Configuration Application ...

Страница 56: ...Channel Map Configuration Utility LOGICAL CHANNEL MAPPING Select a Logical Channel number Then assign the RF Major and Minor channel numbers to complete the mapping CUSTOM CHANNEL LABELS ICONS Enter custom labels and select icons by name on menu or by number SET CHANNEL ATTRIBUTES Check select Encrypted OSD or Blank Video UPDATE After editing an existing Logical Channel s data click to commit the ...

Страница 57: ... enables you to set up Pro Centric specific parameters and the LAN tab enables you to set up a variety of LAN features including the Wi Fi Zoning feature Refer to the Free To Guest FTG File Manager User Guide for further information Also see Reference section Using the STB s Zoning Features for additional information on Wi Fi Zoning Hospital parameters are not applicable for the STB 5500 Filename ...

Страница 58: ...ing the Installer Menu on page 31 for further information 2 Navigate to Installer Menu item 119 DATA CHANNEL and press 2 5 3 MENU to launch the IP Environment Menu Use the Up Down arrow keys on the Installer Remote to select the desired menu option and then press OK Refer to the following sections for information on each of the IP Environment setup options When you have completed your IP Environme...

Страница 59: ...creen select Edit if not already selected and press OK In the Edit IP screen select or de select the Set Automatically checkbox as required A checkmark indicates that Automatic configuration is enabled To manually edit the IP configuration for each data entry field Use the arrow keys on the Installer Remote to select the field and press OK You can use the number keys on the Installer Remote to dir...

Страница 60: ...roadcast i e the access point does not appear in the list of access points WPS PBC Connect to a network via an access point that is enabled for PBC WPS PIN Complete network PIN verification via the access point web interface Make sure you have the network security password PIN available if you are attempting to connect to a secured network 4 Follow the on screen instructions to complete the approp...

Страница 61: ...difications are completed as required use the arrow keys on the Installer Remote to return to the IP Environment Menu as necessary or press to return to the Network Menu and or exit the IP Environment Menu Wake On LAN Setup The Wake On LAN feature enables the STB to receive software updates and or be powered ON upon receipt of Wake Up Frame packets and or Magic Packet data via the wired LAN To fac...

Страница 62: ...for further information To change the Data Channel setting select highlight the Data Channel field and press OK on the Installer Remote Then use the Up Down arrow keys to select either MANUAL or AUTO from the drop down list of options When the Data Channel field is set to MANUAL a data entry field is available on the screen and you can specify the RF channel number that will be used by the Pro Cen...

Страница 63: ...lect the appropriate number s alphanumeric character s from the pop up virtual keyboard displayed at the bottom of the screen When you are done select Enter from the virtual keyboard and then press OK on the Installer Remote c Enter the Pro Centric server port number in the Port Number field The port number must match the port number that is set in the Pro Centric server 4 Select highlight the Mod...

Страница 64: ...ive content from DLNA Certified devices on the same network Bluetooth Sound Sync Allows guests to listen to audio from a Bluetooth enabled mobile device through the display panel s speakers DIAL Discovery and Launch Allows guests to play selected application media on the STB display panel from a device with DIAL capability The device may be used to cast any application for which an STB compatible ...

Страница 65: ...er keys on the Installer Remote to direct enter a numeric security key or you can use the arrow keys to select the appropriate alphanu meric characters at least eight but no more than 64 from the pop up virtual keyboard displayed at the bottom of the screen Note that the security key may not contain any special characters etc When you are done select Enter from the virtual keyboard and then press ...

Страница 66: ...to select or de select and press OK on the Installer Remote When an application is selected a checkmark is displayed at the left of the application name Note Though not included in the application list on this screen all Screen Share applications are available in the Smart Launcher once they are enabled in the Media Share Menu See Media Share Setup above 3 When you are done selecting the pre loade...

Страница 67: ... OK and access the STB Manager as described below 1 Turn ON the STB display panel and then insert the USB memory device into either of the USB ports on the STB 2 Press MENU on the Installer Remote to display the STB setup menus STB is in Pass through Mode or the Function Menu STB is not in Pass through Mode 3 STB in Pass through Mode only From the Quick Settings Menu displayed at the right of the ...

Страница 68: ...can also see the current version of STB or PTC software The following screen sample illustrates an Update STB Software screen X USB DEVICE UPDATE Select the file to download and then select UPDATE below Current STB Software Version version filename epk Version version filename epk Version version STB MANAGER Update STB Software USB 1 Device Name Ez Download Insert Background Image s Update STB Sof...

Страница 69: ...n insert the USB memory device into either of the USB ports on the STB 2 Press MENU SETTINGS on the Installer Remote to display the STB setup menus STB is in Pass through Mode or the Function Menu STB is not in Pass through Mode 3 STB in Pass through Mode only From the Quick Settings Menu displayed at the right of the screen select the All Settings menu icon and press OK to access the advanced STB...

Страница 70: ...Select the file s to download and then select UPDATE below X USB DEVICE STB MANAGER Insert Background Image s USB 1 Device Name Ez Download Insert Background Image s Update STB Software Update PTC Software Import Clone File Diagnostics UPDATE Image1 jpg Image2 jpg Image3 jpg Image4 jpg Image5 jpg Image6 jpg Image7 jpg Image8 jpg 7 Use the arrow keys to select highlight the image file s up to 12 im...

Страница 71: ...et Installer Menu item 113 PANEL TYPE appropriately For example if you are using an LG Commercial Monitor or Public Display TV that does not support an xb Input Select command set Installer Menu item 113 to 2 If you are using an LG Commercial Monitor or Public Display TV that does support an xb Input Select command set Installer Menu item 113 to 4 default Note Installer Menu item 113 values 0 1 an...

Страница 72: ...LD OCV 1 Aux Input Input Mode Item Function Value Enable Bit Label Value Value Description 131 0 91 0 AV Rear CV 39 REAR AUX EN 1 1 Rear Video Aux 1 0 VIDEO 1 132 0 92 0 HDMI2 DTV 91 HDMI2 ENABLE 1 2 S Video Rear 2 0 VIDEO 5 PC 2 2 COMPUTER 133 0 93 0 HDMI1 DTV 35 HDMI1 ENABLE 1 3 Front Computer 3 0 VIDEO 3 PC 2 2 COMPUTER 135 0 95 0 HDMI3 DTV 92 HDMI3 ENABLE 1 5 NTSC Rear Computer 5 0 VIDEO 7 PC ...

Страница 73: ...sists of eight characters that identify the Aux input s for which auto sensing is enabled The following table identifies the Installer Menu display code Input for each Aux input that is available on the STB 5500 The table also identifies the Installer Menu item associated with each Aux input Remember that in order for auto sensing to be enabled for an input that input must also be enabled in the I...

Страница 74: ...isabled Enabled D65XXXXD 097 Enabled Disabled Enabled Disabled Enabled D65XXXX0 128 Disabled Disabled Disabled Enabled Disabled 7DDXXXXD 129 Enabled Disabled Disabled Enabled Disabled 7DDXXXX0 160 Disabled Disabled Disabled Enabled Enabled 7D5XXXXD 161 Enabled Disabled Disabled Enabled Enabled 7D5XXXX0 192 Disabled Disabled Enabled Enabled Disabled 76DXXXXD 193 Enabled Disabled Enabled Enabled Dis...

Страница 75: ...er This procedure describes how to modify the MTI protocol setting using the File Manager Once you save the new tlx file you can transfer import it to a Target STB using a USB memory device Note If the EZ Manager Wizard appears on the screen when you turn ON the Target STB display panel you can use the wizard s USB Configuration option to access the STB Manager and complete the import procedure se...

Страница 76: ...bling the MTI Protocol on the STB Cont Continued from previous page 4 Either Click the MTI Disable checkbox to remove the checkmark and enable the MTI protocol Click the MTI Disable checkbox to add the checkmark and disable the MTI protocol ...

Страница 77: ...currently in Pass through Mode you can set Installer Menu item 117 FACT DEFAULT to 1 to restore the Installer Menu factory defaults and clear the PTC Channel Map including any assigned channel icons and custom text labels Note however that if a complete restoration of the STB s factory defaults is required see Restore All Factory Defaults above Additional FTG Mode Options There are two additional ...

Страница 78: ...nel Map STB Zone 0 is the default STB Zone The following subsections briefly describe how to assign Zone designations in the FTG File Manager Refer to the Free To Guest FTG File Manager User Guide for further information FTG Installer Menu Profile Zone Assignments The FTG File Manager main screen enables you to change the Zone assignment default Zone 0 for each Installer Menu profile to be include...

Страница 79: ...ent In order to configure the Target STBs with the Zone 3 Installer Menu and Setup Menu profiles exported from the Master STB you must set the STB Zone accordingly in the Target STBs before importing the Clone file See Set the STB Zone and or Wi Fi Zone in the STB on the following page Also see Cloning Procedures on pages 45 to 51 for additional information on the cloning processes STB Zone 0 is t...

Страница 80: ...he STB Zone and or Wi Fi Zone in the STB You can set the STB Zone and or the Wi Fi Zone in the EZ Manager Wizard see EZ Manager Wizard on pages 17 to 26 or if the STB is in Pass through Mode via the STB s setup menus as described below Note that the following procedure can only be performed while the STB is in Pass through Mode You will also be able to specify a Label North South East West and Roo...

Страница 81: ...ield and press OK You can then use the number keys on the Installer Remote to direct enter a room number or you can use the arrow keys to select the appropriate alphanumeric character s from the pop up virtual keyboard at the bottom of the screen When you are done select Enter from the virtual keyboard and then press OK on the Installer Remote Note The STB name default STB s serial number will be ...

Страница 82: ...n Share Bluetooth Sound Sync DIAL and SoftAP functionality Note Typically only one Media Share feature may be used at a time If one feature is currently in use you may have to exit or turn it OFF in order to use turn ON another In some cases you will be prompted to confirm your action Follow the display prompts as necessary Smart Share Refer to the subsections below for information on using the Sm...

Страница 83: ...al Menu when the STB is in Pass through Mode The Wi Fi Direct screen is the same whether the STB is or is not in Pass through Mode Picture Sound Channels General Safety Accessibility WI FI DIRECT General TV LG Smart TV REFRESH LIST Note If Wi Fi Direct is currently grayed out you may need to exit turn OFF another Media Share feature in order to use Wi Fi Direct For example make sure that SoftAP is...

Страница 84: ...ction Menu use the Up Down arrow keys to select highlight the General menu icon and then press OK In the General Menu use the Up Down arrow keys to select Screen Share Note Depending on the remote control being used in any mode you may also access the Smart Launcher via the SMART button Note If Screen Share is currently not available in the Smart Launcher or in the General Menu the latter applicab...

Страница 85: ...ART button in order to display the Smart Launcher 1 Turn ON the STB display panel and then use one of the following methods to display the STB s Smart Launcher depending on the current configuration of the STB If the Pro Centric application is not loaded press PORTAL on the Installer Remote If the Pro Centric application is loaded press SMART on the Installer Remote see note above regarding remote...

Страница 86: ...mber of Connected Devices 0 Note If SoftAP is currently grayed out make sure a wired LAN connection has been established 4 When you initially access the SoftAP screen the OFF ON toggle button at the top right of the screen is selected highlighted by default If SoftAP is currently OFF press OK on the Installer Remote to turn SoftAP ON When SoftAP is ON the SoftAP access information including the SS...

Страница 87: ...e when IR pass through is not supported by the display panel See also Reference section External IR Receiver Specifications RS 232C TELEVISION CONTROL 3 5 mm jack Use TLM cable provided to connect to LG Public Display Commercial Monitor display panel s RS 232 connector Only one Television Display Control connection should be used depending on the type of display panel to be controlled Refer to STB...

Страница 88: ...R IN 3 5 mm stereo jack on the rear panel of the STB 5500 provides an input for an optional external IR receiver Example Sung Nam Electronics EAD61273113 The jack provides external IR VCC of 3 5 volts Refer to the following diagram for pinout details Caution Do NOT insert a mono plug as this may damage the STB ...

Страница 89: ... STB 5500 provides stereo analog audio output for external audio equipment Installer Menu item 097 AUDIO OUTPUT must be set to either 9 or 10 to make analog audio output available See Installer Menu item 097 AUDIO OUTPUT description on page 39 for additional information Also refer to the following diagram for pinout details Caution Do NOT insert a mono plug as this may damage the STB ...

Страница 90: ...to previous or next screen in Pro Centric channel guide DVD USB buttons Use to control DVD player or view USB memory device content PIP PIP CH PIP INPUT SWAP and are N A for this STB model Color buttons access special functions in some menus SMART Displays the STB s Smart Launcher TV DVD Select the remote s operating mode TV or DVD INPUT Displays available Aux inputs TIMER Sets the amount of time ...

Страница 91: ... always respond to the standard LG Installer Remote IR code scheme i e you can always use an LG TV Installer Remote with the STB regardless of its multi code IR setting The following procedure describes how to set the bed number in the STB Installer Menu and in the STB Installer Remote 1 Installer Menu item 020 FEATURE LEVEL determines the additional IR code scheme to which the STB will respond Ac...

Страница 92: ...Installer Menu item 100 VIDEO INTERFAC is set correctly TLM or MTI connection only Check that Installer Menu item 110 PANEL DELAY is set appropriately Antenna cable not connected Connect antenna cable signal to STB Encrypted program Try another channel Wrong tuning band Adjust Installer Menu settings Normal picture poor or no sound Audio muted Press MUTE or use Volume Up key to increase sound leve...

Страница 93: ...lt configuration for STB audio video output either restore the connection to HDMI1 or make sure Installer Menu item 100 VIDEO INTERFAC is set in accordance with the HDMI port being used Problem solved No Yes Repeat the STB Cabling Connections procedure on pages 7 to 9 If there is still a problem please contact your LG representative While the STB is turning ON and sending commands to turn ON the d...

Страница 94: ... Commercial Mode No On screen menu display no longer toggles Yes Press MENU repeatedly as if to access the STB Installer Menu Leave STB display ON and press MENU on the Installer Remote No STB is in Commercial Mode Yes See STB Quick Check flow chart Function Menu on display STB display turned ON Use this flowchart to determine whether the STB is currently in Commercial Mode ...

Страница 95: ... and STB setup menu settings have been configured as a Master STB Setup for cloning purposes Minor Channel Number A sub channel or program number assigned to the content embedded in the digital video stream MPI Multiple Protocol Interface An EXT MPI CONTROL port or for some STB models an MPI card slot provides external control options for solution providers MTI Multiple Television Interface SONIFI...

Страница 96: ...censes that is contained in this product please visit http opensource lge com In addition to the source code all referenced license terms warranty disclaimers and copyright notices are available for download LG Electronics will also provide open source code to you on CD ROM for a charge covering the cost of performing such distribution such as the cost of media shipping and handling upon e mail re...

Страница 97: ...Centric Smart Share and the LG logo are registered trademarks of LG Electronics Inc DLNA Certified is a registered trademark of Digital Living Network Alliance Intel is a registered trademark of Intel Corporation in the U S and or other countries Wi Fi Direct and Miracast are registered trademarks of Wi Fi Alliance All other trademarks or registered trademarks are the property of their respective ...

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