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About Account Balances
To keep your account active and avoid service interruptions, you must either maintain a positive
account balance at all times or pay any applicable subscription charges (depending on your
service plan). Account balances are not transferable, redeemable for cash, or refundable; that is,
once you make payment on your account, you are provided a credit on your account that can
only be used to pay for our Services during the effective period, which varies depending on your
service plan. Positive account balances are forfeited if they are not used within the effective
period specified in your service plan (if you properly replenish your account balance during the
effective period, the effective period restarts). If you do not use your account balance during the
effective period, your account balance will expire and you will not be entitled to a refund or
service credit. Your Service will be interrupted if you fail to maintain a positive account balance
or timely pay applicable subscription charges for each effective period. When this service
interruption occurs, you will be given a period of time (which varies depending on your service
plan) to make any appropriate payments on your account. If you do not make such payments
within this time period, your account will be cancelled. If your account is cancelled, you will lose
any phone number, identification number, or email address associated with your account.
Reactivation fees will apply if you choose to restart Service after cancellation. There may be
limits over which your account balance may not exceed. See the detailed plan or other
information we provide or refer you to during the sales transaction (also available at
boostmobile.com) for the account status rules that apply to your Service.
Switching between Service Plans
: Unless otherwise provided in the detailed plan or other
information we provide or refer you to during the sales transaction, you may switch to any
current service plan. If you switch service plans, you may not receive a refund of any portion of
any previously paid service charges and you may lose all of your remaining unused minutes,
messages, and data allotment. Some service plans are available only on certain phones. Check
boostmobile.com for details and options.
No Refunds of Re-Boost and Monthly Charges
: We are not responsible for, nor do we refund,
lost, stolen, misused, or damaged Re-Boost cards. We do not accept returns of or provide
refunds for Re-Boost cards. Please ask your retailer any questions regarding its return policy.
Re-Boost cards must be applied to your account within the time specified on the card. All Re-
Boost sales are final and non-refundable regardless of who uses or possesses your mobile
phone or Device after you purchase services, and regardless of whether the mobile phone or
Device is used with your consent or knowledge.
Establishing or Replenishing Account Balances
Information on how you can establish and maintain an account balance will be provided at
activation and is also available at
or through Boost Customer Care. The
replenishment methods available to you will depend on the terms of your Services. A fee may
apply to certain replenishment methods. Some service plans may provide for automatic account
balance replenishment through, for example, automatic billing to a credit card or debit card or
automatic debit from an eligible account with a financial institution. Payment through these
methods may be subject to limitations, including, but not limited to, the number of times an
account may be debited or charged in a particular time period; the amount that may be debited
