LDAP lookups fail almost immediately
Try one or more of the following:
M
AKE
SURE
THAT
THE
A
DDRESS
B
OOK
S
ETUP
CONTAINS
THE
HOST
NAME
FOR
THE
LDAP
SERVER
1
From the Embedded Web Server, click
Settings
>
Network/Ports
>
Address Book Setup
.
2
Make sure that the host name (not the IP address) of the LDAP server specified in the Server Address field is
correct.
3
Apply the changes.
M
AKE
SURE
THAT
THE
A
DDRESS
B
OOK
S
ETUP
SETTINGS
ARE
CORRECT
1
From the Embedded Web Server, click
Settings
>
Network/Ports
>
Address Book Setup
.
2
If necessary, modify the following settings:
•
Server Port
—Set this port to 636.
•
Use SSL/TLS
—Select
SSL/TLS
.
•
LDAP Certificate Verification
—Select
Never
.
3
Apply the changes.
N
ARROW
THE
LDAP
SEARCH
BASE
TO
THE
LOWEST
POSSIBLE
SCOPE
THAT
INCLUDES
ALL
NECESSARY
USERS
M
AKE
SURE
THAT
THE
LDAP
ATTRIBUTES
FOR
THE
USER
E
‑
ADDRESS
AND
HOME
DIRECTORY
ARE
CORRECT
Held Jobs/Print Release Lite troubleshooting
Cannot use the Held Jobs feature
A
DD
THE
USER
TO
THE
APPROPRIATE
A
CTIVE
D
IRECTORY
GROUP
If user authorization is enabled for Held Jobs, then add the user to an Active Directory group that is included in the
authorization list for the Held Jobs function.
Troubleshooting
63