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KDC and MFP clocks are out of sync
This error indicates that the printer clock is more than five minutes out of sync with the domain controller clock.
M
AKE
SURE
THAT
THE
DATE
AND
TIME
SETTINGS
ON
THE
PRINTER
ARE
CORRECT
1
From the Embedded Web Server, click
Settings
>
Security
>
Set Date and Time
.
2
If you have manually configured date and time settings, then adjust the settings if necessary. Make sure that the
time zone and daylight saving time settings are correct.
Note:
If your network uses DHCP, then make sure that NTP settings are not automatically provided by the DHCP
server before manually configuring NTP settings.
3
If the printer uses an NTP server, then make sure that those settings are correct and that the NTP server is
functioning correctly.
4
Apply the changes.
Kerberos configuration file is not uploaded
This error occurs when PKI Authentication is configured to use the Device Kerberos Setup, but no Kerberos file has been
uploaded.
M
AKE
SURE
THAT
THE
K
ERBEROS
FILE
HAS
BEEN
UPLOADED
1
From the Embedded Web Server, click
Settings
>
Device Solutions
>
Solutions (eSF)
>
PKI Authentication
>
Configure
.
2
If you are using Simple Kerberos Setup, then clear
Use Device Kerberos Setup
, and then apply the changes.
3
If you are using a Kerberos configuration file, then do the following:
a
From the Embedded Web Server, click
Settings
>
Security
>
Security Setup
>
Kerberos 5
.
b
From the Import Kerberos File section, browse to the krb5.conf file, and then click
Submit
.
Cannot authenticate users
M
AKE
SURE
THAT
THE
R
EALM
SPECIFIED
IN
THE
K
ERBEROS
SETTINGS
IS
IN
UPPERCASE
1
From the Embedded Web Server, click
Settings
>
Device Solutions
>
Solutions (eSF)
>
PKI Authentication
>
Configure
.
2
For Simple Kerberos Setup, make sure that the realm is correct and typed in uppercase.
3
If you are using a krb5.conf file, then make sure that the Realm entries in the configuration file are in uppercase.
Domain controller certificate is not installed
M
AKE
SURE
THAT
THE
CORRECT
CERTIFICATE
IS
INSTALLED
ON
THE
PRINTER
For information on installing, viewing, or modifying certificates, see
“Installing a Certificate Authority certificate on
the device” on page 24
.
Troubleshooting
60