M
AKE
SURE
BIDIRECTIONAL
COMMUNICATION
IS
ENABLED
Note:
This solution applies to Windows users only
1
Click
, or click
Start
and then click
Run
.
2
In the Start Search or Run box, type
control printers
.
3
Press
Enter
, or click
OK
.
The printer folder opens.
4
Right-click the printer, and then select
Properties
or
Printer properties
from the menu.
5
Click the
Ports
tab.
6
Click the box next to
Enable bidirectional support
if it is not already checked.
7
Click
Apply
.
8
Click
OK
, and then try to print again.
Communication with printer lost when connected to Virtual Private Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most
Virtual Private
Networks
(VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support
person for the VPN must enable split tunneling. Be aware that some organizations will not allow split tunneling due to
security or technical concerns.
Resolving intermittent wireless communications issues
You may notice that your printer works for a short time and then stops working, although apparently nothing has
changed on your wireless network.
Many different issues can interrupt network communications, and sometimes more than one problem exists at the
same time. These are possible solutions. Try one or more of the following:
D
ISCONNECT
FROM
ALL
VPN
S
WHEN
ATTEMPTING
TO
USE
THE
WIRELESS
NETWORK
Most Virtual Private Networks (VPNs) allow computers to communicate with only the VPN and no other network at
the same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless
setup on the computer.
To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN
connections. If you do not have a VPN Client software installed, check the connections manually using the Windows
VPN Client.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
T
URN
OFF
THE
WIRELESS
ACCESS
POINT
(
WIRELESS
ROUTER
)
AND
TURN
IT
BACK
ON
AGAIN
Troubleshooting
154
