Cannot send e-mail
C
HECK
YOUR
E
-
CONFIGURATION
SETTINGS
Make sure you have correctly completed the e-mail setup and successfully configured an SMTP server.
C
HECK
YOUR
NETWORK
CONNECTION
Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the
Internet for the printer to communicate with the SMTP server.
C
HECK
YOUR
PROXY
CONFIGURATION
Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP
settings, contact your system support person.
M
AKE
SURE
TO
ENTER
A
VALID
RECIPIENT
E
-
ADDRESS
M
AKE
SURE
THE
RECIPIENT
MAILBOX
IS
NOT
FULL
This causes e-mail to bounce back to your inbox.
Cannot attach files
S
ELECT
A
SUPPORTED
FILE
TYPE
(JPEG
OR
PDF)
M
AKE
SURE
THE
FILE
SIZE
IS
NOT
TOO
LARGE
Fax troubleshooting
•
“Fax troubleshooting checklist” on page 146
•
“Cannot send faxes” on page 146
•
“Cannot receive faxes” on page 148
•
“Cannot run the fax software” on page 149
•
“Fax error messages on the printer control panel” on page 149
For detailed descriptions of common terms and tasks, see the following:
•
“Setting up the printer to fax” on page 74
•
“Faxing FAQ” on page 92
Troubleshooting
145