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Chapter 7. Troubleshooting and diagnostics

This chapter provides information about basic troubleshooting and diagnostic methods to help you solve
problems that might occur in the server.

If you cannot diagnose and correct a problem by using the information in this chapter, see Chapter 8
“Getting information, help, and service” on page 185 for additional troubleshooting resources.

Troubleshooting procedure

Use the following information as a general procedure for diagnosing and troubleshooting problems you
experience with your server:

1. Verify that the power cords and the cables for all attached devices are connected correctly and securely.

2. Verify that the server and all attached devices that require ac power are connected to properly grounded,

functioning electrical outlets.

3. Verify that all installed hardware and attached devices are enabled in the BIOS settings of your server.

For more information about accessing and changing the BIOS settings, see “Using the Setup Utility
program” on page 55.

4. View the status and diagnostic LEDs to identify the system and device status and diagnose problems.

See “Viewing the status and diagnostic LEDs” on page 179.

5. If the server is not working after you have added new software, installed a new optional device, or

replaced a piece of hardware, remove or reinstall the software or device to see if the problem could
be solved.

6. View the SEL to diagnose problems. See “Viewing the system event log” on page 179.

7. Turn on the server and press Esc as soon as you see the logo screen to view any diagnostic messages.

8. Refer to “Basic troubleshooting tables” on page 180 and follow the instructions for the type of problem

you are experiencing. If the basic troubleshooting information does not help you resolve a problem,
continue with the next step.

9. Try using a previous server configuration to see if a recent change to hardware or software settings has

caused a problem. Before restoring your previous configuration, capture your current configuration in
case the older configuration settings do not solve the problem or have adverse effect.

10. Use an antivirus program to see if your server has been infected by a virus. If the program detects a

virus, remove the virus.

11. If none of these actions solve the problem, seek technical assistance. See Chapter 8 “Getting

information, help, and service” on page 185.

Viewing the status and diagnostic LEDs

Your server has status and diagnostic LEDs on the front panel, the DIT panel (varies by model), the rear panel
(Ethernet status LEDs), the system board, the hot-swap internal storage drives (if supported), and the optical
drives. The various LEDs help you easily identify the system and device status and diagnose problems. For
information about the LEDs, refer to the related topics in “Locations” on page 17.

Viewing the system event log

The system event log (SEL) contains information about all the POST and system management interrupt (SMI)
events. You can view the SEL to diagnose system problems.

© Copyright Lenovo 2014, 2015

179

Содержание ThinkServer TD350 70DG

Страница 1: ...ThinkServer TD350 User Guide and Hardware Maintenance Manual Machine Types 70DG 70DH 70DJ 70DK 70DL 70DM 70DN and 70DQ ...

Страница 2: ...ur product Safety information on page iii Appendix A Notices on page 189 Fourth Edition May 2015 Copyright Lenovo 2014 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Страница 3: ...Turning on and turning off the server 53 Turning on the server 53 Turning off the server 53 Chapter 5 Configuring the server 55 Using the Setup Utility program 55 Starting the Setup Utility program 55 Viewing information in the Setup Utility program 55 Setup Utility program interface 55 Setting the system date and time 58 Using passwords 58 Selecting a startup device 59 Configuring the TPM functio...

Страница 4: ...econnecting cables 175 Updating the server configuration 177 Chapter 7 Troubleshooting and diagnostics 179 Troubleshooting procedure 179 Viewing the status and diagnostic LEDs 179 Viewing the system event log 179 Basic troubleshooting tables 180 Lenovo ThinkServer Deployment Manager program problems 180 Optical drive problems 180 Internal storage drive problems 181 Memory module problems 183 Keybo...

Страница 5: ...n käyttöä Avant d utiliser le produit veillez à bien lire et comprendre les instructions de sécurité multilingues figurant sur le DVD de documentation fourni avec le produit Πριν χρησιμοποιήσετε το προϊόν βεβαιωθείτε ότι έχετε διαβάσει και κατανοήσει τις οδηγίες ασφάλειας οι οποίες είναι διαθέσιμες σε διάφορες γλώσσες στο DVD τεκμηρίωσης που συνοδεύει το προϊόν Vor Verwendung des Produkts sollten ...

Страница 6: ... s produktom Preden začnete uporabljati izdelek je pomembno da preberete in razumete večjezična varnostna navodila na DVD ju z dokumentacijo ki ste ga prejeli skupaj z izdelkom Antes de utilizar el producto asegúrese de leer y comprender las instrucciones de seguridad multilingües del DVD de documentación que se proporciona con el producto Var noga med att läsa säkerhetsinstruktionerna på dokument...

Страница 7: ... instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To connect To disconnect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords to outlets 5 Turn devices ON 1 Turn everythi...

Страница 8: ...ss 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 18 kg 39 7 lb 32 kg 70 5 lb 55 kg 121 2 lb 32 kg 70 5 lb 55 kg 121 2 lb 100 kg 220 5 lb CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switch on the...

Страница 9: ...s will not support the weight of the device Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statem...

Страница 10: ...ded on the rails Statement 14 CAUTION Some accessory or option board outputs exceed Class 2 or limited power source limits You must install the appropriate interconnecting cabling in accordance with your local electrical code requirements Statement 15 CAUTION The power control button on the device may put the device in standby mode instead of turning off the device In addition the device might hav...

Страница 11: ...nts Use 1 3 mm2 or 16 American Wire Gauge AWG copper conductor only not exceeding 3 meters in length Torque the wiring terminal screws to 1 4 newton meters or 12 inch pounds Provide a readily available approved and rated disconnect device in the field wiring Statement 17 CAUTION This product contains a Class 1M laser Do not view directly with optical instruments Statement 18 CAUTION Do not place a...

Страница 12: ...her you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock Explosive hazards such as a damaged Cathode Ray Tube CRT monitor or a bulging capacitor Mechanical hazards such as loose or missing hardware To determine whether t...

Страница 13: ...worn frayed or pinched cables 9 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Grounding requirements Electrical grounding of the server is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Copyright Lenovo 2014 2015 xi ...

Страница 14: ...xii ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 15: ...o is available in more than 30 languages at http www lenovo com warranty llw_02 If you cannot obtain the LLW through the documentation DVD or Lenovo Web site contact your local Lenovo office or reseller to obtain a printed version of the LLW free of charge For warranty service consult the worldwide Lenovo Support telephone list Telephone numbers are subject to change without notice The most up to ...

Страница 16: ... services to registered users Server documentation This topic provides general descriptions of the various documentation for your server and instructions on how to obtain all the documentation Printed document The following documents are printed out and contained in your server package Read Me First This is a multilingual document you should read first This document provides instructions on how to...

Страница 17: ...tement Customer Replaceable Units CRUs information and information about how to contact the Lenovo Customer Support Center Lenovo License Agreement This document includes the terms and conditions of the Lenovo License Agreement User Guide and Hardware Maintenance Manual This document provides detailed information to help you get familiar with your server and help you use configure and maintain you...

Страница 18: ...4 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 19: ...n Instructions are available on some models 4 Connect the Ethernet cable and power cords to the server See Rear view of the server on page 23 to locate the connectors 5 Turn on the server to verify operation See Turning on the server on page 53 6 Review the Unified Extensible Firmware Interface UEFI Basic Input Output System BIOS settings and customize as needed See Using the Setup Utility program...

Страница 20: ...6 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 21: ... tower and rack form factors Most server components are the same between the two form factors The difference is that the tower form factor server models come with foot stands and the rack form factor server models come with rack handles Most illustrations shown in this documentation are based on the tower form factor server model Server package Note Depending on the model your server might look di...

Страница 22: ... model use the Setup Utility program See Viewing information in the Setup Utility program on page 55 You also can refer to the Product Specifications Reference document for ThinkServer products at http www lenovo com psref Microprocessor One or two Intel Xeon microprocessors internal cache size varies by model For a list of ThinkServer microprocessor options go to http lenovoquickpick com usa home...

Страница 23: ...wo hot swap 550 watt power supplies universal input and compliant with 80 PLUS Platinum One or two hot swap 750 watt power supplies universal input and compliant with 80 PLUS Platinum One or two hot swap 750 watt power supplies universal input and compliant with 80 PLUS Titanium One or two hot swap 1100 watt power supplies universal input and compliant with 80 PLUS Platinum Note If you are using u...

Страница 24: ... drives The server has two optical drive bays The lower optical drive bay is installed with a 5 25 inch SATA optical drive The upper bay is for a secondary optical drive Some server models come with a secondary optical drive installed in the upper bay Up to two SATA slim optical drives The server has two optical drive bays The lower optical drive bay is installed with a SATA slim optical drive The...

Страница 25: ...et connectors The device drivers are available for download at http www lenovo com drivers Reliability availability and serviceability Reliability availability and serviceability hereinafter referred to as RAS are three important server design features The RAS features help you to ensure the integrity of the data stored on the server the availability of the server when you need it and the ease wit...

Страница 26: ...ans With the hot swap feature you can install remove or replace storage drives a failing power supply or a failing system fan without turning off the server Preboot Execution Environment PXE The Intel PXE technology enables you to boot your computers load an operating system or deploy executable images from a remote server by using a network interface The operation can be done independently of loc...

Страница 27: ... 5 kg 91 49 lb Range of product weight with package 31 kg 68 34 lb to 50 5 kg 111 33 lb Electrical input Universal input Minimum 90 V ac for 450 watt redundant power supplies compliant with 80 PLUS Gold 90 V ac for 550 watt 750 watt and 1100 watt redundant power supplies compliant with 80 PLUS Platinum 180 V ac for 750 watt redundant power supplies compliant with 80 PLUS Titanium Maximum 264 V ac ...

Страница 28: ...isted Dry bulb temperature Operating From 5 C 41 F to 40 C 104 F Storage From 40 C 40 F to 60 C 140 F in original shipping package Altitude From 0 m 0 ft to 3048 m 10 000 ft Humidity Operating From 8 to 85 non condensing Storage From 8 to 90 non condensing Note When the altitude exceeds 900 m 2953 ft the defined maximum dry bulb temperature for operation becomes a dependent variable This temperatu...

Страница 29: ...ronment The system information includes the inventory and status of components such as microprocessors memory modules fans and temperature sensors The program enables users to perform tasks such as launching a remote console and accessing the TSM interface The program also provides an easy way to update the firmware and send e mail alerts to related recipients when certain events are detected For ...

Страница 30: ...g Deployment Manager the device driver bundle file is not needed To download the latest Deployment Manager go to http www lenovo com drivers and follow the instructions on the Web page Lenovo ThinkServer Diagnostics The Lenovo ThinkServer Diagnostics program enables you to diagnose server problems perform some diagnostic tests and collect system information Examples of the system information inclu...

Страница 31: ...od The TSM provides a one to one web based console The web based console is developed in HTML 5 and structured in the way that makes platform management intuitive and efficient The TSM also provides a secure command line interface for improved efficiency and functionality For detailed information about using the Lenovo ThinkServer System Manager program refer to the help system of the program Leno...

Страница 32: ...he model type your server might look different from this illustration Figure 2 Machine type model and serial number label Front view of the server The front view of the server varies by model Your server might look different from the illustrations in this topic 18 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 33: ...ical drive status LED The optical drive status LED is blinking in green when the optical drive is working or in the POST process 2 Optical drive eject close button Press this button to eject or close the optical drive when the server power is on 3 Optical drive manual eject hole Insert a straightened paper clip into the optical drive manual eject hole to eject the disc tray when the eject close bu...

Страница 34: ...ore information see Installing a 2 5 inch drive into a 3 5 inch drive bay on page 147 Ensure that you follow the numeric bay order when installing storage drives into the bays For server models with thirty two 2 5 inch drive bays install the drives into bay group C0 first supported by Lenovo ThinkServer RAID 720ix AnyRAID Adapter 0 If more drives are available continue installing them into bay gro...

Страница 35: ...tatus LED 5 System health LED 6 USB 2 0 connectors 2 1 Power button with power status LED Press the power button to turn on the server when you finish setting up the server Hold the power button for several seconds to turn off the server if you cannot turn it off from the operating system See Chapter 4 Turning on and turning off the server on page 53 The power status LED helps you to identify the ...

Страница 36: ...rver is connected to a LAN Off None The server is disconnected from a LAN Blinking Green The LAN is connected and active 5 System health LED The system health LED helps you to identify if there are any system errors Off The server is off or the server is on and working normally Blinking The BMC is initiating Amber The server has potential system errors Check the information in the following table ...

Страница 37: ...and USB 2 0 compatible such as a USB keyboard mouse scanner or printer If you have more than six USB devices you can purchase a USB hub which you can use to connect additional USB devices Rear view of the server Note Depending on the model your server might look slightly different from the illustration in this topic Figure 5 Rear view of the server with two hot swap redundant power supplies 1 Hot ...

Страница 38: ...presence detection ID LED Color Description On Blue The server is identified Off None The ID LED is not in use or the server is not identified 3 VGA DB 15 connector Used to attach a VGA compatible video device such as a VGA monitor 4 11 PCIe card slots Your server has seven PCIe card slots on the system board for you to install appropriate PCIe cards For information about the PCIe card slots see S...

Страница 39: ...nnection speed is 1000 Mbps Green On The connection speed is 100 Mbps 1 Left data speed None Off The connection speed is 10 Mbps Green On The server is connected to a LAN None Off The server is disconnected from a LAN 2 Right link and activity Green Blinking The LAN is connected and active 9 Server cover key Used to open or lock the server cover Save the key in a safe place to avoid loss 10 Serial...

Страница 40: ...ing illustrations show the three chassis configurations based on the supported backplane or module Server models with one 3 5 inch hot swap drive backplane Server models with one 2 5 inch hot swap drive backplanes Server models with one 3 5 inch easy swap drive module Note Depending on the model your server might look different from the illustrations in this topic 26 ThinkServer TD350 User Guide a...

Страница 41: ...AnyRAID adapter available on some models 3 AnyRAID adapter tray 4 ThinkServer RAID Super Capacitor Modules available on some models 5 3 5 inch hot swap drive backplane 6 System fans 7 PCIe card holder 8 CPU1 DIMMs vary by model 9 CPU2 DIMMs vary by model 10 Heat sinks vary by model 11 Intrusion switch available on some models 12 Coin cell battery 13 CPU1 DIMMs vary by model 14 PCIe card holder 15 ...

Страница 42: ...adapter available on some models 2 AnyRAID adapter tray 3 2 5 inch hot swap drive backplane 4 System fans 5 PCIe card holder 6 CPU1 DIMMs vary by model 7 CPU2 DIMMs vary by model 8 Heat sinks vary by model 9 Intrusion switch available on some models 10 Coin cell battery 11 CPU1 DIMMs vary by model 12 PCIe card holder 13 Cooling shroud 28 ThinkServer TD350 User Guide and Hardware Maintenance Manual...

Страница 43: ... be defective during the warranty period a replacement CRU will be provided to the customer Customers are responsible for installing the self service CRUs for this product Customers also can install optional service CRUs which might require some technical skills or tools or request that a technician install the optional service CRU under the terms of the applicable warranty service type for your c...

Страница 44: ...ailable on some models Yes No Hot swap drive backplane available on some models No Yes Hot swap power supply Yes No Internal tape drive available on some models Yes No Intrusion switch available on some models No Yes Memory module Yes No Microprocessor No Yes Optical drive available on some models Yes No PCIe card available on some models Yes No Power interface board No No Secure digital SD card a...

Страница 45: ...but not in use Blinking green Off The drive is active and data is being transferred On green Blinking rapidly about four flashes per second amber The RAID controller is identifying the drive On green On amber The RAID array has failed and cannot be recovered You must recreate a new array Blinking green Blinking slowly about one flash per second amber The drive is being rebuilt System fan status LE...

Страница 46: ...esponding system fan is operating normally On Amber The corresponding system fan is running at low speed or has been removed Check the BMC for errors and run the diagnostic programs See Lenovo ThinkServer Diagnostics on page 16 32 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 47: ...erver is on and the power supply is working normally No action is needed Off The power supply is working normally No action is needed 3 Fault LED On amber The power supply has failed Replace the power supply See Installing or replacing a hot swap redundant power supply on page 144 AnyRAID adapter PCIE interposer card and Host Bus Adapter This topic provides information about the AnyRAID adapter PC...

Страница 48: ...tem board AnyRAID adapter Your server supports the following AnyRAID adapters supported type varies by server model Lenovo ThinkServer RAID 110i AnyRAID Adapter also called pass through board Lenovo ThinkServer RAID 510i AnyRAID Adapter Lenovo ThinkServer RAID 720i AnyRAID Adapter Lenovo ThinkServer RAID 720ix AnyRAID Adapter The following information helps you locate the connectors on the AnyRAID...

Страница 49: ...connectors on the adapter Figure 15 Lenovo ThinkServer RAID 110i AnyRAID Adapter 1 SATA connector 0 3 Used to connect to the SATA connector 0 ports 0 3 on the system board See System board components on page 44 2 SATA connector 4 7 Used to connect to the SATA connector 1 ports 4 7 on the system board See System board components on page 44 Chapter 3 Product overview 35 ...

Страница 50: ...ws the connectors on the adapter Figure 16 Lenovo ThinkServer RAID 510i AnyRAID Adapter 1 PCI E 0 connector 2 PCI E 1 connector Used to connect to the AnyRAID connector 1 2 on the system board See System board components on page 44 3 RAID upgrade key connector Used to connect a ThinkServer RAID 510i upgrade key 36 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 51: ...apter Figure 17 Lenovo ThinkServer RAID 720i AnyRAID Adapter 1 ThinkServer RAID Super Capacitor Module connector available on some models Used to connect the ThinkServer RAID Super Capacitor Module See Server components on page 26 2 PCI E 0 connector 3 PCI E 1 connector Used to connect to the AnyRAID connector 1 2 on the system board See System board components on page 44 Chapter 3 Product overvie...

Страница 52: ...nector Used to connect the ThinkServer RAID Super Capacitor Module See Server components on page 26 3 PCI E 0 connector 4 PCI E 1 connector Used to connect to the AnyRAID connector 1 2 on the system board or the PCIE connector on a PCIE interposer card that is installed on the PCIe card slot 3 See System board components on page 44 Hot swap drive backplane Your server comes with one of the followi...

Страница 53: ...er See Removing the server cover on page 70 and Replacing the AnyRAID adapter on page 156 Notes Depending on the model your server might look different from the following illustration The following illustration is based on server models that have fifteen 3 5 inch drive bays with one backplane 1 Figure 19 Backplane location Chapter 3 Product overview 39 ...

Страница 54: ...hot swap drive backplane Figure 21 Rear view of the 3 5 inch hot swap drive backplane 0 14 Slot 0 slot 14 Used to connect 3 5 inch hot swap drives 15 8 pin power connector Used to connect a power cable to provide power to the backplane 16 AnyRAID adapter slots Used to connect an AnyRAID adapter 40 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 55: ...to connect cables Connecting the mini SAS to PCIe signal cable from the system board to the AnyRAID adapter on page 41 Connecting the I2C to I2C signal cable and mini SAS to PCIe signal cables for server models supporting up to thirty two 2 5 inch drives on page 42 Connecting the SATA signal cable from the system board to the Lenovo ThinkServer RAID 110i AnyRAID Adapter on page 43 Connecting the e...

Страница 56: ... be installed on server models that support up to thirty two 2 5 inch drives The upper Lenovo ThinkServer RAID 720ix AnyRAID Adapter is adapter 0 and the lower one is adapter 1 To connect the I2C to I2C signal cable and two mini SAS to PCIe signal cables hereinafter referred to as the Y cable do the following 1 Prepare the I2C to I2C signal cable and two Y cables 2 Connect one Y cable from the sys...

Страница 57: ...A signal cable Connect one end of the SATA signal cable to the SATA connector 0 3 and the SATA connector 4 7 on the Lenovo ThinkServer RAID 110i AnyRAID Adapter 2 Connect the other end of the SATA signal cable to the SATA connector 0 and the SATA connector 1 on the system board To locate the connectors refer to the related topics in Locations on page 17 Connecting the easy swap drive module to the...

Страница 58: ...tor 0 ports 0 3 15 SATA connector 1 ports 4 7 16 Front panel connector 17 Optical drive 2 signal connector 18 RAID upgrade key connector 19 Optical drive 1 signal connector 20 TPM connector 21 TSM Premium connector 22 I2C to I2C connector 23 PCIe card slot 1 for microprocessor 1 24 PCIe card slot 2 for microprocessor 1 25 PCIe card slot 3 for microprocessor 1 26 AnyRAID connector 1 2 27 Intrusion ...

Страница 59: ...r 6 Backplane power connector 2 7 Backplane power connector 1 Used to connect the power cable from the backplanes 8 System fan connector Used to connect the cable of the system fans and system fan status LEDs 9 11 28 30 Memory slots Your server system board provides 16 memory slots to support up to 16 memory modules For more information see Memory module installation rules on page 80 10 Microproce...

Страница 60: ...or Used to connect the signal cable of the optical drive 20 TPM connector Used to connect a ThinkServer Trusted Platform Module TPM which is a security chip to enhance server security See Installing or removing the ThinkServer Trusted Platform Module on page 107 21 TSM Premium connector Used to connect a server option named ThinkServer System Manager Premium TSM Premium module to enable advanced r...

Страница 61: ...d slot 7 for microprocessor 2 x16 x8 x4 x2 x1 Full length full height card Note If a ThinkServer host bus adapter HBA is available refer to the user guide for detailed information The user guide is available for download at http www lenovo com UserManuals 26 AnyRAID connector 1 2 Used to connect the signal cable from the system board to an AnyRAID adapter 27 Intrusion switch connector Used to conn...

Страница 62: ...ows a jumper in the default setting position pin 1 and pin 2 The default setting position is the correct position for normal operation Figure 26 Default jumper setting 48 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 63: ...ase forgotten passwords such as an administrator password and a user password To clear passwords do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack...

Страница 64: ...ng 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that...

Страница 65: ...g passwords on page 58 3 BIOS recovery jumper If the power to your server is interrupted while the BIOS is being updated your server might not restart correctly If this happens set the BIOS recovery jumper to recover from the BIOS update failure See Recovering from a BIOS update failure on page 61 Chapter 3 Product overview 51 ...

Страница 66: ...52 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 67: ...r supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source The server can be turned off in one of the following ways Turn off the server from the operating system if your operating system supports this feature After an o...

Страница 68: ...source the server also can respond to a remote request to turn on the server To remove all power from the server you must disconnect the server from the ac power source For information about your specific operating system refer to the related documentation or help system for the operating system 54 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 69: ... Utility program menu lists various items about the system configuration Select a desired item to view information or change settings When working with the Setup Utility program you must use the keyboard The keys used to perform various tasks are displayed on the right bottom pane of each screen You also can press the F1 key for general help about the keys For most items the corresponding help mes...

Страница 70: ...ngs menu contains various configuration submenus and items On each submenu press Enter to show selectable options and select a desired option by using the up and down arrow keys or type desired values from the keyboard Some items are displayed on the menu only if the server supports the corresponding features Notes Enabled means that the function is configured Disabled means that the function is n...

Страница 71: ...ormation enter the corresponding submenu and refer to the instructions on the screen TSM Network Settings Set BMC management network configuration parameters User Account Settings Set BMC user account parameters Boot Manager menu The Boot Manager menu in the Setup Utility program lists all the bootable devices installed in your server and the listed items vary depending on your server configuratio...

Страница 72: ...cide to set a password read the following topics Setup Utility program password types The following types of passwords are available in the Setup Utility program Administrator password Setting an administrator password deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an admini...

Страница 73: ...he password you can use the clear password jumper on the system board to erase the password See System board jumpers on page 47 Then set a new password for the server Selecting a startup device If your server does not start up from a desired device such as the disc or storage drive as expected do one of the following to select the startup device you want Note Not all discs storage drives or other ...

Страница 74: ... server will restart to enable the TPM function Setting an Ethernet connector for system management There are three RJ 45 Ethernet connectors on the rear of the server Ethernet connector 0 is for system management by default However you also can set Ethernet connector 1 for system management use When used for system management Ethernet connector 1 and Ethernet connector 0 cannot be teamed or set f...

Страница 75: ...erver is interrupted while the POST and BIOS are being updated your server might not restart correctly Ensure that you perform the BIOS update procedure in an environment with a steady power supply Besides ensure that your server can restart successfully without encountering hardware problems After updating the BIOS firmware all of your previous BIOS settings will be automatically restored Check a...

Страница 76: ...for about 20 minutes for the TSM to recover the BIOS To prevent permanent damage DO NOT TURN OFF THE SERVER during the recovery process When the recovery process is completed the server turns on automatically 3 Check and configure the BIOS settings for your specific needs See Using the Setup Utility program on page 55 62 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 77: ...from the ac power source 11 Reinstall any parts and reconnect any cables Then reinstall the server cover See Completing the parts replacement on page 175 12 Connect the server to an ac power source and turn on the server Check and configure the BIOS settings for your specific needs See Using the Setup Utility program on page 55 Note If you cannot recover the BIOS after using the instructions in th...

Страница 78: ...small random access RAID 5 distributes parity along with the data and requires all drives but one to be present to operate drive failure requires replacement but the array is not destroyed by a single drive failure Upon drive failure any subsequent read operations can be calculated from the distributed parity so that the drive failure is masked from the end user The array will have data loss in th...

Страница 79: ...ent Manager program Deployment Manager simplifies the process of configuring supported RAID The help system for the program can be accessed directly from the program interface Deployment Manager has the following features for RAID configuration For use with all supported RAID controllers Automatically detects hardware and lists all supported RAID configurations Configures one or more disk arrays p...

Страница 80: ... that comes with your server This document also is available on the Lenovo Web site at http www lenovo com UserManuals Updating the firmware When you replace a device in the server you might have to either update the server with the latest version of the firmware that is stored in memory on the device or reflash the BIOS the TSM firmware and the FRU SDR To update the firmware do one of the followi...

Страница 81: ...load and apply the most recent firmware updates This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance To download firmware updates for your server go to http www lenovo com drivers and follow the instructions on the Web page See Updating the firmware on page 66 for more information Before you install optional ha...

Страница 82: ... the same charge Notes Use product specific ESD procedures when they exceed the requirements noted in this topic Ensure that the ESD protective devices you use have been certified ISO 9000 as fully effective When you handle server parts and components take these precautions to avoid static electricity damage Limit your movement Movement can cause static electricity to build up around you Always ca...

Страница 83: ...t damage server components Properly route the cables For some options such as PCI Express cards follow the cabling instructions that come with the options in addition to the instructions in this manual Ensure that you replace a failing fan within 48 hours When replacing a hot swap drive install the new hot swap drive within two minutes of removal If your server has air ducts or air baffles do not ...

Страница 84: ...edia from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 U...

Страница 85: ...ion For proper cooling and airflow install the server cover before turning on the server Operating the server for more than 30 minutes with the server cover removed might damage server components Removing and reinstalling the rack handles Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 67 Before you begi...

Страница 86: ...andle with the corresponding holes in the chassis Install the screws to secure the rack handle on each side of the server Figure 31 Installing the rack handles Removing and reinstalling the cooling shroud The cooling shroud must be removed to allow access to most server components This topic provides instructions on how to remove and reinstall the cooling shroud 72 ThinkServer TD350 User Guide and...

Страница 87: ...les that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 70 4 Locate the cooling shroud and lift it out of the server Figure 32 Removing the coo...

Страница 88: ...t above the server Align the tabs on both sides of the cooling shroud with the corresponding gaps in both sides of the chassis Then lower the cooling shroud into the chassis until it snaps into position Figure 33 Reinstalling the cooling shroud 4 Go to Reinstalling the server cover and reconnecting cables on page 175 Removing and reinstalling the front bezel Attention Do not open your server or at...

Страница 89: ...otective surface See the Rack Installation Instructions that comes with the server 3 Depending on the model do one of the following Remove the rack handles See Removing and reinstalling the rack handles on page 71 Open the front door and then remove the front door by lifting it slightly upward until you can completely remove it Figure 34 Removing the front door 4 Remove the server cover See Removi...

Страница 90: ...bs on the right side first and then release the three plastic tabs on the left side Then pivot the front bezel outward to remove it Figure 35 Removing the front bezel 76 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 91: ...ezel 8 Reinstall all drives dummy trays or protective shields See the related topics in Installing removing or replacing hardware on page 80 9 Reinstall the server cover See Reinstalling the server cover and reconnecting cables on page 175 10 Depending on the model do one of following Reinstall the rack handles See Removing and reinstalling the rack handles on page 71 Chapter 6 Replacing hardware ...

Страница 92: ...ence Note Depending on the model your server might look slightly different from the illustrations in this topic To remove and reinstall the PCIe card holder do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is...

Страница 93: ...with two PCIe card holder and there is a mark on the rear of each holder Install the PCIe card holder marked with A to the bracket marked with A in the chassis Install the PCIe card holder marked with B to the bracket marked with B in the chassis 7 To reinstall the PCIe card holder note the orientation and the type of the PCIe card holder Align the holes in the PCIe card holder with the correspond...

Страница 94: ... module on page 85 Removing a memory module on page 87 Note The memory modules are sensitive to ESD Ensure that you read and understand Handling static sensitive devices on page 68 first and carefully perform the operation Memory module installation rules Your server has 16 memory slots and it has the following features Each slot supports 32 GB double data rate 4 low voltage registered dual inline...

Страница 95: ...ocessor you must configure the working voltage in the BIOS so that all the memory modules run at 1 50 V When you install memory modules with different frequencies into the memory slots for the same microprocessor all the memory modules run at the lowest frequency It is recommended that you install the low voltage memory modules into the memory slots for the same microprocessor to ensure low power ...

Страница 96: ...llation rules for servers with one microprocessor CPU1 DIMM A1 A2 B1 B2 C1 C2 D1 D2 1 DIMM X 2 DIMMs X X 4 DIMMs X X X X 8 DIMMs X X X X X X X X The following table explains the memory module installation rules for servers that have two microprocessors CPU1 and CPU2 installed The X mark indicates the memory slots into which the memory modules should be installed in different situations Note Ensure...

Страница 97: ... B2 C1 C2 D1 D2 DIMM installation order 1 5 2 6 3 7 4 8 The following table explains the memory module installation order for servers that have two microprocessors CPU1 and CPU2 installed Table 5 Memory module installation order in independent mode for servers with two microprocessors CPU1 DIMM CPU2 DIMM A1 A2 B1 B2 C1 C2 D1 D2 A1 A2 B1 B2 C1 C2 D1 D2 DIMM installation order 1 9 3 11 5 13 7 15 2 1...

Страница 98: ...re available in one channel The capacity of the spare rank must be the same with or larger than the capacity of other ranks within the same channel The following table explains the memory module installation order for servers that have only one microprocessor CPU1 installed Table 8 Memory module installation order in sparing mode for servers with one microprocessor CPU1 DIMM A1 A2 B1 B2 C1 C2 D1 D...

Страница 99: ... performance ensure that you follow the memory module installation rules when performing the operation See Memory module installation rules on page 80 Use any documentation that comes with the memory module and follow those instructions in addition to the instructions in this topic To install a memory module do the following 1 Remove all external media from the drives and turn off all attached dev...

Страница 100: ... in the memory slot Then press the new memory module straight down into the memory slot until the retaining clips close and the new memory module snaps into position Note If there is a gap between the memory module and the retaining clips the memory module has not been installed correctly Open the retaining clips remove the memory module and then reinstall it into the memory slot until the retaini...

Страница 101: ...t comes with the server If the server is in tower form factor lay the server on its side for easier operation 3 Remove the server cover See Removing the server cover on page 70 4 Remove the cooling shroud See Removing the cooling shroud on page 73 5 Locate the memory slots on the system board See System board components on page 44 6 Remove any parts and disconnect any cables that might prevent you...

Страница 102: ...t need to reconfigure RAID and reinstall the operating system after installing the RAID card To install a PCIe card do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the s...

Страница 103: ...et for the PCIe card slot in case that you later remove the PCIe card and need the bracket to cover the place Figure 47 Removing the bracket for the PCIe card slot 9 Touch the static protective package that contains the PCIe card to any unpainted surface on the outside of the server Then carefully handle the PCIe card by its edges and take it out of the package Chapter 6 Replacing hardware 89 ...

Страница 104: ...rd Figure 49 Closing the latch for the PCIe card slot 12 Depending on the type of the PCIe card you might need to connect any required cables Refer to the documentation that comes with the PCIe card for specific information What to do next To work with another piece of hardware go to the appropriate section To complete the installation go to Completing the parts replacement on page 175 90 ThinkSer...

Страница 105: ...er for reference Notes Use any documentation that comes with the PCIe card and follow those instructions in addition to the instructions in this topic Depending on the specific type the PCIe card might look different from the illustrations in this topic To remove a PCIe card do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnec...

Страница 106: ...igure 51 Removing the PCIe card 9 Install a new PCIe card to replace the old one See Installing a PCIe card on page 88 Otherwise install the bracket for the PCIe card slot to cover the place 10 Close the latch for the PCIe card slot 11 If you are instructed to return the old PCIe card follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do...

Страница 107: ...ver Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server If the server is in tower form factor lay the server on its side for ...

Страница 108: ...tion to the instructions in this topic If your server has an SD module installed do the following when you want to remove the SD module 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove th...

Страница 109: ...ovo Web site at http lenovoquickpick com usa home thinkserver rack and tower server Installing the RAID 110i upgrade key Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 67 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Not...

Страница 110: ...ide of the server Then take the RAID 110i upgrade key out of the package 6 Locate the connector for the RAID 110i upgrade key on the system board Then insert the RAID 110i upgrade key into the upgrade key connector Ensure that the RAID 110i upgrade key is securely seated on the system board Figure 54 Installing the RAID 110i upgrade key What to do next To work with another piece of hardware go to ...

Страница 111: ...grade key Attention Removing the RAID 110i upgrade key might impact your RAID configurations Back up your data before you begin to avoid any data loss due to a RAID configuration change 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If t...

Страница 112: ...ment on page 175 As the onboard SATA software RAID 5 is not available without the RAID 110i upgrade key you might need to reconfigure RAID for your server See Configuring RAID on page 63 Installing or removing the Lenovo ThinkServer RAID 510i upgrade key The Lenovo ThinkServer RAID 510i upgrade key is used to be installed onto the Lenovo ThinkServer RAID 510i AnyRAID adapter for providing the adap...

Страница 113: ...k cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server If the server is in tower form factor lay the server on its side for easier operation 3 Remove the server cover See Removing the server cover on page 70 4 Touch the static protective package that contains the RAID 510i upgrad...

Страница 114: ...nstructions in addition to the instructions in this topic If your server has a RAID 510i upgrade key installed do the following when you want to remove the RAID 510i upgrade key Attention Removing the RAID 510i upgrade key might impact your RAID configurations Back up your data before you begin to avoid any data loss due to a RAID configuration change 1 Remove all external media from the drives an...

Страница 115: ...he RAID 510i upgrade key you might need to reconfigure RAID for your server For information about how to configure the hardware RAID refer to the MegaRAID SAS Software User Guide on the documentation DVD that comes with your server Installing or removing the flash module This topic applies only to AnyRAID adapters that support the flash module The flash module works as the cache memory of the inst...

Страница 116: ...ition the flash module above the AnyRAID adapter and align the two holes in the flash module with the two pins on the AnyRAID adapter Then lower the flash module straight down until it is securely seated Note If necessary remove the AnyRAID adapter first for easier operation See Replacing the AnyRAID adapter on page 156 Figure 58 Installing the flash module 7 Reinstall any parts and reconnect any ...

Страница 117: ...Figure 59 Removing the flash module 7 Reinstall any parts and reconnect any cables that you have removed 8 If you are instructed to return the old flash module follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing ...

Страница 118: ...lectrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server If the server is in tower form factor lay the server on its side for easier operation 3 Remove the server cover...

Страница 119: ... go to Completing the parts replacement on page 175 For information about server remote management refer to the ThinkServer System Manager User Guide which is available for download at http www lenovo com UserManuals Removing the TSM Premium module Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 67 Befor...

Страница 120: ...media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server If...

Страница 121: ...ion To complete the removal procedure go to Completing the parts replacement on page 175 Installing or removing the ThinkServer Trusted Platform Module ThinkServer Trusted Platform Module hereinafter referred to as the TPM is a security chip designed by the Trusted Computing Group TCG to provide a hardware method of data encryption It stores passwords encryption keys and digital certificates to he...

Страница 122: ...devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server If the server is in tower form factor lay the serv...

Страница 123: ...lacement on page 175 Then you can configure the TPM function in the Setup Utility program See Configuring the TPM function on page 60 Removing the TPM Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 67 Before you begin print all the related instructions or ensure that you can view the PDF version on anot...

Страница 124: ...ed devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server If the server is in tower form factor lay the s...

Страница 125: ...hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 175 Installing or removing the M 2 storage module This topic applies only to server models that support the M 2 storage module The M 2 storage module provides an easy way for data storage You can install two M 2 storage drives into the M 2 storage module You can purchase the M 2 ...

Страница 126: ...lace it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server If the server is in tower form factor lay the server on its side for easier operation 3 Remove the server cover See Removing the server cover on page 70 4 Remove the cooling shroud See Removing the cooling shroud on page 73 5 Touch the static protective package that contains the ...

Страница 127: ...ir before reading and understanding Safety information on page iii and Guidelines on page 67 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Use any documentation that comes with the M 2 storage module and follow those instructions in addition to the instructions in this topic To remove the M 2 storage module do...

Страница 128: ...edges Figure 66 Removing the M 2 storage module 8 Remove the screw that secures the M 2 storage drive Then remove the M 2 storage drive Figure 67 Removing the M 2 storage drive 9 If you are instructed to return the old M 2 storage module follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go ...

Страница 129: ...rives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the serve...

Страница 130: ...tch do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation...

Страница 131: ...ucts such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation ...

Страница 132: ...erver 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See System board components on page 44 4 Locate the optical drive bays See Front view of the server on page 18 Read the optical drive installation rules in ...

Страница 133: ...front and completely slide it out of the chassis Figure 71 Removing the optical drive 6 Touch the static protective package that contains the new optical drive to any unpainted surface on the outside of the server Then take the new optical drive and the signal cable out of the package 7 Lift the release button 1 in the direction as shown and slide the new optical drive into the drive bay from the ...

Страница 134: ...ement go to Completing the parts replacement on page 175 Installing or replacing a slim optical drive in the flex module Your flex module might look different from the illustrations in this topic To install or replace a slim optical drive in the flex module do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords ...

Страница 135: ... 74 Removing the protective shield of the optical drive bay If you are replacing an old slim optical drive do the following a Disconnect the signal cable and the power cable from the rear of the flex module Lift the release button 1 in the direction as shown and push the flex module from the rear until it is projected from the front of the chassis Then hold the flex module from the front and compl...

Страница 136: ...at secure the clip to remove the plastic clip from the rear of the slim optical drive Figure 77 Removing the plastic clip from the slim optical drive 6 Install the two screws to secure the plastic clip on the rear of the new slim optical drive Figure 78 Installing the plastic clip to the slim optical drive 122 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 137: ...sition Figure 79 Installing the slim optical drive into the flex module 8 Lift the release button 1 in the direction as shown and slide the flex module with the slim optical drive installed into the drive bay from the front until it snaps into position Figure 80 Installing the flex module Chapter 6 Replacing hardware 123 ...

Страница 138: ...our server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 67 This topic applies only to server models that have hot swap storage drives installed such as hard disk drives or solid state drives See Features on page 8 for more information about the supported hot swap storage drives For a list of ThinkServer storage drive options go to htt...

Страница 139: ...rence Notes Depending on the model your server might look different from the illustrations in this topic Use any documentation that comes with the hot swap storage drive and follow those instructions in addition to the instructions in this topic To install or replace a hot swap storage drive do the following 1 Read the following storage drive installation rules Follow the order of the storage driv...

Страница 140: ...e button 1 to open the handle of the hot swap storage drive or the dummy tray Figure 82 Opening the handle of the hot swap storage drive or the dummy tray 126 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 141: ...g the hot swap storage drive or the dummy tray 6 Touch the static protective package that contains the new hot swap storage drive to any unpainted surface on the outside of the server Then take the new hot swap storage drive out of the package Note Do not touch the circuit board on the storage drive Chapter 6 Replacing hardware 127 ...

Страница 142: ... event that you later remove the hot swap storage drive and need a dummy tray to cover the drive bay If you are replacing a hot swap storage drive and are instructed to return the old hot swap storage drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To c...

Страница 143: ...in print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Depending on the model your server might look slightly different from the illustrations in this topic Use any documentation that comes with the easy swap drive and follow those instructions in addition to the instructions in this topic To install or replace an easy swap drive d...

Страница 144: ...er to turn the handle lock 1 to the unlocked position The handle opens automatically Figure 85 Opening the handle of the easy swap drive or the dummy tray 130 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 145: ...n easy swap drive remove the four screws to remove the failing drive from the drive tray Figure 87 Removing the drive from the drive tray If you are installing an easy swap drive go to the next step 8 Touch the static protective package that contains the new easy swap drive to any unpainted surface on the outside of the server Then take the new easy swap drive out of the package Chapter 6 Replacin...

Страница 146: ...Figure 89 Installing the easy swap drive 11 Close the front door if available 12 Do one of the following If you are installing an easy swap drive save the removed dummy tray in case that you later remove the easy swap drive and need a dummy tray to cover the drive bay If you are replacing an easy swap drive and are instructed to return the old easy swap drive follow all packaging instructions and ...

Страница 147: ...ternal tape drive do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rac...

Страница 148: ...de it out of the chassis Figure 91 Removing the tape drive 5 Touch the static protective package that contains the new tape drive to any unpainted surface on the outside of the server Then take the new tape drive and the cable out of the package 6 Lift the release button 1 in the direction as shown and slide the new tape drive into the lower optical drive bay from the front until it snaps into pos...

Страница 149: ...nt on page 175 Installing or replacing the microprocessor This topic contains the following items Installing the second microprocessor on page 135 Replacing the microprocessor on page 139 Installing the second microprocessor Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 67 Depending on the model your s...

Страница 150: ...he server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server If the server is in tower form factor lay the server on its side for easier operation 3 Remove the server cover See Removing the server cover on page 70 4 Remove the cooling shroud See Removing ...

Страница 151: ...pening the microprocessor retainer 8 Touch the static protective package that contains the new microprocessor to any unpainted surface on the outside of the server Then remove the new microprocessor from the package 9 Remove the protective cover that protects the gold contacts on the bottom of the new microprocessor Do not touch the pins on the microprocessor socket and the gold contacts on the bo...

Страница 152: ...hen this indicator faces the beveled corner 4 of the microprocessor socket Figure 97 Installing the microprocessor 11 Remove the plastic microprocessor socket cover Store the microprocessor socket cover in the event that you later remove the microprocessor and need the socket cover to protect the pins on the socket Note Do not remove the socket cover until you install a microprocessor into the soc...

Страница 153: ...acing the heat sink on page 165 What to do next To work with another piece of hardware go to the appropriate section To complete the installation go to Completing the parts replacement on page 175 Replacing the microprocessor Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 67 CAUTION The heat sink and th...

Страница 154: ... from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server If the server is in tower form factor lay the server on its side for easier operation 3 Remove the server cover See Removing the server cover on page 70 4 Remove the cooling shroud See Removing the cooling shroud on page 73 5 Remove the heat sink See R...

Страница 155: ...socket Place the old microprocessor on a static protective surface Notes Do not touch the gold contacts on the bottom of the microprocessor Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible Figure 102 Removing the microprocessor 9 Touch the static protective package that contains the new microprocessor to any unpainted surface...

Страница 156: ...ew microprocessor by its edges and align the notches 1 on it with the tabs 2 in the microprocessor socket Then carefully lower the new microprocessor straight down into the microprocessor socket Note The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator The new microprocessor is in the correct orientation when this indicator faces the beveled corn...

Страница 157: ... thermal grease is removed 14 Use one of the following methods to apply appropriate amount of thermal grease to the top of the newly installed microprocessor in the shape of a cross or a circle as shown Using too much or too little thermal grease can cause a thermal problem due to imperfect contact with the components Notes Do not touch the thermal grease Keep the thermal grease off the system boa...

Страница 158: ...fails You can replace the failing hot swap redundant power supply without turning off the server Some server models come with only one power supply You can purchase a hot swap redundant power supply from the Lenovo Web site at http lenovoquickpick com usa home thinkserver rack and tower server CAUTION Hazardous moving parts Keep fingers and other body parts away CAUTION Never remove the cover on a...

Страница 159: ...wing 1 Do one of the following If you are installing a hot swap redundant power supply locate the bay for the power supply in the rear of your server Insert two fingers into the two holes in the protective shield that covers the bay and then pull the shield out of the chassis Store the shield in case that you later remove the power supply and need the shield to cover the bay Figure 107 Removing th...

Страница 160: ...ainted surface on the outside of the server Then remove the new hot swap redundant power supply from the package 3 Note the orientation of the new hot swap redundant power supply and then slide it into the chassis until it snaps into position Figure 109 Installing a hot swap redundant power supply 4 Connect the power cord to the power cord connector on the new power supply Then check the status LE...

Страница 161: ...ensure that you can view the PDF version on another computer for reference Notes Ensure that you have a 3 5 inch to 2 5 inch drive adapter and a 3 5 inch drive bracket available before the installation Only on server models with fifteen 3 5 inch drive bays can you install both 2 5 inch drives and 3 5 inch drives into the same server To install a 2 5 inch drive into a 3 5 inch drive bay do the foll...

Страница 162: ...hassis Figure 111 Removing the dummy tray 4 Touch the static protective package that contains the 2 5 inch drive to any unpainted surface on the outside of the server Then take the 2 5 inch drive out of the package 148 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 163: ... the 2 5 inch drive into the drive adapter 6 Align the two screw holes in the 2 5 inch drive with the corresponding holes in the drive adapter Then install the two screws to secure the 2 5 inch drive to the drive adapter Figure 113 Installing the screws to secure the 2 5 inch drive to the drive adapter Chapter 6 Replacing hardware 149 ...

Страница 164: ...cket 8 Slide the 2 5 inch drive into the drive bay from the front until it snaps into position and then completely close the handle Figure 115 Installing the 2 5 inch drive 9 Check the hot swap drive status LEDs to ensure that the 2 5 inch drive is operating correctly You might have to restart the server for the newly installed 2 5 inch drive to be recognized See Hot swap drive LEDs on page 31 If ...

Страница 165: ...es on page 68 first and carefully perform the operation To replace the front panel board do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet...

Страница 166: ...the front panel board out of the chassis Figure 116 Removing the front panel board 9 Touch the static protective package that contains the new front panel board to any unpainted surface on the outside of the server Then take the new front panel board out of the package 152 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 167: ...f the new front panel board If necessary secure the signal cable with cable clips or ties in the chassis 13 Reinstall the front bezel See Removing and reinstalling the front bezel on page 74 14 If you are instructed to return the old front panel board follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece o...

Страница 168: ...ddition to the instructions in this topic To replace the ThinkServer RAID Super Capacitor Module do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack...

Страница 169: ...AID Super Capacitor Module to any unpainted surface on the outside of the server Then take the new ThinkServer RAID Super Capacitor Module out of the package 7 Note the orientation of the new ThinkServer RAID Super Capacitor Module Then gently press the tab 1 on the bracket and install the new ThinkServer RAID Super Capacitor Module into the bracket at the same time Figure 120 Installing the Think...

Страница 170: ... on page 67 This topic applies only to server models that have an AnyRAID adapter installed Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Depending on the model your server or the AnyRAID adapter might look different from the illustrations in this topic Use any documentation that comes with the AnyRAID adapte...

Страница 171: ...our operation 5 Locate the AnyRAID adapter See Server components on page 26 6 Disconnect all cables from the AnyRAID adapter 7 Do one of the following For the AnyRAID adapter without an air duct go to step 8 For 3 5 inch drive server models that have an AnyRAID adapter installed with an air duct Open the small handle 1 by gently pressing down the handle slightly and pulling the handle outward to r...

Страница 172: ...els with 2 5 inch drives 8 Loosen the two screws that secure the AnyRAID adapter Then grasp the AnyRAID adapter by its edges and carefully pull it out of the AnyRAID adapter slots on the backplane Notes The AnyRAID adapter fits tightly into the AnyRAID adapter slots If necessary alternatively move each side of the AnyRAID adapter a small and equal amount until it is removed from the connectors The...

Страница 173: ... Then grasp the tray and carefully pull it out of the chassis Figure 125 Removing the AnyRAID adapter tray To reinstall the AnyRAID adapter tray locate the mounting area on one side of the chassis Insert the tab into the hole 1 and align the two pins on the tray with the two gaps 2 in the mounting area Then pivot the AnyRAID adapter tray downward until it snaps into position Figure 126 Installing ...

Страница 174: ...fore reading and understanding Safety information on page iii and Guidelines on page 67 This topic applies only to server models that have hot swap internal storage drives installed Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes The hot swap drive backplane is sensitive to ESD Ensure that you read and understa...

Страница 175: ...See Hot swap drive backplane on page 38 5 Remove the AnyRAID adapter See Replacing the AnyRAID adapter on page 156 6 Remove all the installed hot swap storage drives and dummy trays if any from the storage drive bays See Installing or replacing a hot swap internal storage drive on page 124 7 Record the cable connections on the backplane and then disconnect all the cables from the backplane 8 Depen...

Страница 176: ...e AnyRAID adapter See Replacing the AnyRAID adapter on page 156 13 Refer to your note to reconnect the cables to the backplane 14 If you are instructed to return the old backplane follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the replacement go ...

Страница 177: ...easy swap drive module slightly upward so that it is released from the hooks on the chassis Then move the easy swap drive module to the rear of the chassis to remove the module Figure 130 Removing the easy swap drive module 8 Touch the static protective package that contains the new module to any unpainted surface on the outside of the server Then remove the new module from the package Note Carefu...

Страница 178: ...ts away Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Depending on the model your server might look slightly different from the illustrations in this topic To replace a system fan do the following 1 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clea...

Страница 179: ...shipping What to do next To work with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 175 Replacing the heat sink Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 67 CAUTION The heat sink might be very hot Turn off the serv...

Страница 180: ...ver cover See Removing the server cover on page 70 4 Remove the cooling shroud See Removing the cooling shroud on page 73 5 Remove the four screws that secure the heat sink to the system board It is recommended that you carefully remove the four screws using the following method to avoid any possible damage to the system board a Partially remove screw 1 then completely remove screw 3 and then retu...

Страница 181: ...orientation of the new heat sink Ensure that the arrow on the new heat sink points to the rear of the server See Server components on page 26 9 Install the four screws to secure the new heat sink on the system board It is recommended that you carefully install the four screws using the following method to avoid any possible damage to the system board a Partially tighten screw 1 then firmly tighten...

Страница 182: ... Dispose of the battery as required by local ordinances or regulations The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate Before you begin print all the...

Страница 183: ...d on page 88 10 Dispose of the old coin cell battery as required by local ordinances or regulations What to do next To work with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 175 After you replace the coin cell battery you must reset passwords reset system date and time and reconfigure the server See Chapter 5 Con...

Страница 184: ...in tower form factor lay the server on its side for easier operation 3 Remove the server cover See Removing the server cover on page 70 4 Remove the cooling shroud See Removing the cooling shroud on page 73 5 Record the component locations cable connections and cable routing in the server 6 Remove all memory modules See Removing a memory module on page 87 7 Remove all PCIe cards including the Ethe...

Страница 185: ...ainted surface on the outside of the server Then take the new system board out of the package 17 Install the new system board into the chassis Align the holes in the new system board with the corresponding mounting studs on the chassis Then move the system board towards the rear of the server Ensure that the rear connectors on the new system board are inserted into the corresponding holes in the r...

Страница 186: ...e 165 22 The old system board must be returned with two microprocessor socket covers to protect the pins on the microprocessor sockets during shipping and handling Use the microprocessor socket covers removed from the new system board To install a microprocessor socket cover on the old system board do the following a Close the microprocessor retainer Press down the small handle 1 first and then pu...

Страница 187: ...ate the machine type model number and serial number of the system board Either you will be prompted to do this while upgrading the BIOS or you can locate the files for updating the VPD within the DOS BIOS package For some servers the VPD utility is available for download at http www lenovo com drivers For service technician only replacing the power interface board Attention This procedure must be ...

Страница 188: ... Figure 142 Removing the power interface board 9 Place the old power interface board on a clean flat and static protective surface Touch the static protective package that contains the new power interface board to any unpainted surface on the outside of the server Then take the new power interface board out of the package 10 Install the new power interface board into the chassis Align the two hole...

Страница 189: ...standing Safety information on page iii and Guidelines on page 67 This topic provides instructions on how to reinstall the server cover and reconnect cables to your server Attention For proper cooling and airflow reinstall the server cover before turning on the server Operating the server for extended periods of time more than 30 minutes with the server cover removed might damage server components...

Страница 190: ... chassis so that the tabs on the server cover are aligned with the corresponding gaps in the chassis Pivot the server cover to close it Figure 144 Closing the server cover 176 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 191: ...te the server configuration Some optional devices have device drivers that you must install For information about installing device drivers use the documentation that comes with each optional device To obtain the supported device drivers for your server from the Lenovo Support Web site go to http www lenovo com support Then follow the instructions on the Web page to find and download the device dr...

Страница 192: ...178 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 193: ...problems See Viewing the system event log on page 179 7 Turn on the server and press Esc as soon as you see the logo screen to view any diagnostic messages 8 Refer to Basic troubleshooting tables on page 180 and follow the instructions for the type of problem you are experiencing If the basic troubleshooting information does not help you resolve a problem continue with the next step 9 Try using a ...

Страница 194: ...ops Make more space available on the hard disk drive The Lenovo ThinkServer Deployment Manager program cannot start the operating system medium Ensure that the operating system medium is supported by the Lenovo ThinkServer Deployment Manager program version your are using For a list of the supported operating systems refer to the user guide and compatibility notes for the Lenovo ThinkServer Deploy...

Страница 195: ...eed to purchase a disc with coding for the region where you are using the product 4 Restart the disc player program 5 Restart the server 6 Run any optical drive diagnostic programs if you have 7 Reinstall the optical drive and reconnect cables 8 Replace the signal cable for the optical drive 9 Replace the optical drive Internal storage drive problems Follow the suggested actions for the correspond...

Страница 196: ...o test the storage drive 5 Ensure that the backplane is correctly seated When it is correctly seated the drive assemblies correctly connect to the backplane without bowing or causing movement of the backplane 6 Ensure that the cable connection is correct See Connecting cables on page 41 7 Reconnect the backplane power cable and repeat step 1 through step 4 8 Reconnect the signal cable and repeat s...

Страница 197: ...er See Features on page 8 You follow the memory module installation rules See Memory module installation rules on page 80 All memory modules are seated correctly and securely The system firmware is up to date 2 If you have any diagnostic programs run the diagnostic programs to test the memory modules 3 Reinstall the memory modules 4 Replace the suspect memory modules 5 Trained service technician o...

Страница 198: ...USB controller is enabled in the Setup Utility program See Using the Setup Utility program on page 55 2 Restart the server 3 Replace the mouse or pointing device A USB device does not work 1 Ensure that The USB cable is securely connected to the server If the USB device is connected to a USB hub disconnect the device from the hub and connect it directly to the server The device drivers are install...

Страница 199: ...device drivers and updates To access the Lenovo Support Web site go to http www lenovo com support For more information about your server documentation see Server documentation on page 2 If you suspect a software problem refer to the documentation including readme files and online help that comes with the operating system or software program ThinkServer Web site The ThinkServer Web site provides u...

Страница 200: ...ng information available Machine type and model Serial numbers of your Lenovo hardware products Description of the problem Exact wording of any error messages Hardware and software configuration information Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period ...

Страница 201: ... will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to ...

Страница 202: ...188 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 203: ...ublication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Страница 204: ...sible capacity can vary depending on operating environments Maximum storage drive capacities assume the replacement of any standard storage drives and population of all storage drive bays with the largest currently supported drives that are available from Lenovo Maximum memory might require replacement of the standard memory with an optional memory module Lenovo makes no representations or warrant...

Страница 205: ...but rather reclaimed upon end of life per this Directive Les batteries ou emballages pour batteries sont étiquetés conformément aux directives européennes 2006 66 EC norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs usés Les directives déterminent la marche à suivre en vigueue dans l Union Européenne pour le retour et le recyclage des batteries et accumulateu...

Страница 206: ...ate contamination Attention Airborne particulates including metal flakes or particles and reactive gases acting alone or in combination with other environmental factors such as humidity or temperature might pose a risk to the server that is described in this document Risks that are posed by the presence of excessive particulate levels or concentrations of harmful gases include damage that might ca...

Страница 207: ...ts Instrument Society of America Research Triangle Park North Carolina U S A Important WEEE information The WEEE marking on Lenovo products applies to countries with WEEE and e waste regulations for example European Directive 2002 96 EC India E Waste Management Handling Rules 2011 Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment WEEE ...

Страница 208: ...ctive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf 194 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

Страница 209: ...s 70DG 70DH 70DJ 70DK 70DL 70DM 70DN and 70DQ Federal Communications Commission FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates u...

Страница 210: ...al and industrial environments to provide reasonable protection against interference with licensed communication equipment Lenovo Einsteinova 21 851 01 Bratislava Slovakia Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures German Class A compliance statement Deutschsprachiger EU Hinw...

Страница 211: ...sse A Nach der EN 55022 Dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkstörungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Maßnahmen durchzuführen und dafür aufzukommen Nach dem EMVG Geräte dürfen an Orten für die sie nicht ausreichend entstört sind nur mit besonderer Genehmigung des Bundesministers für Post und Telekommunikation od...

Страница 212: ...servers go to http www lenovo com By using ENERGY STAR compliant products and taking advantage of the power management features of your server you reduce the consumption of electricity Reduced electrical consumption contributes to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Leno...

Страница 213: ...CRU completing the replacement 175 CRU identification 29 D devices handling static sensitive 68 DIMM installation rules 80 installing 85 removing 87 documentation using 185 E easy swap drive installing 128 replacing 128 easy swap drive module replacing 162 Ethernet connectivity features 11 Ethernet connector Setup Utility program 60 Ethernet status LED 25 exiting Setup Utility program 60 expansion...

Страница 214: ...le 103 interface Setup Utility program 55 internal drives features 9 internal tape drive install 133 replace 133 intrusion switch installing 115 removing 116 L LED Ethernet status 25 front panel 21 hot swap power supply status 24 hot swap drive 31 ID button 22 network status 22 power status 21 power supply status 33 storage drive activity 22 system health 22 system fan status 31 Lenovo ThinkServer...

Страница 215: ...ty availability and serviceability features 11 removing cooling shroud 73 DIMM 87 flash module 102 front bezel 74 intrusion switch 115 116 M 2 storage module 113 memory module 87 PCIe card 91 PCIe card holder 78 rack handles 71 RAID 110i upgrade key 97 RAID 510i upgrade key 100 SD module 94 server cover 70 TPM 109 TSM Premium module 105 replace internal tape drive 133 replacing AnyRAID adapter 156...

Страница 216: ...ity program 57 system time setting 58 system fan LEDs locations 31 system fan status LED 31 T the BIOS flashing 61 recovering 61 updating 61 updating or recovering 61 ThinkServer RAID Super Capacitor Module replacing 153 ThinkServer Web address 1 TPM installing 108 removing 109 Setup Utility program 60 troubleshooting and diagnostics internal storage drive problems 181 keyboard mouse or USB device...

Страница 217: ...guidelines 69 Copyright Lenovo 2014 2015 203 ...

Страница 218: ...204 ThinkServer TD350 User Guide and Hardware Maintenance Manual ...

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