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Chapter 6: Service
6.1 Overview
This chapter provides basic service information for the MeasureReady™ M91
FastHall™ measurement controller. Customer service of the product is limited to the
information presented in this chapter. Lake Shore trained service personnel should be
consulted if the instrument requires repair.
6.2 USB
Troubleshooting
This section provides USB interface troubleshooting for issues that arise with new
installations, existing installations, and intermittent lockups.
6.2.1 New Installation
1. Check that the instrument’s interface is set to USB.
2. Check that the USB driver is installed properly and that the device is functioning.
In Microsoft Windows®, the device status can be checked using Device Manager
by right-clicking
Lake Shore Instrument
under Ports (COM & LPT) or Other
Devices and then clicking
Properties
. Refer to section 4.4.1.3 for details on
installing the USB driver.
3. Check that the correct com port is being used. In Microsoft Windows®, the com
port number can be checked using Device Manager under Ports (COM & LPT).
4. Check that the correct settings are being used for communication. Refer to
section 4.4.1.3 for details on installing the USB driver.
5. Check cable connections and length.
6. Send the message terminator.
7. Send the entire message string at one time including the terminator. (Many ter-
minal emulation programs do not.)
8. Send only one simple command at a time until communication is established.
9. Be sure to spell commands correctly and use proper syntax.
6.2.2 Existing
Installation No Longer
Working
1. Power the instrument off, then on again to see if it is a soft failure.
2. Power the computer off, then on again to see if communication port is locked up.
3. Check all cable connections.
4. Check that the com port assignment has not been changed. In Microsoft Win-
dows®, the com port number can be checked using Device Manager under Ports
(COM & LPT).
5. Check that the USB driver is installed properly and that the device is functioning.
In Microsoft Windows®, the device status can be checked using Device Manager
by right-clicking
Lake Shore Instrument
under Ports (COM & LPT) or Other
Devices and then clicking Properties.
6.2.3 Intermittent
Lockups
1. Check cable connections and length.
2. Increase the delay between all commands to 100 ms to make sure the instru-
ment is not being overloaded.
3. Ensure that the USB cable is not unplugged and that the M91 is not powered
down while the com port is open. The USB driver creates a com port when the
USB connection is detected, and removes the com port when the USB connection
is no longer detected. Removing the com port while in use by software can cause
the software to lock up or crash.
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