LaCinema Rugged HD
Troubleshooting
User Manual
page 39
8.2. Troubleshooting: Windows Users
Problem
Question
Answer
The drive is not
recognized by the
computer.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see section
6.
Reformatting the LaCinema Rugged HD
.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see section 6. Reformatting the
LaCinema Rugged.
Is there an icon for the drive in My
Computer?
Go into My Computer and look for an icon and drive letter assigned to the
LaCie drive. If the drive does not appear, follow the rest of the Trouble-
shooting tips to isolate the problem. Go into My Computer and look for
an icon and drive letter assigned to the LaCie drive. If the drive does not
appear, follow the rest of the Troubleshooting tips to isolate the problem.
Does your computer’s configura-
tion meet the minimum system re-
quirements for use with this drive?
See section
1.1. Minimum System Requirements
for more information.
The drive is not
recognized by the
computer.
Is the drive’s power supply con-
nected?
Make sure that the power supply is properly connected (see section
2.2.
Transferring Files to the LaCinema Rugged HD
) and that the outlet the
power supply is connected to is working.
Did you follow the correct installa-
tion steps for the specific interface
and operating system?
Review the installation steps in section
2.2. Transferring Files to the LaCin-
ema Rugged HD
.
Are both ends of the USB cables
firmly attached?
Check both ends of the USB cable to make sure they are fully seated in
their respective ports. Try disconnecting the cables, waiting 10 seconds,
and then reconnecting them. If the drive is still not recognized, restart your
computer and try again.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Is the drive connected to a stan-
dard USB port on your computer?
If your drive is connected to a standard USB port, this is normal. A Hi-
Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance
levels when it is connected directly to a Hi-Speed USB 2.0 port. Otherwise,
the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates.
For more information, please see sections
7.2. Optimizing Data Transfers
and
1.6. Cables and Connectors
.
Is the drive connected to a
Hi-Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install the
drivers and re-install them. Also, make sure that you are connected directly
to a Hi-Speed USB 2.0 port on your computer. The LaCinema Rugged HD
will not work properly when connected to a hub.
Does your computer or operating
system support Hi-Speed USB 2.0?
See sections
1.1. Minimum System Requirements
and
7.2. Optimizing Data
Transfers
for more information.
