LaCinema Rugged HD
Troubleshooting
User Manual
page 38
Problem
Question
Answer
The drive is not
recognized by the
computer.
Are both ends of the USB cable
securely attached?
Only use a USB cable provided by LaCie. Check both ends of the USB
cable to make sure they are fully seated in their respective ports. Try dis-
connecting the cables, waiting 10 seconds, and then reconnecting them. If
the drive is still not recognized, restart your computer and try again.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see section
6. Reformatting the
LaCinema Rugged HD
for more information.
Error messages under
Mac OS 10.x.
Did you get an “Error –50” mes-
sage while copying to a FAT 32
(MSDOS) volume?
When copying files or folders from Mac OS 10.x to a FAT 32 volume, file
names with certain characters cannot be copied. These characters include,
but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters are not
being used.
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Are you operating in Mac OS 9.x?
Apple does not support the Hi-Speed USB 2.0 standard under Mac OS
9.x. You will be limited to the slower transfer rates of the original USB
standard. For more information, please see section
7.2. Optimizing Data
Transfers
.
Is the drive connected to a stan-
dard USB port on your computer?
If your drive is connected to a standard USB port, this is normal. A Hi-
Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance
levels when it is connected directly to a Hi-Speed USB 2.0 port. Otherwise,
the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates.
For more information, please see sections
7.2. Optimizing Data Transfers
and
1.6. Cables and Connectors
.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install the
drivers and re-install them. Also, make sure that you are connected directly
to a Hi-Speed USB 2.0 port on your computer.
Does your computer or operating
system support Hi-Speed USB 2.0?
See sections
1.1. Minimum System Requirements
and
7.2. Optimizing Data
Transfers
for more information.
