LaCinema Rugged HD
Troubleshooting
User Manual
page 37
8. Troubleshooting
If your LaCinema Rugged HD is not working correctly, please refer
to the following checklist to determine the source of the problem. If
you have gone through all of the points on the checklist and your
LaCinema Rugged still does not work properly, please check
the FAQs that are regularly published on our website –
www.lacie.com. One of these FAQs may provide an answer to your
specific question. You can also visit the downloads page, where the
most recent software updates will be available.
If you need further assistance, please contact your LaCie reseller or
LaCie Customer Support (see section
9. Contacting Customer Sup-
port
for details).
Manual Updates
LaCie strives to give you the most up-to-date, comprehensive user
manuals available on the market. It is our goal to provide you with
a friendly, easy-to-use format that will help you quickly install and
utilize the many functions of your new device.
If your user manual does not reflect the configuration of the product
you purchased, please check our website for the most current ver-
sion of the user manual.
www.lacie.com
8.1. Troubleshooting: Mac Users
Problem
Question
Answer
The drive is not
recognized by the
computer.
Does an icon for the drive appear
on the desktop?
There should be an icon for the LaCie drive on the desktop (unless you’ve
set the Finder preference not to show External disks on the desktop). If the
drive does not appear, follow the rest of the Troubleshooting tips to isolate
the problem.
Does your computer’s configura-
tion meet the minimum system re-
quirements for use with this drive?
See section
1.1. Minimum System Requirements
for more information.
Is the drive’s power supply con-
nected?
Make sure that the power supply is properly connected (see section
2.1.
Connecting the LaCinema Rugged to Your Computer
) and that the outlet
the power supply is connected to is working.
Did you follow the correct installa-
tion steps for the specific interface
and operating system?
Review the installation steps in section
2.1. Connecting the LaCinema Rug-
ged to Your Computer
.
