Get Started
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From Your Phone
Access your account from the special My Account app.
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From standby mode, press
>
My Account
.
From Your Computer
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Log in with your phone number and account PIN at
virginmobileusa.com
.
Top-Up Your Account
Sign up for Auto Pay to keep your service working month after month. Or, you can buy Top-Up cards at
thousands of retailers and add money to your account from your phone or by logging in at
virginmobileusa.com
.
Auto Pay
Auto Pay is the easiest way to keep your service working. Once you register your credit card, debit card or
PayPal account, you can set it to automatically pay your monthly plan. Then you can keep talking and
texting with no interruptions. Set up Auto Pay anytime by logging into My Account at
virginmobileusa.com
, and adjusting your payment settings.
One-Time Top-Ups From Your Phone
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From standby mode, press
>
My Account
>
Top-Up
.
– or –
Dial * 7 2 9.
Additional Information
For more information about your Virgin Mobile account, as well as other Virgin Mobile services, visit us at:
virginmobileusa.com
.
Or, call us at 1-888-322-1122. We’re here to serve you.
Set Up Voicemail
You should set up your voicemail and personal greeting as soon as your phone is activated. Always use a
password to protect against unauthorized access. Your phone automatically transfers all unanswered
calls to your voicemail, even if your phone is in use or turned off.