55
www.kodak.com/go/support
Troubleshooting
Unable to remove
color cartridge
(Paper light may
glow steady red or
blink)
IMPORTANT:
The color cartridge may lock in place if there is a paper
error. Do not attempt to remove the cartridge without first
clearing the paper error. Make sure the Paper light is off
before attempting to remove the cartridge (see Paper light
under
Status lights, page 58
).
■
Check to see if the paper tray is empty or if paper is missing
perforated tabs. Reload paper if necessary (
page 6
), then try again.
■
Make sure paper is not jammed. Clear the jam if necessary
(
page 49
), then try again.
■
Disconnect then reconnect the power and try again.
IMPORTANT:
Upon reconnecting the power, the color cartridge may
advance to the next picture slot on the ribbon, resulting in a
supply mismatch (see below).
Paper runs out
before the color
cartridge (or vice
versa)
■
Supply mismatch can result from several different situations,
including:
—Scrapping of paper as a result of jams or other errors
—Gradual advancement of the color cartridge ribbon due to
removing ribbon slack or clearing jams
—Advancement of the color cartridge ribbon upon reconnecting
power to unlock the color cartridge
Supply mismatch is likely to occur as you continue to use your printer
dock. To keep your cartridge and paper supply synchronized, discard
unused cartridge or paper when one or the other is fully depleted.
Problem
Cause and/or solution
