Question
: When would I use the
Preload for slower connections
command on the
Login
page?
Answer
: Use the
Preload for slower connections
command if your connection is slow. Pressing
this button prefetches the application assets and places them into the browser's cache. This reduces
the amount of time it takes for the application to load. When you clear your browser's cache, press the
Preload for slower connections
button again on subsequent logins.
Question
: How do I know when an OS update or ATI Update is available?
Answer
: If you have automatic updates turned on, the computer alerts you that an update has been
downloaded after you log on to the Control Center. However, if you do not have automatic updates
turned on, you will need to check the Ixia support website at:
>
Software Downloads
>
BreakingPoint Software
.
Question
: What ports do I need to be open to allow me to manage the computer?
Answer
: You will need to have the following ports available: 80, 443, 8880, and 843.
Question
: My computer status says 'System Not Operational.' What should I do?
Answer
: There are two cases when this may occur: soon after a computer has been rebooted, or after
the computer has not been rebooted for an extended period of time. Typically, after you reboot your
computer, you should wait at least five minutes before running a test. If you try to run a test before this
time, the computer may show this error. To resolve this error in either case, click
Control Center
>
Administration
from the menu bar, click
Restart
to reboot your computer, and wait at least five
minutes before using the computer.
Question
: Where is the diagnostics file?
Answer
: You can download the diagnostics file from the
Start
page. If you click
Diagnostics
, you
are prompted to save a ZIP file to your computer. The zip file contains the diagnostics files for the
computer.
Troubleshooting Questions
Question
: What should I do if the fan stops running?
Answer
: First, power off the computer. After the computer is completely off, remove the fan tray from
its module, and reseat the fan by reinserting it into the module again. After you have reseated the fan
tray, power the computer on. If this does not resolve your issue, contact BreakingPoint Support.
Question
: When should I remove the power tray?
Chapter 8 Frequently Asked Questions
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