Appendix
Replacement cell phone delivery service
◎
When you have trouble with your au cell phone, you can have a
cell phone for replacement (same model and color* as your old
one, new battery) delivered to any destination that you specify by
calling us. Please return your old faulty au cell phone within 14
days after the cell phone for replacement is delivered to you.
* If a same-model/-color cell phone cannot be provided, a cell phone
for replacement will be provided in a model and color that we specify.
◎
You can use this service up to twice within one year starting from
the day when you first use this service. If you have not used this
service over the past one year at the time of your application for
this service, the application will be regarded as your first time. If
you have, the application will be regarded as your second time.
* For details, check on the au homepage.
Holding over and repair
◎
Damages and malfunctions intentionally caused by the customer
as well as those due to modification (e.g. disassembly, change of
parts, painting, etc.) by the customer are not covered by this
service.
◎
You cannot receive a refund for replacement of the outer casing
due to stains, scratches, paint removal, etc. on the outer casing.
SIM-Unlocking the Product
This product can be SIM-unlocked. SIM-unlocking the product allows
other-carrier SIM cards to be used with it.
•
Requests can be made for SIM-unlocking on the au homepage or at
an au shop.
•
Some services, functions, etc. may have restrictions when an
other-carrier SIM card is used. The Company does not guarantee
operation whatsoever.
•
To make settings after SIM-unlocking the product, when the standby
screen is displayed, press
k
→
[Settings]
→
[More settings]
→
[About phone]
→
[SIM card status].
•
For details, refer to the au homepage.
(
https://cs.kddi.com/support/simcard/
)
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