Appendix
Troubleshooting
Before you assume that the product is malfunctioning, check the
following:
Trouble
Detail
Page
Cannot
operate/The
screen does
not respond/
Cannot turn
off the power.
You can force the product to power off and
reboot by holding down
.
and
v
at the same time for at least 11
seconds.
―
The power is
turned off
automatically.
Is the battery adequately charged?
―
The power is
turned off
while the
wake-up logo
is displayed.
Is the battery adequately charged?
―
Cannot make
calls.
Is the power turned on?
―
Is an au Nano IC Card 04 inserted?
P. 37
Was the number entered correctly? (Was
the area code entered?)
P. 54
Did you press
m
after entering the
number?
P. 54
Is "Airplane mode" still set?
P. 42
Trouble
Detail
Page
Cannot
receive calls.
Is the signal good enough?
P. 42
Is the product within the service area?
P. 42
Is the power turned on?
―
Is an au Nano IC Card 04 inserted?
P. 37
Is "Incoming Reject" still set?
―
Is "Airplane mode" still set?
P. 42
Is "Call forwarding services" still set?
―
"
" (out of
service area)
is displayed.
Is the product within the service area or
where signal is good enough?
P. 42
Are your fingers, etc. off the area around
the internal antennas?
P. 36
Is the card inserted an au Nano IC Card
04?
P. 37
Cannot
operate the
keys panel.
Is the power turned on?
―
Is the product still locked?
―
Turn off the power and then turn it on
again.
―
The Touch
Pointer does
not move as
intended.
Check the correct way for using the Touch
Pointer.
P. 38
Close the product and then open it again.
―
Turn off the power and then turn it on
again.
―
A message
indicating
that charging
is necessary
is displayed.
The battery is almost empty.
P. 42
The product
answers calls
when it
shouldn't.
Is Answering memo set?
P. 42
86