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ENGLISH

 CHAP.09  FAULT DIAGNOSIS AND TROUBLESHOOTING

 09.1  PROBLEMS

PROBLEM

MAIN CHECKS TO BE PERFORMED

The display is not ON

• 

Check that the mains plug is fully inserted into the power outlet and into the back of the boiler.

• 

Check then the display wire is suitably connected on the electronic board.

• 

Finally, check that the protective fuses inserted in the electronic card that those inserted into the socket on 

the back of the device are efficient.

The pellets are not moving 
to the firebox

•  The pellets have run out, refill the hopper.
• 

The gear motor is not running, check the reason:

 - Not connected to the mains.
 - Mechanically disconnected from the auger.
 - Gear motor broken.

• 

The auger is blocked by a foreign body which has fallen into the hopper.

• 

The auger is blocked by very hard pellets; use the recommended pellet types (see 

CHAP.06.2 - 

RECOMMENDED FUELS

).

The boiler does not start 
automatically

• 

The basket is dirty. Clean carefully and reposition it correctly.

• 

The basket is positioned incorrectly, replace it.

• 

The resistance is faulty, replace it.

• 

Stove started with correct pellet pre-load.

T h e   p e l l e t s   b u r n 
incorrectly and unburnt 
elements gather in the 
basket, the door glass 
quickly dirties

• 

The amount of pellets loaded in the basket for the various output modes does not correspond to the amounts 

indicated in the Technical Specifications (see 

CHAP.06 - TECHNICAL DATA

),verificare e correggere.

•  Low flue draught,  do not use the fireplace, it could be dangerous; carefully clean the flue, the appliance and 

the fume extractor.

• 

Firebox is very dirty. Switch off the appliance and clean it.

• 

Humid pellets. Replace the fuel.

• 

The comburent air is scarce; make sure that the pellet drawer is well closed, that it is not full of ash.

•  Insufficient comburent air settings, change the comburent air flow value.

The appliance switches off 
when running at minimum 
power.

• 

The combustion fan speed is very high and the pellets are burning too quickly.

• 

The pellet supply is running out.

•  The flue draught rate is high.
• 

The amount of loaded pellet is high, it does not all burn within the set time and fresh pellets accumulate inside 

the firebox. 

Adjust the load level, or correct the combustion fan speed.

The flame is very 
inconsistent

• 

Check the bottom of the pellet container; there may be large deposits of sawdust.

• 

The gear motor may have broken gearings, running empty.

A lot of condensation is 
created in the stove

• 

The pump start temperature limit is too low. Raise temperature to minimum 65°C.

• 

The anti-condensation valve may require replacement.

The electric components 
are running when the 
appliance is switched off

• 

The electronic circuit board is broken. Replace it.

The circuit breaker trips

•  At first start up or after prolonged disuse, condensation may form on resistances. Repeat start up until the 

resistance expels all humidity.

The radiators do not get 
hot even if the water in the 
boiler is hot and the pump 
is running 

• 

Air in the system: Vent all radiators, pump and boiler.

• 

Check whether any intercepts (zone vales) are closed.

 In accordance with the laws in force on safety for electrical appliances, a specialised Technical Service Center 

or qualified personnel must obligatorily be contacted for all installation, maintenance or interventions that require access to 

electrical parts.

WARNING

55

Содержание MEC 21-18 kW

Страница 1: ...SM085 EN REV04 2016_05 BOILER MEC 21 18 kW INSTALLATION USE AND MAINTENANCE MANUAL To be kept by the purchaser Pellet Boiler...

Страница 2: ...y read and keep this sheet before using the equipment This sheet provides necessary information and suggestions on how to correctly install use clean and maintain the product Knowing and observing the...

Страница 3: ...RESENTATION 13 05 2 PRODUCT IDENTIFICATION 14 CHAP 06 TECHNICAL DATA 15 06 1 HOMOLOGATION 15 06 2 RECOMMENDED FUELS 16 06 3 COMPONENTS 17 06 4 OPTIONALS 18 06 5 DIMENSIONS 19 CHAP 07 POSITIONING AND C...

Страница 4: ...priate This manual cannot be given to third parties for perusal without the written permission of Jolly Mec Caminetti S p A The technical directions for installation contained in this manual should be...

Страница 5: ...onal connection EN 55014 Electromagnetic compatibility EN 60335 1 Household and similar electrical appliances Part 1 Safety General requirements Part 2 Section 102 Safety Particular requirements for g...

Страница 6: ...Microgeneration Certification Scheme for further details see http www microgenerationcertification org Microgeneration Installation Standards for further details see http www microgenerationcertifica...

Страница 7: ...d The manufacturer reserves the right to make modifications to the product and consequently the relative manual without any obligation to update previous editions 01 5 WARRANTY AND MANUFACTURER S LIAB...

Страница 8: ...ory or mental capabilities or lacking the experience or the needed knowledge can use the device only under surveillance or having been instructed on the device safe use and on the understanding of the...

Страница 9: ...tate Region or Area in which the machine is installed The system installer MUST issue a Declaration of compliance for the work performed after commissioning the system in accordance with the laws in f...

Страница 10: ...port 02 4 EQUIPMENT FOR OPERATORS AND MAINTENANCE PERSONNEL Every operator performing maintenance on the machine must wear safety garments and personal protective equipment 1 Protection headphones 2 G...

Страница 11: ...03 2 LIFTING AND TRANSPORT Personnel in charge of handling the product must have read and thoroughly understood the safety prescriptions in CHAP 02 ACCIDENT PREVENTION SAFETY REGULATIONS of this manu...

Страница 12: ...and DO NOT disperse the packaging into the environment but take it to waste disposal centres for recycling All packaging can be recycled as it consists of wood polyethylene film polystyrene and cardb...

Страница 13: ...andard closed tank hydraulic kit Combustion is controlled by means of a radio frequency electronic control unit with the following main functions and features Remote control display Ample LCD screen t...

Страница 14: ...the stove as illustrated Stove performance values measured during inspection tests according to the indicated reference and EC markings are also included on the plate The illustrated example plate ma...

Страница 15: ...re 2 5 bar 000 Resistance water side T 20 C 120 4 mbar 000 Resistance water side T 10 C 481 5 mbar 403 Water quantity 31 l 552 Heat pump head 1m3 h 6 m w c 553 Heating pumpe max capacity 5 m3 h 654 Co...

Страница 16: ...pellets that are very hard and with different dimensions the mechanical parts are sized and tested for use with pellets with the above mentioned characteristics No breakdown or malfunction depending...

Страница 17: ...mber door 6 Combustion chamber door with sight glass 7 Pellet combustion basket 8 Ash pan 9 Ash drawer handle 10 Outer door safety micro switch 11 Pellets tank lid safety micro switch 12 Pellets tank...

Страница 18: ...pe L1000mm 100mm Metallic pipe used to connect the generator to the flue Fume connection pipe L300 L250mm 80mm Metallic pipe used to connect the generator to the flue Remote thermostat module Installe...

Страница 19: ...e of positioning an auxiliary pellets container adjacent to the boiler The slope of the pellets chute PVC pipe must never have angles of less than 45 1 External Loader Control Unit 2 Auxiliary Pellets...

Страница 20: ...ents are in mm The lateral distance from the adjacent wall according to installation is to be maintained on both sides 1 Network Load Inlet for Cold Water 1 2 F 2 Boiler Drain 1 2 F 3 Heating plant Fl...

Страница 21: ...less steel pipes The use of pipes in fibre cement for connecting the equipment to the flue is forbidden Exhaust pipes must not run through rooms where the installation of combustion equipment is forbi...

Страница 22: ...s are recommended on the flue to check emissions after installation and measure draught east mm Outlet should be above the shaded areas Fig 3 A B C D Adjacent building Regulated building Datum for ver...

Страница 23: ...installed and used in accordance with all local and national laws and EC Regulations WARNING Supporting the weight of the flue with the appliance union is strictly forbidden Use specific stands or in...

Страница 24: ...Fig 3 supplied with kit consents the heating system designer to choose between two operation modes at constant pressure at constant flow Further being compliant to the European Regulation ErP 2015 co...

Страница 25: ...inal for high Puffer temperature probe connection E Terminal for low Puffer temperature probe connection F Terminal for conveyed wave connection between boiler heater electronic board and any zone mod...

Страница 26: ...ew request by the room probe It must be checked whether there are hydraulic interceptions between the boiler and system that could slow water flow and thus cause stove water overtemperature alarms Ala...

Страница 27: ...When puffer temperature drops 5 C default value that can be adjusted in MENU 9 TECHNIC SETTINGS under the set value the boiler resumes operations at the set power turning the circulation pump back on...

Страница 28: ...ONFIGURATION 6 refer to the specific user manual If SUMMER mode is set the three way valve will be set towards the boiler and the STAND BY function is automatically activated When boiler temperature i...

Страница 29: ...and a user friendly operating settings Operations are controlled by the ROOM PROBE installed at the back of the appliance that can be prolonged to the installation room in a more appropriate position...

Страница 30: ...IRING DIAGRAM Electrical connections must be carried out by skilled personnel according to the regulations in force 2014 30 UE and 2014 35 UE WARNING SONDA AMB CONT EXT SONDA BOIL PUFF HI PUFF LO O C...

Страница 31: ...ntation of the components is approximate but they can change in terms of shape NOTE CALDAIA GAS VALVOLA 3 VIE O C C NC No B M N O C 2 14 13 15 3 4 7 5 6 9 10 22 26 27 11 28 8 31 12 Pos 8 Only for syst...

Страница 32: ...12 TERMOSTATO 7 Safety pressostat smoke 13 PRESSOSTATO 1 Fume safety pressostat 14 TERMOSTATO 2 Safety thermostat water 15 TERMOSTATO 3 Safety thermostat 16 CONNETTORE SERIALE Serial connector 17 MIC...

Страница 33: ...electronic card in order to obtain a highly efficient combustion All data typing for operation management has to be carried out through the apposite control panel see CHAP 08 2 USER DISPLAY As far as...

Страница 34: ...EN The boiler is running Flashing GREEN The boiler is switching off stays in alarm state or kept an alarm memory RED The boiler is shutdown OFF The boiler has no power supply H Pellets Auger ON I Fume...

Страница 35: ...splay settings MENU 07 CARICO PELLETPELLET LOADING Menu for auger filling MENU 08 STATO STUFASTATE STOVE Menu for control of boiler operation parameters MENU 09 TARATURE TECNICOTECHNIC SETTINGS Menu r...

Страница 36: ...M00 002 ROOM TEMPERATURE Is used to set the required room temperature use keys 3 and 4 then push key 5 to set the displayed value and advance to the next page The value setting range is 7 C 40 C M00...

Страница 37: ...e displayed value and move to the next page M01 005 MONTH CLOCK To select the current month use Keys 3 and 4 and press Key 5 to set the displayed value and move to the next page M01 006 YEAR CLOCK To...

Страница 38: ...two time ranges enabled every day of the week M02 03 PROGRAM WEEK Lets you set four time ranges that can be enabled as needed during the various days of the week M02 04 PROGRAM WEEK END Lets you set...

Страница 39: ...ss Key 5 to confirm the selection and move to the next page M02 02 004 SET ROOM T PROG 1 Use Keys 3 and 4 to set the room temperature value to be reached in the first time range and then press Key 5 t...

Страница 40: ...the first time range and then press Key 5 to confirm the selection and move to the next page M02 03 005 MONDAY PROG 1 Use Keys 3 and 4 to select to enable or disable the program created for the displa...

Страница 41: ...n press Key 5 to confirm the selection and move to the next page The next three screens similar to the previous three let you set the same parameters for the second operating time range permitted by t...

Страница 42: ...the same type of probe in another room In the latter case it is necessary to disconnect the probe from the circuit board located inside the boiler activity pertaining to the CAT MENU 05 SET STAND BY...

Страница 43: ...ss Key 1 or Key 3 to confirm pellet load start Once finished loading the main screen is displayed and shows the sliding message CLEAN BRAZIER that locks a possible new ignition by preventing the messa...

Страница 44: ...f the boiler Press key 2 to access the Menu Pages use keys 3 or 4 to navigate through the various pages and key 1 to exit at the end The page displays the boiler water temperature and pressure as well...

Страница 45: ...correct data entry Next the next level page automatically opens MENU 10 SETTINGS REGULATION is used to modify several parameters of the boiler To access the pages of the sub menus press key 2 M10 002...

Страница 46: ...hours at the various output levels M11 07 STAND BY HOURS The number of hours in STAND BY mode is displayed in this page M11 03 NUMBER START The number of starts is displayed in this page M11 06 ECO PW...

Страница 47: ...next level page automatically opens MENU 12 SEASON Allows you to set the operation mode winter or summer To access the pages of the relevant sub menu press key 2 M11 13 1 The first alarm saved in the...

Страница 48: ...SET TIMER you can lay out hourly operation ranges to schedule switching on and off time slots The fast activation of the timer thermostat can easily be carried out by simultaneously pressing keys 3 a...

Страница 49: ...on average 20 minutes 2 Unscrew the thermostat reset button lid on the back of the boiler see Fig 1 positions B or C 3 Press the button until you hear a CLICK 4 Refit the hood 5 Reset the alarm from...

Страница 50: ...ent the residual pellets from clogging and subsequently damaging the components Every 500 1000 kg of pellets loaded into the container check that there are no deposits of sawdust on the bottom and rem...

Страница 51: ...pening Door To open the front door of the outer cladding of the boiler pull the handle at the top right of the door Fig 1 2 ORDINARY CLEANING CLEAN ONCE A WEEK OR AT LEAST EVERY 100 WORKING HOURS 2 Op...

Страница 52: ...r leaks the boiler may not ignite or work poorly furthermore it may permit fume circulation in the pellet container Correct brazier positioning can also be noted by the pellet loading tube perfectly c...

Страница 53: ...closing flange of the pellet tank so that you can inspect and thoroughly clean inside Fig 31 32 Once finished cleaning operations close the tank by tightening all the bolts and carefully reposition t...

Страница 54: ...and comply rigorously with the safety regulations in force WARNING 11 Cleaning the cladding Only use neutral water based detergents to clean the cladding with a damp cloth Fig 37 38 Never spray deter...

Страница 55: ...rty Switch off the appliance and clean it Humid pellets Replace the fuel The comburent air is scarce make sure that the pellet drawer is well closed that it is not full of ash Insufficient comburent a...

Страница 56: ...fume temperature not reached within maximum ignition time No pellets in the basket Dirty basket does not permit normal ignition Electrical heating element for lighting fault Ignition after pellet tan...

Страница 57: ...cessive overheating in the machine body AL 16 SAFETY SENSOR If the temperature sensor is installed on the model it signals that the temperature in the appliance cladding has exceeded the maximum admit...

Страница 58: ...dure To resume normal operating conditions press Button 1 ESC and wait until the FINAL CLEANING procedure terminates and the message OFF disappears from the screen Fix the problem that generated the a...

Страница 59: ...ENGLISH NOTE 59...

Страница 60: ...SM085 EN REV04 2016_05 Via S Giuseppe 2 24060 Telgate Bg Italy Tel 39 035 83 59 211 Fax 39 035 83 59 203 www jolly mec it info jolly mec it...

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