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JensenScandinavia AS All rights reserved 2011
eBOX
User Manual
2.
If the navigation succeeds but the message still appears your PC is under Proxy
Server.
3.
Click the “Edit Proxy” button and enter your proxy details (if you are not familiar
with them contact your Network administrator)
Case:
The following message appears- "This eBOX key has not been authenticated. Please
authenticate it with your eBOX."
Solution:
Authenticate the USB key (refer to 5.2.1 on page 52).
13.3 Client message
– on mobile devices
Case:
The following message appears-
"
Upgrade Available - Client & Server revisions are
incompatible! Application will terminate."
Solution:
The problem is that the eBOX version and the eBOX application version are incompatible.
This can happen for two reasons – the eBOX version is older than the application version or
vice versa.
If a new application has been downloaded to the device, but no update has been committed
to the eBOX, do the following:
1.
Plug your master USB key (gray) into the computer.
2.
Run the eBOX application. The my-
3.
Ditto update message will appea.
4.
Choose the "upgrade now" option.
5.
Wait about 15 min until the end of the update.
6.
When the HDD LED’s turn on and the eBOX desktop application reconnects, you
can start using the eBOX application on your mobile device.
If an update been performed on eBOX but the new application has not been downloaded
from the app store, do the following:
1.
Go to the app store on your iPhone/iPad, to the market (android), or to the
Windows Market Place (Windows mobile), or the Android Market
2.
Update the myDitto application (if available)
Case:
