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JensenScandinavia AS All rights reserved 2011
eBOX
User Manual
13 Troubleshooting
Below you will find a troubleshooting guide with potential issues and solutions. Please
check this guide first if you are confronted with an issue that you are unfamiliar with.
13.1 General
Case:
Cannot locate eBOX in my local area network.
Note: your computer must be connected to the same network as the eBOX.
Solution:
1.
Wait a couple of minutes until the last modifications performed on eBOX take place
and refresh your view by clicking F5 (Windows).
2.
On your PC try to access eBOX from the local area connection (refer to 3.4.1 on page
12).
3.
Contact your system administrator to allow visibility of eBOX in your local area
network.
Case:
Unable to access private folder using proper credentials (but able to access the eBOX public
folder).
Solution:
On Windows XP, go to: Tools
Disconnect Network Drive
select //eBOX… and click ok.
Now Windows will accept a new password.
On Mac, go to: Connect as
enter your username and password and click Connect.
On Windows 7: restart the PC, then access to the desired folder.
13.2 Client message
– on PCs
Case:
The following message appears-"Access to eBOX not authorized! Please authenticate the
eBOX key and try again".
Solution:
Authenticate the USB key (refer to 5.2.1 on page 52).
