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IMPORTANT INFORMATION
This section is designed to assist you in understanding the IAL Warranty provided with
your new Isuzu vehicle.
The following are some of the most frequently asked questions, for which detailed
answers have been provided.
Q 1.
How do I go about obtaining IAL Warranty Service?
It is the responsibility of the selling Isuzu dealer to provide IAL Warranty service;
therefore you should take your vehicle to the dealer whenever IAL Warranty service is
needed. However, if this is not possible, you may go to any other Isuzu dealer who will
require the details recorded inside this owner’s manual.
Q 2.
What should I do if my Vehicle becomes unsafe or inoperative as a
result of a defect which is covered by the IAL new vehicle warranty?
You should contact the nearest Isuzu dealer or IAL (refer further in this chapter) as
soon as possible, and arrange for that dealer to carry out the required IAL warranty
service.
Q 3.
What should I do if, in an emergency the vehicle is unsafe, and, IAL
warranty service is required and an authorised Isuzu dealer is not available to
provide such service at the time?
Under no circumstances should you operate the vehicle whilst it is unsafe. If, in an
emergency, a repair, replacement or adjustment (covered by the IAL new vehicle
warranty) is required to enable the vehicle to be operated safely and it is not practical
for you to go to an Isuzu dealer, the service (but only to the extent that it is necessary
to enable the vehicle to be operated safely) may be performed by any other qualified
mechanic or repairer. A claim for the reasonable cost may be made through the Isuzu
dealer who would normally provide you with an IAL warranty service. You must also
take your vehicle to the authorised Isuzu dealer for inspection of the service and/or
completion of any required IAL warranty service, as soon as possible.
(Note: During normal business hours you should seek authorisation from your nearest
Isuzu dealer or IAL prior to repairs being commenced.)
Q 4.
Are damage or injury, loss of time, inconvenience, commercial or other
direct or indirect loss covered by the IAL warranty?
No, these items are not covered. The IAL warranty only covers the repair, replacement
or adjustment of those parts of your vehicle, which are found to have a manufacturing
defect in materials or workmanship. No other types of claim for compensation of
any kind, even if the loss resulted from a consequence of a defect in materials or
workmanship in your vehicle, will be recognised under the IAL warranty. You may have
rights under the law to claim compensation outside of the IAL warranty, but any claim
based on those rights should be separately pursued.
Warranty Questions
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