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Trakker Antares 243X Handheld Terminal User’s Manual

Troubleshooting and

Maintaining the Terminal

This chapter lists problems you may encounter while using the terminal
and provides some possible solutions. It also describes how to boot or reset
the terminal and clean the scanner window and terminal screen. This
chapter covers these topics:

• Problems and solutions

• Booting the terminal

• Troubleshooting a locked up application

• Resetting the terminal

• Cleaning the scanner window and terminal screen

Содержание Trakker Antares 2430

Страница 1: ...he menu system operating the terminal in a network and troubleshooting problems If you need to learn how to configure the terminal develop and use applications run diagnostics use reader commands and...

Страница 2: ...Trakker Antares 243X Handheld Terminal User s Manual...

Страница 3: ...Trakker Antares 243X Handheld Terminal User s Manual...

Страница 4: ...r IRL JANUS LabelShop Mobile Framework MobileLAN Nor Ware Pen Key Precision Print PrintSet RoutePower TE 2000 Trakker Antares UAP Universal Access Point and Virtual Wedge are either trademarks or regi...

Страница 5: ...ed scanners and cables Added support for the Wireless Transport Protocol WTP and modified support for the status icons 003 12 2002 Added information to support the 802 1x security option in firmware v...

Страница 6: ...iv Trakker Antares 243X Handheld Terminal User s Manual...

Страница 7: ...Charging the Battery Pack 9 Installing the Battery Pack 10 Managing Battery Power 11 Using the Keypad 12 Finding the Special Keys 13 Typing the Characters Printed on the Keypad 14 Using the Suspend Re...

Страница 8: ...nal 43 Configuring the RAM Drive 43 Configuring Flash Memory 44 Operating the Terminal in a Network 45 How the Terminals Fit Into Your Network 46 Using Serial Communications on the Terminal 51 Choosin...

Страница 9: ...ing Data Through the Intermec Gateway or DCS 30X 76 Problems Scanning Bar Code Labels 76 Booting the Terminal 78 Booting the Terminal on Resume 78 Using the Boot Menu 79 Troubleshooting a Locked Up Ap...

Страница 10: ...Contents viii Trakker Antares 243X Handheld Terminal User s Manual...

Страница 11: ...in death To work on or near high voltage you should be familiar with approved industrial first aid methods Energized equipment Never work on energized equipment unless authorized by a responsible auth...

Страница 12: ...le code included in this document is presented for reference only The code does not necessarily represent complete tested programs The code is provided as is with all faults All warranties are express...

Страница 13: ...h information about the features of the Trakker Antares 2430 and 2435 handheld terminals and how to install configure operate maintain and troubleshoot them Use this manual in conjunction with the Tra...

Страница 14: ...Before You Begin xii Trakker Antares 243X Handheld Terminal User s Manual...

Страница 15: ...devices This chapter covers these topics What are the Trakker Antares 243X terminals What s new Using the terminal for the first time Unpacking the terminal Using the terminal s battery pack Using th...

Страница 16: ...esize the screen based on operator preference and work environment 2435 The 2435 has all of the same functionality as the 2430 with the additional ability for real time communications through an RF ne...

Страница 17: ...and installing the battery pack You can find this information throughout this user s manual However if you want to start using the terminal immediately see the Trakker Antares 243X Handheld Terminal Q...

Страница 18: ...designed to make data collection easy and includes these features 2435 Rechargeable battery pack CGA compatible screen Handstrap Keypad 243XU001 eps Good Read LED Integrated I O connector Docking con...

Страница 19: ...e vehicle dock accessory Handstrap The elastic handstrap attaches to the back of the terminal to let you hold the terminal easily and securely for long periods of use Rechargeable battery pack and bac...

Страница 20: ...TTLS security 802 1x Cisco LEAP security UDP Plus Intermec Gateway or DCS 30X network WTP or TCP IP TE 2000 IBM 3270 TE 2000 IBM 5250 and TE 2000 VT100 220 320 and ANSI terminal emulation application...

Страница 21: ...r cable 2435 T r a k k e r A n t a r e s 2 4 3 X H a n d h e l d T e r m i n a l Q u i c k S t a r t G u i d e 243X shipping box This illustration shows the contents of the 243X shipping box The shipp...

Страница 22: ...factors If you use the terminal for extended periods of time in sub freezing environments you may need to change the main battery pack more often Note Do not press f or when there is no battery pack i...

Страница 23: ...ttery chargers Charging the Battery Pack You must fully charge the battery pack before you can use the terminal To charge the battery pack Place the battery pack in an empty slot in the Z2400 battery...

Страница 24: ...k you must remove the handstrap Rotate the handstrap hook 90 degrees left or right and unhook it from the 243X Handstrap hook 243XU011 eps 2 Open the battery door 243XU015 eps b a a Push down on the b...

Страница 25: ...handstrap is most effective if it crosses the entire back of the hand and not just the fingers Managing Battery Power To maximize the life of the battery pack use these power management features Manag...

Страница 26: ...the terminal Using the Keypad The 243X has the following keypad options and overlays 57 key alphanumeric keypad 39 key function numeric keypad 48 key large alphanumeric keypad TE 2000 terminal emulat...

Страница 27: ...ypad options The special keys that you use to type characters or perform functions are explained in the next sections 39 key U S English function numeric keypad 57 key U S English alphanumeric keypad...

Страница 28: ...HIFT 243XU035 eps 48 key large alphanumeric keypad This illustration shows where the special keys are located on the 48 key keypad Note To access the TRAKKER Antares 2400 Main Menu you need to use the...

Страница 29: ...aracters using the 57 key U S English alphanumeric keypad This example shows you how to type characters on the keypad Using the Suspend Resume Key The terminal s Suspend Resume key is the f key or the...

Страница 30: ...in the buffer When you press another key the key combination is entered into the terminal The Modifier Key status icon turns off unless the second key that you pressed is another modifier key that is...

Страница 31: ...ure remains on until you disable it To disable Caps Lock using a 39 key or 57 key keypad 1 Press l The Modifier Key status icon turns on 2 Press r The Caps Lock and Modifier Key status icons turn off...

Страница 32: ...in unaccented character appears on the terminal screen For a complete list of the international characters available in the terminal font see Appendix C International Character Support in the 2400 Fam...

Страница 33: ...a lowercase character press the character To accent an uppercase character press w and then press the character To type the diacritical mark by itself press the s key 3 The accented character or diacr...

Страница 34: ...meric keypad and 48 key large alphanumeric overlays For help see Finding the Special Keys on page 13 For help using TE 2000 see the appropriate TE 2000 guide Using the Screen You can use the terminal...

Страница 35: ...network communications The status icons are disabled by default Battery Network Connect Network Transmit Modifier Key Caps Lock User Defined 243XU032 eps 243X status icons This illustration shows you...

Страница 36: ...status icon is not instantaneously updated but it does tell you the communications status the last time data was sent or received from the 2435 Network Transmit This status icon turns on when data is...

Страница 37: ...the Keypad Keypad Do This 39 key or 57 key Press l c 48 key Press the green key and then press There are five beep volume levels including off Each time you press the key sequence the beep volume bec...

Страница 38: ...00 Family system manual Using the Terminal s Serial Port Serial ports also called COM communications ports are locations from which data can be passed into and out of the terminal The 243X supports RS...

Страница 39: ...and the side scan buttons on the terminal do not activate the tethered input device that may be connected to the terminal When you unpack the 243X these bar code symbologies are enabled Code 39 Code...

Страница 40: ...will hear a high beep The green Good Read LED turns on when you successfully scan a bar code label with the integrated scanner or an input device that is connected to the terminal This LED turns off...

Страница 41: ...scanner slightly above or below the bar code label and press the scan button or the trigger 3 Pass the beam over the bar code label in a steady sweeping motion The terminal emits an audible crackle so...

Страница 42: ...ts different bar code symbologies depending on the type of input device connected to the terminal For a list of these symbologies see Bar Code Symbologies on page 86 Connecting an Input Device 1 Use t...

Страница 43: ...e This illustration shows you which connectors you can use to connect the 243X to a serial device or network Note The serial power connector and the input device connector lead to the same serial port...

Страница 44: ...f the terminal drives for the 2430 and the 2435 Drive C Drive C is a 2MB flash drive You can use up to 750K of this flash drive to store up to 128 files on drive C Applications must be stored on drive...

Страница 45: ...rive see RAM Drive Size in Chapter 6 of the 2400 Family system manual Drive G Optional Drive G is an optional 2MB or 4MB extended storage drive that is only available on the 2430 Use this drive to sto...

Страница 46: ...Chapter 1 Learning About the Terminal nugget 39 AGaramond 32 Trakker Antares 243X Handheld Terminal User s Manual...

Страница 47: ...ethods that you can use to configure the 243X and its memory and drives It also explains how to configure the terminal using the TRAKKER Antares 2400 Menu System This chapter covers these topics How t...

Страница 48: ...nds This method is a fast easy way to change the terminal s configuration You can scan the bar code labels in this manual and the 2400 Family system manual or you can create your own bar code labels F...

Страница 49: ...ding it from the DCS 30X the terminal updates the current configuration The changes to the current configuration are lost when you boot or reset the terminal Active When you update the flash memory th...

Страница 50: ...and the terminal s operating characteristics In the Symbologies Menu active symbologies are noted with an asterisk Diagnostics Menu Choose this menu to run hardware software or system diagnostics to h...

Страница 51: ...ad Power Management Preamble Postamble RAM Drive Reader Command Menu Scanner SYMBOLOGIES MENU Code 39 Codabar Code 93 Code 128 2of5 I 2of5 MSI Plessey UPC EAN COMMUNICATIONS MENU Primary Network Advan...

Страница 52: ...ad Default Values Set Time and Date Store Configuration Upgrade Firmware Clone Unit _ Select item Enter Next screen F1 Help Esc Exit 243XU051 eps Selecting menus and commands In this example from the...

Страница 53: ...The Host IP Address and Terminal IP Address fields are entry fields You type a value into the field for each IP address Marking Check Boxes Screens may contain check boxes Check boxes are used when y...

Страница 54: ...for the preamble or postamble Look up the control character in the Full ASCII Table in Appendix B of the 2400 Family system manual and find the two digit hexadecimal number For example ETX in the Full...

Страница 55: ...screen For help exiting the menu system see the next two sections Exiting Screens and Saving Changes and Exiting the Menu System Exiting Screens and Saving Changes When you exit a screen you can save...

Страница 56: ...store the changes in flash memory Store configuration changes in flash memory used when rebooting the terminal 243XU054 eps YES NO CANCEL Note You can also save the current configuration in flash mem...

Страница 57: ...eeds by configuring up to 256K of the 512K RAM as a RAM drive the additional 2MB flash memory of the 4MB flash memory option to either store double byte fonts or to use as a 2MB drive Configuring the...

Страница 58: ...figured to store a double byte font set up to 2MB maximum Note The 4MB flash memory is required for 802 1x TTLS security and is not available to store files or double byte fonts For more information a...

Страница 59: ...re the 243X in a serial or RF network It also explains how the 243X fits into a particular network and how to use serial or network communications This chapter covers these topics How the terminals fi...

Страница 60: ...to your network or distributed data collection system The terminals have a serial port to transmit data to and receive data from a host computer or PC through RS 232 serial communications Mainframe T...

Страница 61: ...twork the 2435 communicates with a host computer through the G4000 The G4000 translates UDP Plus and WTP packets on the RF network into TCP IP packets on the wired network and vice versa TCP IP Direct...

Страница 62: ...oam across subnetworks However to roam across subnetworks all terminal IP addresses must belong to the root IP subnet For more information see the MobileLAN access System Manual P N 067150 2435s 192 9...

Страница 63: ...across subnetworks However to roam across subnetworks all terminal IP addresses must belong to the root IP subnet For more information see the MobileLAN access System Manual P N 067150 192 9 200 X sub...

Страница 64: ...install the G4000 or host in another subnetwork In this network you must configure additional network parameters default router and subnet mask 192 9 200 X subnetwork 192 9 175 X subnetwork Ethernet 1...

Страница 65: ...set for the host s or other device s serial port parameters Choosing a Communications Protocol After you connect the 243X to a host computer or other serial device you are ready to configure the seri...

Страница 66: ...ity Stop bits Flow control EOM End of Message Configuration commands via serial port LRC SOM Start of Message Handshake enabled or disabled Poll Polling enabled or disabled Timeout Delay Configurable...

Страница 67: ...nsmit operation the terminal issues the SEL sequence for the device addressed and sends the data if an acknowledge is received Before each receive operation the terminal issues a poll sequence and wai...

Страница 68: ...endommager votre installation The 2435 has an internal antenna to transfer data using RF communications Before you can use RF communications you must perform these steps 1 Plan and prepare your netwo...

Страница 69: ...y ensures that the coverage of each access point overlaps to provide uninterrupted wireless access at any location within the building This manual assumes that a site survey is complete and the access...

Страница 70: ...client For help see DHCP Terminal in Chapter 6 of the Trakker Antares 2400 Family System Manual P N 071389 Enable all 2435 terminals To use dcBrowser you do not define the host environment parameters...

Страница 71: ...ate command must be configured to 2 4 GHz RF network before you can save any changes to the security ID parameter These parameters must be set to the same values on the terminals and the access points...

Страница 72: ...figuration Command Reference in the 2400 Family system manual For more information about network connectivity and protocols see About Network Connectivity and Protocols in Chapter 1 of the 2400 Family...

Страница 73: ...thenticates the terminal Note You can also use a MobileLAN access point with software release 1 80 or later as an authentication server For help see the MobileLAN access System Manual P N 067150 an In...

Страница 74: ...d save all changes 4 Turn the terminal off and then on again If you have an application loaded on your terminal an application screen appears If you do not have an application loaded on your terminal...

Страница 75: ...terminal It does not require the additional 4MB memory option To enable 802 1x LEAP security on the terminal 1 Make sure that your authentication server is properly configured For help see the documen...

Страница 76: ...ues For help see Chapter 6 Configuration Command Reference in the 2400 Family system manual 4 Exit the menu system and save all changes 5 When the terminal is authenticated it emits a low beep and the...

Страница 77: ...le using the terminal and provides some possible solutions It also describes how to boot or reset the terminal and clean the scanner window and terminal screen This chapter covers these topics Problem...

Страница 78: ...ation appears on the screen If the terminal still will not boot contact your local Intermec service representative for help You press f or to turn on the terminal and the screen is blank and nothing h...

Страница 79: ...verride command shown here to temporarily enable all of the reader commands You can also enable or disable reader commands with the TRAKKER Antares 2400 Menu System For help see Command Processing in...

Страница 80: ...in the Configuration Menu and cannot set two characters You may have a space in the SOM or EOM field The space does not show but it is a valid character To delete a space from the field put the curso...

Страница 81: ...n would be a controller or host IP address set to 0 0 0 0 with the network enabled To set these four parameters follow these steps 1 Disable the Network Activate NA configuration command 2 Set the ter...

Страница 82: ...M before you can set SOM or disable SOM You need to change the value of SOM Choose Serial Port from the Communications Menu Configurable Serial Port CSP protocol uses EOM to determine the serial commu...

Страница 83: ...IP address assigned to the terminal and the Intermec Gateway DCS 30X or host On the 2435 you see this error message when exiting the Configuration Menu Network configuration error Network is enabled T...

Страница 84: ...f the 2400 Family system manual This section references error numbers that are displayed on the Error Logger screen in the TRAKKER Antares 2400 Menu System To view the Error Logger screen from the Mai...

Страница 85: ...TLS or LEAP security The terminal indicates that it is not authenticated by emitting a high beep and a low beep This error code appears on the Error Logger screen 0x377 Make sure that the User Name an...

Страница 86: ...ither of the server certificate common names configured on your terminal matches the server certificate common name in the active server certificate on your Odyssey server Delete both server certifica...

Страница 87: ...ork you cannot scan or enter data when the 2435 is not communicating with an access point or you may lose your TCP session Make sure the Network Activate command is enabled For help see Network Activa...

Страница 88: ...ork administrator to make sure the host is running and allowing users to login to the system When you turn on the terminal after it was suspended for 10 15 minutes or longer the terminal can no longer...

Страница 89: ...AKKER Antares 2400 Menu System You can only run BIN applications in the menu system To run a DOS EXE application enter the filename at the DOS prompt For help see Running DOS Applications and Using RO...

Страница 90: ...tive for help Press the Enter key to continue Receive Error XX press Enter There is an error receiving data from the Intermec Gateway or DCS 30X XX represents the status code error Note the error code...

Страница 91: ...each symbology that is enabled has an asterisk next to the name of the symbology If your bar code symbology is disabled enable it and then try scanning the bar code label again Make sure that the appl...

Страница 92: ...r help see Display Font Type or Display Spacing in Chapter 6 of the 2400 Family system manual If the terminal continues to operate slowly contact your local Intermec service representative for help Wh...

Страница 93: ...amily system manual Resume Execution Not Allowed Resume Execution Allowed ER0 ER1 ER0 ER1 Using the Boot Menu To access the Boot menu you can upgrade the firmware For help see Upgrading the Firmware i...

Страница 94: ...en choose Upgrade Firmware c Choose OK choose YES and then press the Esc key The Boot Menu appears d Press 1 to boot the terminal 3 Scan the Reset Firmware label to restart the firmware and applicatio...

Страница 95: ...ing the unit will void the warranty and may cause damage to the internal components Attention La terminal ne contient pas de pi ces r visibles par l utilisateur Le fait d ouvrir l unit annule la garan...

Страница 96: ...Chapter 4 Troubleshooting and Maintaining the Terminal nugget 39 82 Trakker Antares 243X Handheld Terminal User s Manual...

Страница 97: ...l specifications Terminal dimensions Power and electrical specifications Temperature and environmental specifications Screen Accessories Keypad options Application options Connectivity options Memory...

Страница 98: ...ndard 243X 20 C to 50 C 4 F to 122 F Cold temperature 243X 30 C to 50 C 22 F to 122 F Storing the terminal 20 C to 50 C 4 F to 122 F Charging the terminal 0 C to 40 C 32 F to 104 F Relative humidity 0...

Страница 99: ...ypad Options 57 key Alphanumeric keypad available with programmable international 3270 TE 5250 TE or VT ANSI TE overlays 39 key Alphanumeric keypad available with programmable international 3270 TE 52...

Страница 100: ...ic fallback for increased range Range 11 Mbps 160 m 525 ft open environment 50 m 165 ft semi open environment 24 m 80 ft closed environment Frequency band 2 4 to 2 5 GHz world wide OpenAir Radio Speci...

Страница 101: ...connect it to the 243X using an interface cable and configure the Scanner Selection command on the 243X The appropriate interface cable and Scanner Selection command value for each input device is lis...

Страница 102: ...rning About the Connector Modules on page 27 Input Devices for the Serial Connector Module Input Device Input Device Part Number Interface Cable Part Number Scanner Selection Command See Note 1400 lin...

Страница 103: ...ctor and the pin assignments for COM1 Pin Assignments for the Input Device Connectors The following illustrations show the type of connector and pin assignments for the input device connectors on the...

Страница 104: ...Appendix A Specifications nugget 39 90 Trakker Antares 243X Handheld Terminal User s Manual...

Страница 105: ...Trakker Antares 243X Handheld Terminal User s Manual 91 Index I...

Страница 106: ...essory 85 accent marks See diacritical marks accessories list of 85 active configuration 35 alphanumeric keypad options described 12 antenna internal 5 applications options described 85 TRAKKER Antare...

Страница 107: ...ng to monitor 62 troubleshooting 72 to 74 75 Configurable protocol Character mode described 52 described 52 Frame mode described 53 configuration active 35 current 35 default 35 configuration commands...

Страница 108: ...oller 74 error numbers configuring 802 1x security troubleshooting 71 72 how to view 70 See also the Trakker Antares 2400 Family System Manual European languages keypad described 12 exiting screens 41...

Страница 109: ...er 11 manual audience and purpose described xi Master Polling protocol described 53 memory described 30 flash saving configuration changes 42 RAM saving configuration changes 40 specifications 86 Menu...

Страница 110: ...adio specifications 86 security 802 1x See 802 1x security site survey planning 55 status icons using to monitor 62 troubleshooting 72 to 74 RF network DCS 30X configuring 55 equipment required 55 ill...

Страница 111: ...list of 85 booting 78 configuring summary of methods 34 using TRAKKER Antares 2400 Menu System 35 to 41 using Wavelink Avalanche See the Trakker Antares 2400 Family System Manual described 2 dimensio...

Страница 112: ...8 User Defined status icon described 22 using integrated I O port 24 serial port 24 terminal emulation keypads 20 terminal scanner 25 vehicle dock charging batteries 9 terminal accessory 85 vertical r...

Страница 113: ......

Страница 114: ...porate Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com Trakker Antares 243X Handheld Terminal User s Manual 071791 005 P N 071791 0...

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