UltraBookIIi User Guide
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Customer Service and Support
If the information presented in this guide does not meet
your needs, or you have questions, you may contact
Tadpole-RDI’s Customer Service and Support staff.
North America
7:00 AM to 6:00 PM PST
Tel: 1-800 734-7030
Fax: (760) 930-0762
E-mail: [email protected]
Europe
9:00 AM to 5:00 PM GMT
Tel: +44 1223 428200
Fax: +44 1223 428201
E-mail: [email protected]
Before you call, have the serial number for your
UltraBookIIi nearby. This number appears on the
bottom of the UltraBook.
If you received an error message, it will also help if you
write down the following information:
1. Serial number of your system.
2. The exact description of the problem.
3. The task you were performing when you en-
countered the problem.
4. The command you typed when the error oc-
curred. You may want to check the com-
mand line to make sure you did not make a
mistake.
5. The directory you were in. You can use
“pwd” to obtain this information.
6. The account you were using. You can use
“whoami” to obtain this information.
7. Version of the operating system you are us-
ing. You can use “uname -a” or “more /etc/
release” to obtain this information. Refer to
page 6-9 for details about these commands.
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