Manually
Removing
a
Tape
Cartridge
The
purpose
of
this
section
is
to
assist
you
in
determining
the
condition
of
the
cartridge
or
the
magnetic
tape
and
to
direct
you
to
the
procedure
you
must
follow
to
remove
the
cartridge.
Attention
v
The
best
solution
for
recovering
data
on
a
damaged
cartridge
is
to
send
it
to
IBM
for
professional
data
recovery.
v
Before
using
this
procedure,
you
must
have
exhausted
all
other
means
of
removing
the
tape
cartridge
from
the
drive.
Use
this
procedure
only
if
you
cannot
remove
the
tape
cartridge
by
using
any
other
means.
v
Determine
from
the
customer
if
the
cartridge
contains
critical
customer
data.
If
the
cartridge
contains
sensitive
data
that
cannot
leave
the
site,
inform
the
customer
that
certain
failure
conditions
diagnostics
will
be
performed
to
test
the
drive
for
continued
use.
v
The
following
removal
procedures
can
destroy
customer
data!
Use
extreme
care
when
handling
or
removing
the
customer’s
tape
cartridges
to
minimize
tape
damage
and
lost
data.
v
DO
NOT
TOUCH
the
magnetic
tape
or
tape
path.
Both
are
extremely
sensitive
to
the
oil
and
salt
from
your
skin.
Use
clean,
lint-free
gloves
when
working
around
magnetic
tape
or
the
tape
path
components.
v
Electrostatic-sensitive
components:
Consider
using
an
ESD
Kit.
v
After
you
remove
the
tape
cartridge,
advise
the
customer
to
copy
the
data
to
another
cartridge
and
to
remove
this
tape
cartridge
from
service.
v
Do
not
use
power
tools
or
magnetic
tools
to
perform
this
procedure.
v
To
avoid
contamination
and
electrostatic-discharge
damage
to
the
drive,
never
touch
the
head
or
electronic
components
inside
the
drive.
v
If
you
cannot
remove
the
cartridge
from
the
drive
using
the
following
procedures,
contact
your
next
level
of
support.
v
The
cartridge
will
not
eject
automatically
at
the
end
of
a
mid-tape
recovery.
Instead,
the
tape
will
be
reloaded
into
the
drive
and
may
result
in
the
loss
of
data.
v
INTERNAL
COMPONENTS
OF
THE
DRIVE
ARE
DELICATE
AND
CAN
EASILY
BE
DAMAGED.
EXERCISE
EXTREME
CAUTION
WHEN
MANUALLY
REMOVING
A
CARTRIDGE
THAT
WILL
NOT
EJECT
AFTER
PRESSING
THE
UNLOAD
BUTTON.
Before
You
Begin
1.
If
you
have
not
already
done
so,
attempt
to
remove
the
cartridge
with
the
device
power
ON
and
using
library
manager,
a
host
application,
or
the
unload
button.
When
using
the
Unload
button,
press
and
hold
the
button
for
12
seconds.
This
will
cause
the
drive
to
eject
the
cartridge
when
it
has
completed
the
mid-tape
recovery.
2.
If
you
have
not
already
done
so,
ensure
the
operator
has
issued
the
appropriate
application
commands
to
perform
a
rewind
and
unload
of
the
cartridge.
This
is
to
ensure
that
the
stuck
cartridge
is
not
due
to
a
hang
condition
in
the
application.
3.
If
you
have
not
already
done
so,
attempt
to
remove
the
cartridge
by
power
cycling
the
drive.
Look
for
the
drive
to
attempt
a
midtape
recovery.
Note:
It
can
take
as
long
as
five
minutes
for
the
cartridge
to
rewind
and
unload.
Appendix
E.
Information
for
Trained
Service
Personnel
E-5
Содержание System Storage TS2240
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