35.
From the list of A
xx
partitions, open the management console virtual terminal window of a partition
, and then type
diag
at the AIX command prompt.
36.
When the diagnostic operating instructions are displayed, complete the following steps:
1.
Press Enter.
2.
Select the
Task Selection
option.
Note:
If the terminal type is not defined, you are prompted to
define it before you can proceed.
3.
Select the resource associated with the repair action:
v
If the repair action was reseating a cable or adapter, select the
resource associated with that repair action.
v
If the resource associated with your repair action is not
displayed on the Resource List, select
sysplanar0
.
4.
Click
Commit
after you make your selection.
37.
Exit from diagnostics in this partition and return to the AIX command prompt.
38.
Have all the partitions in the list of A
xx
partitions you began recording in step 14 on page 159 been
processed?
v
Yes:
Continue with the next step.
v
No:
Go to step 34 on page 161 to process the next partition in the list you recorded in step 14 on page 159.
39.
If the system attention LED is still on, turn off the LED as described in “Activating and deactivating
LEDs” on page 154.
This completes the repair.
Return the system to the customer.
Note:
If, during the processing of the list of open service action events, some service action events
remained open, further service actions might be required to complete the repair.
Closing a service call by using AIX or Linux
If the server is not connected to a management console and not using Integrated Virtualization Manager
(IVM), perform these procedures to close serviceable events, clear hardware messages, and prepare the
server to return to the customer.
Follow this checklist before performing the procedure:
v
Return the server to the state that the customer normally uses, such as IPL type, IPL mode, and the
way the system is configured or partitioned.
Attention:
Before returning the system to the customer, remove the system from service mode. If the
system is left in service mode, it automatically places a call for service every two hours.
v
While you were performing the problem analysis on the original serviceable event, other
serviceable-event numbers might have been opened. Close all serviceable events that were opened as a
result of your service activity.
v
Ensure that server verification has been performed and that no problems require additional service
actions.
v
If the repair was done by using the IVM online repair procedures, ensure that the original serviceable
event is now closed.
162
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