background image

Chapter

 

5.

 

Solving

 

problems

 

This

 

section

 

provides

 

basic

 

troubleshooting

 

information

 

to

 

help

 

you

 

solve

 

some

 

common

 

problems

 

that

 

might

 

occur

 

while

 

you

 

are

 

setting

 

up

 

the

 

server.

 

If

 

you

 

cannot

 

locate

 

and

 

correct

 

the

 

problem

 

using

 

the

 

information

 

in

 

this

 

chapter,

 

see

 

Appendix

 

A,

 

“Getting

 

help

 

and

 

technical

 

assistance,”

 

on

 

page

 

59,

 

the

 

Problem

 

Determination

 

and

 

Service

 

Guide

 

on

 

the

 

IBM

 

xSeries

 

Documentation

 

CD,

 

and

 

the

 

“Server

 

Support”

 

flowchart

 

inside

 

the

 

front

 

cover

 

of

 

this

 

document.

 

Diagnostic

 

tools

 

overview

 

The

 

following

 

tools

 

are

 

available

 

to

 

help

 

you

 

diagnose

 

and

 

solve

 

hardware-related

 

problems:

 

v

   

POST

 

beep

 

codes

 

The

 

power-on

 

self-test

 

(POST)

 

codes

 

indicate

 

the

 

detection

 

of

 

a

 

problem.

 

   

One

 

beep

 

indicates

 

successful

 

completion

 

of

 

POST,

 

with

 

no

 

errors.

 

   

More

 

than

 

one

 

beep

 

indicates

 

that

 

POST

 

detected

 

a

 

problem.

 

Error

 

messages

 

also

 

appear

 

during

 

startup

 

if

 

POST

 

detects

 

a

 

hardware-configuration

 

problem.

 

See“POST

 

beep

 

codes”

 

in

 

the

 

Problem

 

Determination

 

and

 

Service

 

Guide

 

on

 

the

 

IBM

 

xSeries

 

Documentation

 

CD

 

for

 

more

 

information.

v

   

ServerGuide

 

problems

 

This

 

table

 

lists

 

problem

 

symptoms

 

and

 

steps

 

to

 

correct

 

problems

 

that

 

occur

 

when

 

you

 

are

 

using

 

the

 

ServerGuide

 

Setup

 

and

 

Installation

 

CD.

 

See

 

the

 

“ServerGuide

 

problems”

 

on

 

page

 

46

 

for

 

information.

 

v

   

Troubleshooting

 

tables

 

These

 

tables

 

list

 

problem

 

symptoms

 

and

 

steps

 

to

 

correct

 

the

 

problems.

 

See

 

“Troubleshooting

 

tables”

 

on

 

page

 

47

 

for

 

more

 

information.

 

v

   

Diagnostic

 

programs

 

and

 

error

 

messages

 

The

 

system

 

diagnostic

 

programs

 

are

 

provided

 

the

 

IBM

 

Enhanced

 

Diagnostics

 

CD.

 

These

 

programs

 

test

 

the

 

major

 

components

 

of

 

the

 

server.

 

See

 

“POST

 

beep

 

codes”

 

on

 

page

 

40

 

and

 

the

 

Problem

 

Determination

 

and

 

Service

 

Guide

 

on

 

the

 

IBM

 

xSeries

 

Documentation

 

CD

 

for

 

more

 

information.

 

v

   

System-board

 

error

 

LEDs

 

A

 

LED

 

on

 

the

 

system

 

board

 

might

 

also

 

be

 

lit

 

to

 

help

 

isolate

 

an

 

error

 

that

 

is

 

indicated

 

by

 

the

 

system

 

error

 

LED

 

on

 

the

 

front

 

of

 

the

 

server.

 

See

 

“System-board

 

error

 

LEDs”

 

on

 

page

 

57

 

for

 

more

 

information.

 

 

©

 

Copyright

 

IBM

 

Corp.

 

2005

 

39

Содержание E Server x 100 Series

Страница 1: ...ge Cable the server and options Start the server Install options Drives Microprocessors Adapters Memory Did the server start correctly Yes No Use ServerGuide to setup and configure hardware Did config...

Страница 2: ...connections and verify that all optional devices you installed are on the ServerProven list You can view the ServerProven list at http www ibm com pc compat Server working properly Problem solved Pro...

Страница 3: ...xSeries 100 Type 8486 Installation Guide ERserver...

Страница 4: ...1 and the Warranty and Support Information document on the IBM IntelliStation Documentation CD First Edition October 2005 Copyright International Business Machines Corporation 2005 All rights reserved...

Страница 5: ...r 23 Installing a security rope clip 24 Completing the installation 25 Installing the bezel 25 Installing the side cover 25 Connecting the cables 27 Updating the server configuration 27 Chapter 3 Serv...

Страница 6: ...the documentation 59 Getting help and information from the World Wide Web 59 Software service and support 60 Hardware service and support 60 Appendix B Notices 61 Edition notice 61 Trademarks 62 Impor...

Страница 7: ...alleert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation...

Страница 8: ...r disconnect signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems...

Страница 9: ...es or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers...

Страница 10: ...on on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical cur...

Страница 11: ...ect a problem with one of these parts contact a service technician Statement 12 CAUTION The following label indicates a hot surface nearby Statement 13 DANGER Overloading a branch circuit is potential...

Страница 12: ...n causante de cancer y de defectos cong nitos adem s de otros riesgos reproductivos L vese las manos despu s de usar el producto Important All caution and danger statements in this documentation begin...

Страница 13: ...ollowing steps Note Changes are made periodically to the IBM Web site The actual procedure might vary slightly from what is described in this document 1 See http www ibm com support 2 Under Search tec...

Страница 14: ...nd serial number Important The server keys cannot be duplicated by a locksmith If you lose them order replacement keys from the key manufacturer The key serial number and the telephone number of the m...

Страница 15: ...ion Browser v If Autostart is enabled insert the CD into the CD or DVD drive The Documentation Browser starts automatically v If Autostart is disabled or is not enabled for all users use one of the fo...

Страница 16: ...e notices provide important tips guidance or advice v Important These notices provide information or advice that might help you avoid inconvenient or problem situations v Attention These notices indic...

Страница 17: ...em board with RJ 45 Ethernet port v Two serial ports v One parallel port v Two port Serial ATA controller v Four Universal Serial Bus USB v2 0 ports two on front and two on rear v Keyboard port v Mous...

Страница 18: ...in the server open or close a latch and so on The following illustration shows the major components in the server Note The illustrations in this document might differ slightly from your hardware Cover...

Страница 19: ...ift by standing or by pushing up with your leg muscles v Make sure that you have an adequate number of properly grounded electrical outlets for the server monitor and other devices v Back up all impor...

Страница 20: ...nstall them To reduce the possibility of damage from electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v The...

Страница 21: ...r on its side 4 Remove the two thumbscrews from the rear of the server that secures the cover to the chassis Slide the cover slightly toward the rear of the chassis and lift it off the server and set...

Страница 22: ...ide cover on page 9 2 From inside the server locate the two bezel release tabs at the bottom of the bezel Bezel release tabs 3 Press up slightly on both bezel release tabs while pulling the bottom of...

Страница 23: ...M 1 memory connector If the server has one DIMM installed when you install an additional DIMM it must be installed in the DIMM 3 connector and it must be the same size speed type and technology as the...

Страница 24: ...MMs in the sequence shown in the following table DIMM 4 DIMM 3 DIMM 2 DIMM 1 DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED Memory installation sequence DIMMs Slots 1 DIMM 1 2 DIM...

Страница 25: ...the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM s...

Страница 26: ...mes with the drive v The server supports a maximum of two hard disk drives four DIMMs and one 5 25 inch device or one hard disk drive four DIMMs and two 5 25 inch devices or two hard disk drives two D...

Страница 27: ...ng steps 1 Read the safety information that begins on page v and Installation guidelines on page 7 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3...

Страница 28: ...Drive retainer clip EMC shield Filler panel Note If you are installing a drive that contains a laser observe the following safety precaution 16 xSeries 100 Type 8486 Installation Guide...

Страница 29: ...rom the package and place it on a static protective surface 7 Set any jumpers or switches on the drive according to the documentation that comes with the drive 8 Remove the drive retainer clip located...

Страница 30: ...ch Serial ATA drive comes with a cable If you install an additional Serial ATA drive you will need an additional cable If you install the optional ServeRAID 7t S ATA controller all SATA drives must be...

Страница 31: ...ll go 9 Attach the hard disk drive to the drive cage with the four screws 10 Connect one end of the signal cable into the back of the drive and make sure that the other end of the cable is connected i...

Страница 32: ...ibbon cables that connect parallel IDE Serial ATA SCSI and diskette drives to the system board Two or three types of signal cables come with the server IDE The wider IDE signal cable has three connect...

Страница 33: ...r the server see http www ibm com support To install an adapter complete the following steps 1 Read the safety information that begins on page v and Installation guidelines on page 7 2 Turn off the se...

Страница 34: ...from the expansion slot earlier to secure the adapter to the chassis 9 Connect required cables to the adapter Route cables so that they do not block the flow of air from the fans If you are installing...

Страница 35: ...additional information about SCSI adapters Note An optional SCSI adapter or cable option is required to connect external SCSI devices To cable an optional SCSI adapter complete the following steps 1 I...

Страница 36: ...e following steps 1 Turn off the server and all attached devices Disconnect all external cables and power cords then remove the side cover See Removing the side cover on page 9 2 Use a screwdriver to...

Страница 37: ...ottom of the bezel toward the server until the bezel snaps into place Installing the side cover Note You might find it easier to lay the server on its side to replace the side cover To replace the sid...

Страница 38: ...Thumbscrews 3 Use the two thumbscrews that you removed earlier to secure the cover to the server chassis 26 xSeries 100 Type 8486 Installation Guide...

Страница 39: ...rnal SCSI device you might receive a message that the configuration has changed The Configuration Setup Utility program starts automatically so that you can save the new configuration settings See Cha...

Страница 40: ...28 xSeries 100 Type 8486 Installation Guide...

Страница 41: ...D is lit it indicates that the CD or DVD drive is in use USB connectors Connect a USB device to these connectors System error LED When this LED is lit it indicates that a system error has occurred A L...

Страница 42: ...s turned on When this LED is off it indicates that ac power is not present or the power supply or the LED itself has failed Note If this LED is off it does not mean that there is no electrical power i...

Страница 43: ...server is connected to an ac power source Mouse connector Connect a mouse or other PS 2 device to this connector Keyboard connector Connect a PS 2 keyboard to this connector Serial 1 connector Connect...

Страница 44: ...to power You can turn on the server and start the operating system by pressing the power control button The server can also be turned on in any of the following ways v If a power failure occurs while...

Страница 45: ...ting system supports this feature After an orderly shutdown of the operating system the server will be turned off automatically v You can press the power control button to start an orderly shutdown of...

Страница 46: ...34 xSeries 100 Type 8486 Installation Guide...

Страница 47: ...install the operating system For information about the supported operating system versions see the label on the CD If the ServerGuide Setup and Installation CD did not come with your server you can do...

Страница 48: ...am Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS You can use it to configure the network as a startable device and...

Страница 49: ...te and mode You do not have to set any jumpers or configure the controller However you must install a device driver when you install a different operating system to enable the operating system to addr...

Страница 50: ...38 xSeries 100 Type 8486 Installation Guide...

Страница 51: ...onfiguration problem See POST beep codes in the Problem Determination and Service Guide on the IBM xSeries Documentation CD for more information v ServerGuide problems This table lists problem symptom...

Страница 52: ...llow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See the parts listing in the Problem Determination and Service Guide to determine wh...

Страница 53: ...e a Battery b Failing device if the device is a FRU then the device should be replaced by a trained service technician only c Trained service technician only System board 163 A real time clock error o...

Страница 54: ...ontroller error occurred 1 If you have installed a USB keyboard run the Configuration Setup Utility program and enable keyboardless operation to prevent this error message from being displayed during...

Страница 55: ...ll other adapters in the Configuration Setup Utility program are correct If the memory resource settings are not correct change them 3 If all memory resources are being used remove an adapter to make...

Страница 56: ...wing components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board 00019701 Processor fail...

Страница 57: ...05 An operating system was not found 1 Make sure that a bootable operating system is installed 2 Run the hard disk drive diagnostic tests see the Problem Determination and Service Guide for informatio...

Страница 58: ...nstalled v Make sure that there are no duplicate SCSI IDs or IRQ assignments v Make sure that the hard disk drive is connected correctly The operating system Installation program continuously loops Ma...

Страница 59: ...lumn until the problem is solved v See the parts listing in Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field repl...

Страница 60: ...ation 2 To prevent diskette drive read write errors make sure that the distance between monitors and diskette drives is at least 76 mm 3 in 3 Run the diskette drive diagnostic test 4 Reseat the follow...

Страница 61: ...Reseat all hard disk drives and cables then run the hard disk drive diagnostic tests again A hard disk drive passes the diagnostic Fixed Disk Test but the problem remains Run the diagnostic SCSI Fixed...

Страница 62: ...keyboard cable is securely connected to the computer and the keyboard and mouse cables are not reversed v The computer and the monitor are turned on 2 Replace the following components one at a time in...

Страница 63: ...sage 289 v If the DIMM was disabled by a system management interrupt SMI replace the DIMM v If the DIMM was disabled by the user or by POST run the Configuration Setup Utility program and enable the D...

Страница 64: ...d c Trained service technician only System board Only the cursor appears See Solving undetermined problems in the Problem Determination and Service Guide The monitor works when you turn on the compute...

Страница 65: ...step must be performed only by a trained service technician Symptom Action An IBM optional device that was just installed does not work 1 Make sure that v The device is designed for the computer see...

Страница 66: ...ted to the computer and to a working electrical outlet v The type of memory that is installed is correct 2 If you just installed an optional device remove it and restart the computer If the computer n...

Страница 67: ...the Action column until the problem is solved v See the parts listing in Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components a...

Страница 68: ...messages when using the software program see the information that comes with the software for a description of the messages and suggested solutions to the problem 3 Contact the place where you purchas...

Страница 69: ...mination and Service Guide on the IBM xSeries Documentation CD for additional information Recovering from a BIOS update failure If power to the server is interrupted while BIOS code is being updated f...

Страница 70: ...n download a file to create this diskette from http www ibm com support 10 Turn on the computer and the monitor 11 After the update is completed turn off the server and monitor 12 Remove the diskette...

Страница 71: ...escribes the diagnostic tests that you can perform Most xSeries and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanation...

Страница 72: ...services go to http www ibm com services or go to http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You c...

Страница 73: ...TY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer...

Страница 74: ...s and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and...

Страница 75: ...ular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is pro...

Страница 76: ...enne et la Norv ge L etiquette du syst me respecte la Directive europ enne 2002 96 EC en mati re de D chets des Equipements Electriques et Electroniques DEEE qui d termine les dispositions de retour e...

Страница 77: ...tteries Electronic emission notices IBM Eserver xSeries 100 Type 8486 Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Clas...

Страница 78: ...HOME OR OFFICE USE Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appa...

Страница 79: ...IBM power cord part number Used in these countries and regions 02K0546 China 13F9940 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 13F9979 Afghanistan Albania Algeria Andorra Angola Armen...

Страница 80: ...elize Bermuda Bolivia Brazil Caicos Islands Canada Cayman Islands Costa Rica Colombia Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Japan Mexico Micronesia Federal...

Страница 81: ...onfiguring your server 35 controller SCSI 23 controls 29 controls and indicators 29 cooling 5 cover replacing 25 D danger statements 4 diagnostic tools 39 DIMM connector installing memory 12 locations...

Страница 82: ...OST beep codes 40 error codes 40 power problems 54 power control button 30 power cords 67 power supply specifications 5 power switch 30 power cord connector 31 power on LED 30 power on self test POST...

Страница 83: ...EDs 57 system error LED 29 system reliability 7 T tape drive installing 14 trademarks 62 troubleshooting tables 47 U United States electronic emission Class B notice 65 United States FCC Class B notic...

Страница 84: ...72 xSeries 100 Type 8486 Installation Guide...

Страница 85: ......

Страница 86: ...Part Number 31R2068 Printed in USA 1P P N 31R2068...

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