Configuration Problems
Problem: Wrong display language on operator panel display
1:
Wrong display language selected.
Solution:
See Chapter 13, “Display Language” on selecting display
languages.
Problem: Wrong Print Language
1:
Wrong print language value.
Solution:
Check the print language values for your printer attachment. See
Chapter 7, “Twinaxial Configuration”, Chapter 8, “Coax Configuration”, or
Chapter 9, “Parallel and Serial Configuration”.
Problem: Printer doesn’t print or prints wrong characters
1:
Nothing is printed or the wrong characters print.
Solution:
v
Ensure the printer cable is attached to the host.
v
Check the configuration menu parameter values for your printer
attachment. See Chapter 7, “Twinaxial Configuration”, Chapter 8, “Coax
Configuration”, or Chapter 9, “Parallel and Serial Configuration”.
Miscellaneous Problems
Problem: Throughput of printer at half speed
1:
The Quiet Print function is set on.
Solution:
Press Quiet. If the message
QUIET
displays, press Quiet again to
disable the function. The printer will now print at its normal speed.
Problem: Printer has no power
1:
The power cord is not connected.
Solution:
Ensure the power cord is plug into the back of the printer and
also into the wall outlet.
Clearing Forms Jams
Use the following procedure to clear forms jams from the printer.
1.
Open the top cover.
2.
Tear off the forms at perforations before it enters the printer and after it exits
the printer.
3.
Open the tractor doors and remove forms from the tractors.
4.
Try to move the printhead off of the form and to the far right. Do not force it.
5.
Remove jammed forms by pulling in the direction of printing.
6.
If the jam cannot be removed, lightly pull the form in the opposite direction.
7.
If the jam still cannot be removed, remove the bail assembly (if it is present):
a.
Open the forms guide.
b.
Remove the ribbon cartridge. (See “Removing the Ribbon Cartridge” on
page 289.)
c.
Grip the bail assembly as shown in the following illustration. Rotate it
toward the front of the printer until the pivot posts on the sides disengage
from the printer frame.
Chapter 20. Problems
319
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