1.
Press Load/Eject.
099 FORMS JAMMED
CLEAR JAM THEN PRESS START
The printer has detected paper in one of the paper paths. This often occurs if you
pressPark/Path before tearing off the forms.
This detection of unexpected forms was done by one of these paper presence
sensors located near the platen:
v
Front push forms path
v
Rear push forms path
v
Manual sheet feed path
v
If you had just pressed Load/Eject or were printing when printing unexpectedly
stopped, proceed with Corrective Action 1.
v
If you had just used the Park/Path key, with the 091 FANFOLD PARK...
message, proceed with Corrective Action 2.
Corrective Action 1
An extra form, a torn off piece of form, or paper chad is located in a forms path
when there should be no paper present. You must remove this paper before the
printer will clear this 099 message and continue operating.
To determine which Corrective Action to follow, verify what operations were being
performed and what response you get from pressing Stop:
v
If you were trying to load forms into the Front or Rear push paths, by pressing
Load/Eject
key (offline), or a print job was sent by the host (online), and the ‘099
FORMS JAM’ message appeared: Press Stop once.
v
If, when you try to load forms again, the 099 message returns, the extra paper is
in one of the fanfold paths. Proceed to Corrective Action 1A.
v
If the 099 message unexpectedly appears on the display, either with no printing
or during printing, and, even by pressing Stop, the 099 message does not go
away, then the extra paper is in the cut-sheet path. Even power off/on of the
printer will not change this 099 message. Proceed to Corrective Action 1B.
Corrective Action 1A
099 message will change to Not Ready
1.
Remove the forms from the appropriate tractor.
2.
Remove the appropriate tractor.
3.
There are sensors about 3 inches from the left end of the platen. Remove from
these sensors any pieces of paper, paper chad, or paper dust that you find. Use
puffs of air to blow this contamination from the sensors.
4.
To verify the cleaning, load forms again. If an 099 message returns, and one
press of the Stop key changes this to a message like Not Ready, the extra paper
is still in the path near the front or rear path sensor. The forms will load when
the path is clear.
Corrective Action 1B
099 message will NOT clear
Chapter 20. Problems
309
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