OPERATION
26
Troubleshooting
If your shading is not operating correctly:
■
First review the guide that came with your control device.
■
Refer to the following troubleshooting procedures for specific solutions for your shading.
If questions remain, please contact Hunter Douglas Consumer Support at
1-888-501-8364.
Problem
The headrail will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Adjust and/or shim
(not provided) to level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
brackets.
Check that the headrail is completely inserted into the installation brackets so
that the locking lever on the installation bracket slides over the headrail. See
“STEP 3: Install the Shading” on page 10.
If a PowerView
®
shading has a battery wand, check that the wand is not
interfering with the installation brackets.
Problem
PowerView and SoftTouch
®
only:
Batteries in the battery wand need to be
replaced.
Solution
Replace the batteries in the battery wand.
Squeeze the cap latch to
release the cap and remove
the cap from the battery
wand.
Install the batteries according
to the instructions on the
battery wand label.
Press the cap on until it latches.
NOTE:
Hunter Douglas recommends AA alkaline batteries for use with
our battery-powered shadings. These will provide more than one year of
operation, depending on usage. Lithium and rechargeable batteries are not
recommended.
Cap
Latch
Battery
Wand
Squeeze
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