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D7, Communication error - Power Supply Module 3

There is a communication error to Module C, check the cabling. If the error persists, contact HPE
Support.

D8, Communication error - Power Supply Module 4

There is a communication error to Module A, check the cabling. If the error persists, contact HPE Support.

E9, Fan rotor failure - Fan Module 1

There is a fan rotor failure in fan module A. Replace the fan module.

EA, Fan rotor failure - Fan Module 1

There is a fan rotor failure in fan module B. Replace the fan module.

D7, Communication error - Power Supply Module 3

Содержание STOREONCE 5500

Страница 1: ...stract This document explains how to install the HPE StoreOnce 5500 System Capacity Expansion Kit apply the new license and add the new storage to the existing system It is intended for system adminis...

Страница 2: ...are Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside...

Страница 3: ...information 17 Installing the rails and locking nuts 17 Installing the disk enclosure 18 Cabling Capacity Upgrade enclosures 22 Power on prerequisites 22 Maintenance mode with Remote Support via STaT...

Страница 4: ...by HPE 59 C7 System shutdown over temperature 59 D0 Absent Power Supply Module 3 59 D1 Absent Power Supply Module 4 59 D2 Absent Power Supply Module 1 59 D3 Absent Power Supply Module 2 59 D5 Communic...

Страница 5: ...ity Expansion enclosures BB933A on page 14 Storage in this shelf may also be expanded using up to five of the BB941A expansion kits Planning for the Capacity Expansion Although the StoreOnce 5500 Syst...

Страница 6: ...onal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks The stabilizing feet are attached to the rack i...

Страница 7: ...the StoreOnce 5500 System before powering off disk enclosures Powering off and on Procedure 1 Shut down the StoreOnce 5500 System using the StoreOnce GUI or StoreOnce CLI 2 Power off all disk enclosu...

Страница 8: ...is on the front of the unit The Power button LED flashes green during the power on sequence and the Power button System Health and NIC status LEDs all show steady green when the StoreOnce System is p...

Страница 9: ...he 44 TB and the 60 TB Capacity Expansion When adding expansion 1 through 5 for each enclosure the 44 TB license is required to be added for each expansion See Licensing and adding storage to the HPE...

Страница 10: ...even disks to slots 23 33 Expansion kit 2 Add eleven disks to slots 12 22 Do not change Expansion kit 3 Do not change Add eleven disks to slots 12 22 Expansion kit 4 Add eleven disks to slots 1 11 Do...

Страница 11: ...I command to disable remote event suppression system disable remoteeventsuppression Disk Pack Capacity Upgrade Installing the drives Procedure 1 Use the StoreOnce GUI to check what drives are already...

Страница 12: ...isks In our example we have established that this is Expansion 1 so the additional disks will go into drawer 2 a Open the hard drive drawer for drawer 2 Pull the handle up 1 and out 2 to extend the dr...

Страница 13: ...ard Keep hands out of front and rear of chassis when closing hard drive drawers CAUTION To prevent improper cooling and thermal damage do not operate the disk enclosure for an extended period of time...

Страница 14: ...eans that the storage is licensed and ready for use without further configuration However unless the whole system is supplied within a rack the individual components are disassembled and packed indivi...

Страница 15: ...closure requires a cable that is longer than 1 0 m These cables should only be used to connect from the RAID controller on the server to the disk enclosure do not use them to connect one disk enclosur...

Страница 16: ...one disk enclosure is supplied with two 0 5 m cables and two 2 0 m cables Installation pre requisites 1 Decide which installation scenario best suits your environment 2 Plan for future expansion Capa...

Страница 17: ...mage to the equipment Observe local occupational health and safety requirements and guidelines for manual material handling Use caution and get help to lift and stabilize disk enclosures during instal...

Страница 18: ...sure that the HDDs are labelled correctly for when they are replaced after racking Drawer one left Two spare hot disks in bays 34 and 35 and eleven disks in bays 23 33 Drawer two right Two spare hot...

Страница 19: ...econd disk enclosure and tightening the thumbscrews 2 Attach the retaining brackets 1 to either side of the rear of the disk enclosure and secure them to the rack Installing additional Capacity Expans...

Страница 20: ...taining brackets 3 Connect the power cables to the new enclosure TIP For resiliency purposes connect each power cord to a separate PDU within the rack if available 20 Installing additional Capacity Ex...

Страница 21: ...d wait until the Green Status LED 3 remains on and the Locate LED 2 and the Fault LED 4 are both off 2 1 3 4 Figure 11 Powering on the disk enclosure 5 Complete the SAS cabling as described in Cabling...

Страница 22: ...nt a support case being generated system enable remoteeventsuppression Nth JBOD Capacity Upgrade Once expansion is complete use the following StoreOnce CLI command to disable remote event suppression...

Страница 23: ...Ie slot 2 and first enclosure JBOD 1 From To Drawer 2 I O module A port 1 Drawer 1 I O module A port 2 Drawer 2 I O module B port 1 Drawer 1 I O module B port 2 RAID card in PCIe slot 2 port 1 Drawer...

Страница 24: ...the inter drawer SAS cabling as illustrated below D1 D2 IOM A IOM B IOM A IOM B P2 P1 P2 P1 P2 P1 P2 P1 From To Drawer 2 I O module A port 1 Drawer 1 I O module A port 2 Drawer 2 I O module B port 1 D...

Страница 25: ...cense and Completing the RAID Expansion on page 41 Connecting the second Capacity Expansion Kit JBOD 3 NOTE For ease of illustration we have called the existing storage enclosure Enclosure 1 and the d...

Страница 26: ...pport case being generated system enable remoteeventsuppression 3rd JBOD Capacity Upgrade 2 Use the two supplied 0 5 m SAS cables for the inter drawer connections as illustrated below From To Drawer 2...

Страница 27: ...enclosure to Port 2 in the RAID controller card in slot 2 of the head server as follows a Remove the existing SAS cable from Enclosure 1 Drawer 2 IOM B P2 b Connect the SAS cable to Enclosure 3 Drawer...

Страница 28: ...3 IOM A IOM B P1 1 2 P2 P2 5 Use the second supplied 1 0 m SAS cable to connect the IOM B modules in the two enclosures as follows From To Enclosure 1 Drawer 2 IOM B port 2 Enclosure 3 Drawer 1 IOM B...

Страница 29: ...4 4 1 iLO PS2 PS1 IOM A IOM B 1 3 IOM A IOM B P2 P1 The cabling for the third enclosure is now complete The following diagram illustrates the cabling for all three enclosures Cabling Capacity Upgrade...

Страница 30: ...of 11 disks in exactly the same sequence as described in Installing the Capacity Expansion Disk Pack BB941A on page 9 7 If Remote Support via STaTS is configured use the following StoreOnce CLI comman...

Страница 31: ...500 System is powered on follow the step by step sequence described in this section It is necessary to disconnect existing SAS cabling to daisy chain Enclosure 4 to Enclosure 2 the second additional C...

Страница 32: ...OM A IOM B P2 P1 P2 P1 P2 P1 P2 P1 P1 P2 4 2 3 Use one of the two supplied 1 0 m SAS cables to connect the IOM A modules on the two enclosures as follows From To Enclosure 2 Drawer 2 IOM A Port 2 Encl...

Страница 33: ...in the RAID controller card in slot 3 of the head server as follows a Remove the existing SAS cable from Enclosure 2 Drawer 2 IOM B P2 b Connect the SAS cable to Enclosure 4 Drawer 2 IOM B P2 IMPORTA...

Страница 34: ...IOM A IOM B IOM A IOM B P2 P1 P1 P2 4 2 1 2 5 Use the second supplied 1 0 m SAS cable to connect the IOM B modules in the two enclosures as follows From To Enclosure 2 Drawer 2 IOM B port 2 Enclosure...

Страница 35: ...stall the sets of 11 disks in exactly the same sequence as described in Installing the Capacity Expansion Disk Pack BB941A on page 9 8 If Remote Support via STaTS is configured use the following Store...

Страница 36: ...ead server The second recommended configuration has the head server at the top and all enclosures below it It requires one 1U support shelf which should be installed below the last enclosure NOTE If y...

Страница 37: ...nce 5500 System has been powered up for the first time the only requirement is to connect the enclosures according to the JBOD sequence identified on the label For existing installations where the Sto...

Страница 38: ...5 6 4 4 1 iLO PS2 PS1 IOM A IOM B IOM A IOM B IOM A IOM B IOM A IOM B P2 P1 P2 P1 P2 P1 P2 P1 P2 P1 P2 P1 P2 P1 P2 P1 P1 P2 P1 P2 2 1 Figure 13 Cabling showing two enclosures installed below the head...

Страница 39: ...ere the customer orders a system that is prebuilt by HPE into a rack This installation has specific shipping requirements to keep the mass of the rack as low as possible while in transit The server is...

Страница 40: ...IOM A IOM B P2 P1 P2 P1 P2 P1 P2 P1 P2 P1 P2 P1 P2 P1 P2 P1 IOM A IOM B IOM A IOM B IOM A IOM B IOM A IOM B P2 P1 P2 P1 P2 P1 P2 P1 P2 P1 P2 P1 P2 P1 P2 P1 P1 P2 P1 P2 3 2 1 4 Figure 15 SAS cabling o...

Страница 41: ...e To apply capacity licenses To expand storage capacity You can also use StoreOnce CLI commands to carry out these tasks as summarized in Applying the license on page 50 See also the HPE StoreOnce Sys...

Страница 42: ...site The Capacity Upgrade Kit includes a license entitlement certificate The certificate is a paper document containing the information necessary to obtain your unique LTU License to Use key from the...

Страница 43: ...n sftp application to copy it to the HPE StoreOnce System licenses directory For instructions see the user guide for your product 5 Use the StoreOnce GUI to apply the license as described in the next...

Страница 44: ...NOTE If you saved the key string to a DAT file and have transferred it into the StoreOnce 5500 System s licenses directory you can use the Load License Fileoption See the HPE StoreOnce System User Gui...

Страница 45: ...ying that no additional storage devices were found check cables and the power state of attached devices and try the scan again The Capacity now shows all storage as licensed Look in the Unconfigured s...

Страница 46: ...rity initialization process completes the storage expansion status will change to OK Available for Expansion NOTE You can choose to wait until parity initialization is complete recommended or expand t...

Страница 47: ...age as soon as the storage expansion starts All storage expansions including the base storage will report a warning state to show that expansion is in progress While a storage expansion operation is i...

Страница 48: ...rage Configuration tab Information is also available on the Events page and on the Hardware page NOTE When you return to the Storage Configuration page you will be prompted to scan for storage again E...

Страница 49: ...er 1 Pool C2_P2 NOTE C3 and C2 refer to the slots in which the RAID controller cards are installed in the server This example is from a basic configuration with the disk enclosure attached to the RAID...

Страница 50: ...CLI commands Use license load to add all licenses in the licenses directory Use license load LTU dat to load a single license that has been saved as a file The file must exist in the StoreOnce 5500 Sy...

Страница 51: ...is command takes several minutes to complete execution storage discovery successfully completed hardware show storage status Storage Set Status Set 1 Formatted 34 876 99GB Discovered 10 466 40GB to be...

Страница 52: ...5V9 31343337 3338 5A43 3233 323330314D38 OK p1228 Storage System 041f40d4 0000 1000 b00c 533455303039 DEGRADED hardware show storage status Storage Set Status Set 1 Formatted 34 876 99GB Discovered 37...

Страница 53: ...e are greyed out until the problem is resolved Follow the recommendation in the Diagnostic message to remedy the problem and then scan for storage again A licensing task fails Symptom Licensing fails...

Страница 54: ...her the existing or newly added storage Action Verify the status of the disks and replace disks if required Solution 3 Cause The SAS cabling between the head server and the disk enclosures is not conn...

Страница 55: ...s part of an array that is undergoing expansion logical drive extension a stripe size migration or RAID migration Flashing amber green Drive is configured and indicating a predictive failure The drive...

Страница 56: ...failure link failure or mismatched configuration Off The drive is not selected 2 UID button LED Blue UID LED is enabled from the UID button Blue flashing Item 1 is in locate mode Off UID LED is disab...

Страница 57: ...on Blue flashing System is in hard drive locate mode or an enclosure firmware update is in progress Off UID LED is disabled 5 Power supply LED Green Power on and power supply functioning properly Off...

Страница 58: ...eaning Off Off Off No power Off On solid Off Powered on and healthy normal operation Blinking On solid Off Locate IOM not safe to remove Blinking Off On solid IOM fault not safe to remove On solid On...

Страница 59: ...protect mode and has shut down the disks Shutdown the StoreOnce System power off the disk enclosures Power up the disk enclosure and server If the error persists contact HPE Support D0 Absent Power Su...

Страница 60: ...er Supply Module 4 There is a communication error to Module A check the cabling If the error persists contact HPE Support E9 Fan rotor failure Fan Module 1 There is a fan rotor failure in fan module A...

Страница 61: ...storage daprcompatibility HPE StoreOnce Systems QuickSpecs www hpe com support StoreOnceQuickSpecs HPE StoreOnce Data Protection Backup Appliances information page www hpe com storage storeonce Genera...

Страница 62: ...d party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify t...

Страница 63: ...wlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remot...

Страница 64: ...such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hpe com info reach For Hewlett Packard Enterpris...

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