Troubleshooting when using the StoreOnce
GUI
When you use the StoreOnce GUI to carry out storage management tasks, all validation that the
StoreOnce 5500 System is in the correct state to create volumes and expand the file system is carried out
during the
Scan for Storage
stage.
Any problems that are found are reported with Diagnostic messages and the buttons on the
Storage
Management
page are greyed out until the problem is resolved. Follow the recommendation in the
Diagnostic message to remedy the problem and then scan for storage again.
A licensing task fails
Symptom
Licensing fails
Solution 1
Cause
You used the wrong node lock key..
Action
Verify against the
License Management
page on the StoreOnce GUI
Solution 2
Cause
The license dates are invalid.
Action
Verify against the
Date/Time
page on the StoreOnce GUI to ensure that licenses are not future or past
dated.
Solution 3
Cause
You used a license for a different product.
Troubleshooting when using the StoreOnce GUI
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